We stayed at the Barcelo Palace from Aug 6-14 2011. We are a family of 5 (our 3 kids are ages 3,5 and7).
We transferred from the airport usingusa transfers. they are really dependableand reliable. They would constantly keep in touch with me via email and someone was waiting for us when we arrived. The only thing is they forgot the car seat for my 3 year old, but then did remember on our drive back to the airport.
Just so everyone knows, I am extremely picky...I find it really hard to find a hotel that I really love, and so I am very proud to say that my family and I had a terrific time. We loved this resort, especially our children. They were crying when it was time to come home
We have stayed at the Barcelo Maya Beach when it opened and loved it. We also stayed at the Colonial in 2007 and we were disappointed. We decided to stay at the palace after reading the reviews and viewing the on line pictures of the beach and the waterpark. We are so happy we stayed.
The grounds are gorgeous. We had a room close to the pool and to the lobby/buffet. I would highly a convenient location like this if you have kids. they did offer us a poolside room with a view the next day, but we were happy and comfortable and so we decided not to move to another room.
The buffet is okay..not bad. But i have learned never to eat too much at all inclusive hotels. there is alot of variety, The kids buffet is just okay..my kids loved eating the salmon/fish and rich, and fresh vegetables.There are lots of choices for kids, and the most popular station was always the pasta station. We were allowed as many restaurant reservations that we wanted. We only wanted the Japanese/French and Seafood and got all 3. I highly recommed the Japanese and French.
The rooms are spacious and clean. The housekeeping wasnt always perfect, so this is one place where I would not give it a 5 star rating. We had a crib, and my 5 and 7 year old slept on the day beds..they had no complaints and actually loved it. The only negative thing is that the regular beds were too hard..not comfortable at all.
The beach is amazing..as everyone mentioned, we snorkelled right off the beach. The maya beach resort has a beautiful spotless beach and is only a 15 min walk.
The pools are warm and invting. The kids waterpark is amazing, however, you do need to be up at the crack of dawn to get seats by the children's pool or anywhere near the shade.
We both went to the spa and loved our massages.
Shows were okay...they were better at the Maya Beach Resort from what i remember from years ago, but the theatre at the Palace is much better (air conditioned)
We did get the premium club...however, we did not upgrade to the premium room. Yes..you can upgrade to premium by paying only $20.00 per person per day (adults only), rahter then paying $185/.day for the premium room. We didnt need the ocean view, but wanted all the extras that the premium club offered.This was the best thing we did...free room service ( we ordered breakfast in our room alot)..unlimited internet, including wireless connection, and premium drinks. You also get discounts at the spa/.stores/ and unlimited pool towels...no pool cards needed. For the premium drinks, you must always tell the bartender what you want to drink (i.e. the premium alcohol in your drink) and make sure you watch them make it.I had no problem with this. The only thing is I wish there was some bar service at the beach, and I wish there was more atmosphere at the pool and beach area. There would be a bingo or water sports, and then when it stopped, the music also stopped and the pool area was very quiet.
I also would prefer to see some food available at the pool or beach area...most resorts have a beach bbq.
Other then this...we loved everything and had a fantastic time. We would recommend this hotel and would return to this resort.
Premium club staff are really nice, especially Karen.
Go ahead and book..you will love it:)
- Reservation Options:
- TripAdvisor is proud to partner with Holiday Gems, LoveHolidays, Booking.com, Odigeo, Barcelo, Travel Republic (UK), Expedia, HotelsClick, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, Cancelon and getaroom.com so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras