Let me start off by saying the resort itself is very pretty and tropical.
Nice pools (but very cold)
Enough pool and beach chairs for everyone
Swim up bar
Felt very safe
Activities for kids
No problems getting reservations for dinner
The service was a major disappointment. The staff were not rude by any means, but definitely didn't go out of their way to accommodate or help anyone. We stayed club level and even the club level receptionists were not overly helpful and I felt somewhat like a nuisance asking for their help. We have been to so many other all inclusives in Mexico, and the staff were so incredible.
No beach service, what so ever. No food served anywhere except in the restaurants, which is a big disappointment. This is something that we love, as sometimes the kiddos will get hungry and instead of having to pack up all the beach and swim toys and walk to the restaurants, it would be so much easier if the food was available close by.
The resort itself is huge, which is a negative and a positive. It makes everyone feel a little less crowded. But on the downside, the restaurants take forever to get to, especially when you have 3 children in tow.
The steak restaurant was really good. However, the buffets are so bland and lacking. The buffets are all that is available for breakfast and lunch. Big disappointment. Room service: very very lacking in options.
Towel service: what what? Its a chore in itself to keep track of all the towels and then having to switch towels out at the towel service, each and every time they are wet or sandy.
Activities and entertainment: The entertainment in the theater is a joke, compared to every other place we have been to. They also close up all the basketballs, ping pong paddles and eveything else at 5. That is something that the kids wanted to do after dinner, however were not able to because they lock up all the activities at 5.
Wifi: hmmm...club level so it was free. However, it hardly worked and when it did, only one person was allowed on the wifi.
Housekeeping: They do a good job on cleaning the rooms, however, don't expect them to be there before 5. We stayed 7 days, and not once were they there before 5.
Overall, the resort itself is pretty but I would not come back to this place. There are so many resorts that have so much to offer, that I would not recommend this resort to anyone.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras