We stayed at the Barcelo Maya in the Tropical/Colonial sections on 4 separate occasions. After not being to travel due to health related reasons for a few years, we were excited to be able to return to Riviera Maya and since we wanted to be able to just "slip into a known environment" without any need to adapt to a new environment, we returned to the Barcelo Maya. We hesitated and debated between returning to the tropical/ colonial section or trying out the Palace section. My husband suprised us by upgrading us to the Palace. That was an excellent decision. The resort is wonderful and spacious but the biggest difference for us was the outstanding service we received at the Palace. We truly felt we were treated like royalty. Many reviewers have been dissatisfied with service at the reception, such was not my experience. It is a huge resort. When we arrived, we were given a room quite a great distance from the center of the action. Due to poor health, walking this far back and forth was not much of a vacation. They were fully booked. The next morning I presented myself at reception and met the manager. Alejandro. Alejandro moved us to a much closer location, he did so with professionalism, efficiency, discretion and acted very kindly towards me and our request. He struck me as a very nice,outstanding and understanding individual. He also took care of required arrangements
to arrange our room change with the bell boys without me even asking for it, all of it worked out, in a timely fashion which canbe challenging at times in some resorts down south.
Service at the dining rooms was great, particularly at the Mirador, Antonio was wonderful discrete and efficient, Geraldo and Sergio were also very nice.
Stretching on the beach with Jackeline was awesome, don't miss it, she knows what she is doing.
The a la carte restaurants were very nice, particularly the Brazilian one. Carmen, the hostess was very sweet and personnable. My only negative experience was at the Brasserie, both times we went, I had to return my meal. The Lobster of the surf and turf was cold, and the following time, the salmon was extremely undercooked, they started it from scratch which makes sense but created a delay such that my husband and son were done with their meal by the time my main course arrived, the whole idea was to eat together, so much for that.
Overall, wonderful experience, we would return again in a heartbeat, only thing is, after you have treated yourself to the Palace, you may never feel like going back to Colonial or Tropical section, service made all the difference
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras