My girlfriend and I ( 24 and 27) spent a week at the Barcelo Maya Palace in April. We have been to a few different resorts in the Riviera Maya and The Barcelo Palace was incredible. From the moment we pulled up to the massive lobby, everything was perfect. We were lucky enough to be there on what seemed to be a slow week. Check-In was a breeze and dispite what other reviews say, we were very happy with the front desk staff. As expected, our room was not ready because we checked in early. There is plenty to see while you wait. We enjoyed lunch as the ocean front snack bar/buffet and got a drink in our hand. ( you really can't complain at this point...you are in paradise so relax and dont sweat the small stuff). Our room was ready around 3PM. Here is the breakdown.
Rooms: We had a standard Junior Suite in the Michoacan Building. Our room was on the 2nd floor with an amazing, quiet garden view. If you want quiet, then the Premium upgrade may not be worth it because most of the rooms overlook the pool area. Our room was very close to everything. Bed was not a cloud like our bed at home, but still comfortable. Everything was absolutely spotless. No musty smell, no bugs..I expect a few bugs in Mexico, but nothing at the Palace. As some reviews have mentioned, some of the rooms can be a little far from the Restaurants and pool, but it is worth it. We walked the entire property( all 5 resorts) and it is all beautiful and very relaxing. If you have young children or walking problems this may be a problem for you.
Food: There really is something for everyone. The Snack grills were very convenient for getting quick food while on the beach. The grills at the 5 different resorts are located along an ocean front pathway that goes the whole length of the resort complex. As a Palace guest you can use all of the facilities( snack bars, restaurants, bars, etc) of the other 4 resorts. We only ate at restaurants twice as we like the ease of walking in and out of Buffets, but the food was always good. If you want to eat at the restaurants, make sure you visit the concierge at check-in because the reservation policy has changed a couple of times lately. If you cannot get a reservation for what you want, dont sweat it...the buffets were very good. They have made to order grills for fresh omelets( breakfast) and steaks, chicken, stir fry, pasta, fish, tacos( lunch and dinner).
Service: Overall the service was very good. However, last year we stayed at a smaller, adults only resort and the staff bent over backwards with a smile for your every need. That is not exactly the case here because the resort is so big, they just cant possibly do that. We had no complaints...everyone was very nice. Best service was at the Adults Only Pool Bar. Bartender was very friendly and reccomended drinks fr everyone. There were no lines here so it was more personal.
Pools & Beach: The main pool was HUUUUGE. It was sectioned off into a few areas with something for everyone. This is where the swimup bar is located. This was the longest wait for a drink. Plenty of water loungers in the pool. This was a great way to unwind after a hot day on the beach. Adult pool was quiet and relaxing. THE BEACH IS AMAZING!!!! The entire resort has almost 2 miles of beachfront..and again..something for Everyone. A lot of reviews talk about the rocky beach in front of the Palace. Yes, there is a small rocky section, but there is also a large section of perfect beach right at the palace. The rocky areas are perfect for snorkeling( we saw Sea Turtles everyday, stingrays, and countless different fish). The beach further down by the Caribe and Beach resorts is a more wide open smoothe beach but we liked the Palace beach. We snorkled everyday. There is also a large pier in the middle of the beach for great snorkeling. This is also where the watersports area is. You can use kayaks, water bikes, hobbie kats, and rent wave runners.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras