We stayed at this resort 7 days in June 2011.
Pros: Beautiful Resort,very clean, good food,you can get a la carte reservations at any of the Barcelo resorts as many time as you like,drink selection is excellent,shuttle bus to get to the other resorts,beautiful water (beach),big pools,smaller adult pool with beds,room was always clean and modern look.Lots of chairs by the beach and pool. About 20 min from Playa del Carmen, we went to the Coba ruins tour with altournative(visit a Mayan village,cenote,ziplining,canoeing) it was very fun.We also went to Coco Bongo with Hector on a friday he was very nice, we went with a group,express line up about 10 min wait..very good compared to the 1h wait for regular line up.It was 65$/pers on friday.We also had a photo session by the beach the photographer was very nice (Gabriel) and took very professional (beautiful) pictures.Lobby bar has snacks and is open 24/7.
Cons: If your bracelet is not a "certain" color they will not give you cards for towels wich means you have to walk around with your towels, this annoyed me because for 2 days they gave us cards and after they "suddenly" had this rule. Clients that pay more for there rooms get Better service and this is very noticable specially at the restaurants. I dont think this a fair customer service. The waiters,bar tenders were nice but no as friendly as we have seen at other resorts. The only restaurant where we got excellent service was the Brasserie, French restaurant, and we had a really good bartender at the main lobby bar.
The beach is beautiful but there is a lot of rocks in the sand.
You also have to pay for room service and internet 3 US $/15 min. 12$ a day for wi-fi only in the main lobby.We also had to make a local phone call and the receptionnist did not offer for us to use their phone.(our friends at a Riu in playa del carmen paid lot less for their resort and had free wi-fi and local phone calls from the lobby)
The resort is beautiful with many small flaws that if improved could make this the perfect resort.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras