we booked two rooms at the palace in july for oct. 18th to oct. 26th with a request for the rooms to be close together, they weren't even on the same floor. In the online ads they say you have free access to the covered beds at the adult pool, but it is a ten dollar charge to reserve one. The snacks in the carey bar is popcorn and nuts. Snacks are available at the poolside bar, but you pay plus a delivery charge. On the wednesday the hotel set up for a dinner at the beach for a convention in the hotel. Without informing any of the guests they closed all the buffets, so when we went for dinner there was no place to eat, as if you haven't booked in advance you could not go to the ala carte restaurants. The two other hotels in the resort had their buffets open but a lot of people couldn't get on the bus because of physical impairment and when asked if they could taken by one of the golf carts parked there they were told no. All of the staff in the restauants and bars were excellent. One of the male staff finally got us into one of the restaurants even though we were in shorts and sandels
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras