We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very short stay, but not impressed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Barcelo Maya Palace
Ranked #6 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Dallas
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very short stay, but not impressed”
Reviewed 6 September 2013

My husband and I stayed at the resort for a short weekend jaunt to Mexico on July 26-28 2013. We accompanied some friends who chose the resort as a potential location for their destination wedding. To be fair, we likely would have never considered this resort as we typically stay at adult only resorts. To start with, the resort is a long cab ride from the airport (1.5 hr if memory serves me correctly) The check-in process was anticlimactic...We have visited Cancun several times in the past year, and this was by far the worst (not that this is particularly important, but it is fun) There was no one to show us to our room, so we schlepped all of our luggage up to the room. The room was average; clean with no real complaints. The stocked mini bar consists of 4 beers, juice, water, soda. While on the subject of beer, the resort offers only 2 beers which I believe were Corona and Negra Modelo (I could be wrong) on tap. We had to wait an inordinate amout of time for a beer at the adult pool. There was one poor bartender, who appered over-worked and with no sense of urgency. I did not see any poolside wait staff. There is no free wi-fi at the resort. I have no complaints about the food; I would give it an average rating as well. The one cool aspect of this resort is that the beach is situated in a little cove, so it is possible to venture out with some chips or peanuts and see a ton of fish, which was so much fun. However, if you are expecting an amazing snorkeling location, you would likely be disappointed.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kellydfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review, 10 April 2017
Dear Guest,

We appreciate all your feedback , we wanted to apologize about the delay on the reply but rest assured that this valuable comments have been shared with all our leaders of each department of the hotel in order to continue providing the positives and avoid the negatives to achieve our main goal which is Guest satisfaction.

We hope we have the chance to welcome you back !!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

6,546 reviews from our community

Traveller rating
    4,011
    1,532
    613
    216
    174
See reviews for
3,693
1,492
39
141
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,300)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2013

I had a room that was far from the pool and they switched it to something closer to the pool the next day and it was great from there on out. They have free kayaking and non motorized stuff you can use as a guest. The jet ski and sailing stuff is right next to the facility too. Great staff and some of the best service I've received. I was there for 5 days on an all inclusive package and I felt like I was ripping them off. All their alcohol was top shelf at the bars, not just local booze. The food was great too. Variety of specialty restaurants to choose from but you need a reservation for those or you can do the buffet which is even better. Oh, and you can go to any of the bars or restaurants at 5 hotels within the Barcelo complex. The nightclub Jaguar was great too.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phelinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review, 10 April 2017
Dear Guest,
Thank you for your kind comments and evaluation. We are sharing all this with our staff in order to motivate them to keep up the good work .

We also want to offer you an apology due to the time it took for the reply as this feedback is of great importance to our hotel.

We hope you can visit us again soon!!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Westminster, Canada
1 review
Reviewed 4 September 2013

not a great first impression - first time (and last) at this resort. Was hoping for a decent trip considering what we paid for it but we were sadly disappointed. beach is far away from rooms, I mean F A R. restaurants / entertainment distance from hotel room - even further away unless you 'upgrade' for $500 extra. not 5 star at all - hotel beds uncomfortable. sheets cheap and scratchy on skin. bugs bug bugs. rocky beach with no buffers. I had high hopes thinking' you get what u pay for but we unfortunately didn't get good value for what we paid for'. won't be spending our hard earned money here again or wasting precious vacation days.

Room Tip: not 5 star - more like 2 or 3 star
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review, 10 April 2017
Dear Guest,

We appreciate all your feedback , we wanted to apologize about the delay on the reply but rest assured that this valuable comments have been shared with all our leaders of each department of the hotel in order to continue providing the positives and avoid the negatives to achieve our main goal which is Guest satisfaction.

We hope we have the chance to welcome you back !!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 September 2013

Clear blue beautiful beach. We stayed here with family and had a great time. Good food something for everyone, wish there was more food choices around the pool and ocean. Like little stands. Drinks were amazing especially the mojitos. I don't have small children so I did love the fact that there was an adult pool set back in a nice secluded spot. It was so relaxing and quiet. It had cabanas you could rent for ten dollars a day. A massage area set up so book yourself a massage. And there is also a bar just for that pool. Nice touch. Really a beautiful place. (a lot of walking, it's big).

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review, 10 April 2017
Dear Guest,
Thank you for your kind comments and evaluation. We are sharing all this with our staff in order to motivate them to keep up the good work .

We also want to offer you an apology due to the time it took for the reply as this feedback is of great importance to our hotel.

We hope you can visit us again soon!!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset, Canada
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2013

The hotel was awesome, as was the service, and the food. We had our entire family with us a total of 10 people and everything was perfect, it is a very beautiful spot. The beach was beautiful and the ground were well kept. The service was amazing, and we really enjoyed the specialty dinners they were outstanding. We all had a great time and it`s hard to beat this hotel.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LorraineP0A1E0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review, 23 February 2016
Dear Lorraine P0A1E0,

We are grateful for the excellent comment, shared in this important website. From your holiday at Hotel Barcelo Maya Palace Deluxe. We look forward to host you soon.

Best Regards,

Front Desk Office.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsfield, Massachusetts
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

The Barcelo palace property was gorgeous. The staff friendly. A wonderful time had by all!
The advantage of staying at the palace was the more choices of restaurants. When staying at palace you have access to all other hotels on property which is wonderful.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review, 10 April 2017
Dear Guest,
Thank you for your kind comments and evaluation. We are sharing all this with our staff in order to motivate them to keep up the good work .

We also want to offer you an apology due to the time it took for the reply as this feedback is of great importance to our hotel.

We hope you can visit us again soon!!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Decatur, Illinois
Level 3 Contributor
12 reviews
6 hotel reviews
Reviewed 3 September 2013

This was my second time at this resort. It truly is beautiful. Is located on a fantastic stretch of beach. Has 3 great pools. The water temp was perfect every time we swam. The staff were all friendly. Check-in was fairly quick. They did not have rooms for my group the 1st night so put us in family suites. There were 6 of us in 3 rooms. The next day they gave us our correct rooms and then upgraded us to premium club members for the inconvenience. This gave us free Internet and free room service. This resort is extremely clean and well kept. Loved our stay and will definitely return!! Almost forgot....the food is very good. They have specialty restaurants for dinner. You have to make your reservations early. The buffet was always good and had a huge selection of food.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsf1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review, 10 April 2017
Dear Guest,
Thank you for your kind comments and evaluation. We are sharing all this with our staff in order to motivate them to keep up the good work .

We also want to offer you an apology due to the time it took for the reply as this feedback is of great importance to our hotel.

We hope you can visit us again soon!!

Best Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.2 mi away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
3,313 reviews
0.1 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,509 reviews
16.4 mi away
Paradisus by Melia Playa Del Carmen La Esmeralda
Paradisus by Melia Playa Del Car...
#31 of 209 in Playa del Carmen
7,144 reviews
Show Prices
Show Prices
Show Prices
18.4 mi away
Ocean Riviera Paradise
Ocean Riviera Paradise
#78 of 209 in Playa del Carmen
1,858 reviews
19.4 mi away
Dreams Tulum Resort & Spa
1.7 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,598 reviews
Show Prices
Show Prices
Show Prices

Been to Barcelo Maya Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Barcelo Maya Palace

Property: Barcelo Maya Palace
Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Barcelo, Ebookers, Hotels.com, TripOnline SA, Evoline ltd and getaroom.com so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing