This is our third stay at the Barcelo Maya Palace. I will list the pros and cons as best I can.
There are plenty of good hotels to stay at along the Riviera Maya but it just happened that this resort was recommended and since we stayed we have been hooked.
Very nice beach (not the best due to rocks) but clean and spacious and there is a coral reef where children and adults can enjoy feeding the fish near by. If you go about 8 to 10 feet out you can see sea turtles
Fine dining or buffet. You choose as you have a variety of options (Seafood, Mexican, Steak house, French, etc). Everybody's favorite is typically the French but last year French was #1 for and Steak house was like #4, now Steak house is #1 and French #2. I think it depends on the Chef, season, quality / cost, etc. However, if the food is mediocre, you can always count on good service as the waiters and waitresses are so friendly, pleasant and attentive so that makes up for a little of the food quality. You can't really go wrong with the buffer because there is so much variety. The only thing sometimes is that they may have something one day that they do not on another like for example mangos one day and another no mangos. That may be a supply and demand and under estimation problem.
Atmosphere and staff:
Everyone is so friendly and you know when you are in an environment where the staff is paid to be friendly. Well you don't get that feeling that there is a slave trade going on. We know the wages are not so hot and probably staff are told they must be friendly but I would say 90% of the staff and management are friendly and easy going and so when you are around people who kinda like what they do it's very nice. I think some clients get drunk and nasty and take it for granted that the staff are their to serve them. I don't have that attitude; I show appreciation by thanking and smiling and tipping. Sometimes the staff have a bad day and so don't expect everyone to be happy happy joy joy all the time; they have lives beyond serving.
Most people who come to this hotel are middle to upper middle. You see a lot of Europeans (Russian speaking, Italian and German and American). Most of the clients have manners and are friendly and easy going (probably not cutting throats as they normally do because they are on a vacation which should be understandable). For the most part, they are friendly and you generally you won't see trouble makers. This is a family oriented place where people bring their children or get married. Lots of marriages on the weekend.
Room are very clean, large, decent flat screen, lots of goodies available, patio, awesomely large bathrooms with a tub and a shower area...no complaints.
Meticulous...cutting, edging, trimming. What can I say, I was very impressed with the way such a large establishment can maintain the property from top to bottom.
Bus transfer (airport to hotel and back again):
The drive to the hotel from the airport and back is boring and slow because many people must be picked up and each hotel is far from the road so if you have to drop off multiple families or groups, its alot of time waisted
Transport between hotels:
Don't bother, walk; a tractor halls a farm of people in basically a human trailer. Fun for young people who like a rough ride and noise but not for me. Last year was better, it was a small bus. But the time to drop off people all going to different hotels is very slow. Recommend to walk and lose some calories.
Check In (not check out):
Check in is quite slow and horrible. We are a family of 2 adults and child and every time we get two twin beds rather than a King as we reserved. We always have to wait til after 3:30PM to go to our room. We always have to complain and wait one to two days before the matter is resolved. Did I mention this is our third visit. I heard horror stories about larger groups trying to check in. Well I have not had that horror yet and will avoid that situation as I understand they are not staffed to manage large parties (weddings, etc).
I have heard that the mattresses are too hard for some people. We have been OK with them but to each their own. Not the best, but certainly not the worse
Mosquitoes and insects:
They spray outside the hotel (in the jungle but a few wind up in the room; they do a pretty good job of keeping bugs out but what can you do
Overall, excellent experience and highly recommended...
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras