We booked Prestige class through Air Transat- this gave us priority for restaurant booking, tequila/fruit platter/pool towels in the room/bed turn-down service/room service-- all services not available with lesser packages. There is NO INTERNET unless you pay $15/day or $45 for the week. There is NO INTERNET at all in the lobby for anyone, but there is a business/internet room where you can pay to use the internet, near the lobby. The priority restaurant booking was great-- we often heard people with lower level booking saying that they couldn't get reservations, but we basically got whatever we wanted and were able to switch as well, even last minute. There are basically 5 Barcelo Resorts next to each other, with the Mayan Palace at one end of the bay, and the others side by side going further down the bay. The whole set of 5 resorts is on a 2 km long bay- spectacular white sand, lots of chairs, never a problem getting a seat. Restaurant service and food at the Brasserie (French) and Caribe (seafood) restaurants were incredible, with 2 waiters at our table often. I recommend the lobster tails. They make Mayan coffees in front of you- flaming drinks that they pour in a cascade into your cups- very dramatic at night. We ventured to the Italian Restaurant in the Barcelo Colonial next door (Palace guests can eat at any restaurant in the 5 resorts, but the other resort guests can't eat at the Palace). The food was average, but the service was greatly different, with 1 poor waitress running around looking after 15 tables; the tables were practically next to each other and no one we saw was offered coffee after dinner. After this, we decided to eat at Palace Restaurants since it is the service that counts, for us. The buffets at the Palace were incredible, filled with copious amounts of luxury items, crab, octopus, calamari, shrimp, steak, chefs that custom grilled breakfast, lunch or dinner as you watch, amazing desserts and the breads were to die for. Nothing was lacking and the restaurants (at all the Barcelo Resorts on the Bay) were impeccable. I am totally paranoid about standards of cleanliness and I was eating the cold marinated mussels (yum!). The water sports were readily available- where were all the other guests? We basically used whatever equipment we wanted, sailing sometimes for several hours a day. Kayaking was also fun. Snorkelling was good- right in front of the Palace is the best place. We tried the mini-golf--a nice little course, well kept and lots of fun. These resorts are very large--if you like walking, this is a great place to go, with lots of paths to explore. It was faster to walk than to wait for the loud clunky farm tractor that hauls a trailer full of people around from resort to resort very intermittently. The Junior Suite was just like the resort picture-large, spacious, spotless. The bed, no question, was very hard, as others have commented. Look between the mattresses for the topper and put it on. The sheets are like rubber-sticky, harsh, made me feel cold and clammy. I ended up removing the top sheet and using the duvet alone, and underneath I took a beach towel and slept on that. Definitely not what you expect from this level hotel. The pools were endless and perfect. With 2 to 3 weddings a day, this is the place to watch weddings. The negatives--NOISE. I don't mean a little, at the activity pool. I mean everywhere. They play techno-crap music most of the time (same 3 notes over and over and over), blasted onto the beach and echoes throughout the resorts, even to the "quiet" adult pool. Forget sitting on the beach quietly sipping a drink in front of the Palace-- beach games had music blaring so loudly that we could hear it underwater while snorkelling. They also had continuous yelling in Spanish one afternoon for a volleyball game, transmitted everywhere in the bay. We finally figured out to pack a bag and walk 2 km down the bay (where the other parts of the resort are temporarily closed for renovation) to get away from the noise. Even there you could still hear the music thumping in the background along with the sound of the waves. Of course, there was no food or drink, but it was worth it to get away from the noise. We did not have the option of sitting on our room balcony, facing away from the pools, because jack hammers were going on from 07:00 to 18:00 daily, as the property next door has construction. On a positive note again, the Concierge service was readily available and was extremely helpful for booking restaurants and activities. When you arrive, book all your restaurant dinners with the concierge by the check-in desk right away. The staff appeared to be genuinely happy and courteous. The staff at the boating desk were a really fun bunch! Evening shows were done by professional companies each night with elaborate costumes, with live band and singers.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras