The resort is really nice indeed. The building is beautiful and grand. The customer service is fair. I had a little problem in placing my name in a waiting list for one more day and for 4 days I was told to check it daily, however on the last moment I was told that they had an oversale problem and I had to stay on the next Resort Tropical which I already had reservations for it for one day. I also had trouble transferring from one resort to the next. Despite this inconvenience the Palace is great. The accommodation is large, clean, well equipped with everything that one may need. The only thing is that the bed is hard. I'm not a soft bed lover, so this was ok with me. However, a friend order a pillow top for her bed with an extra cost. The swimming pools are extremely large, clean and beautiful, with wet bars, playground on the children's pool.The beach side is nice, however I walked further to the next resorts "Tropical and Colonial" for a better stretch of sand and less rocks. The resort offers tons of free entertainment daily , with free shows at the theater at night, activities at the pool and the beach, dolphin shows daily. The complex has a nice gym, sauna, 4 different restaurants (French was my favorite) and nice selection on their buffet.I was attending to a wedding at the Palace and the wedding setting was gorgeous...never had so much fun at a beach wedding before. The only thing is that on the later afternoon, some beach goers gather around the ceremony to watch, so no privacy (not a big deal I think), however, once the sun sets the beach is all for the wedding celebration.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras