Arrived into cancun airport from ORD with my wife and 2 kids (4 and 6 year olds). Airport was very busy and long lines but went much faster than US immigration. We had transport prearranged with apple vacations. Waited about 45 minutes for the bus to get us. But no worries. We were on vacation. Was about 1 hour to hotel. No stops. On way back to airport we did stop 5 times. Busses very comfy. Wish airlines had that type of seating!
Arrived around 3p. Front desk was very attentive and very friendly. I spoke some Spanish and conversed with staff entire time. It is a long and manual process and rooms are preassigned. We also got purple wrist bands which meant no towel cards (yay)! Room was michoacan 8100 series 3rd floor. Rooms not ready till 4:30p which was fine. Go eat and explore the resort! We had champagne and cake waiting as it was our 13 year anniversary! Beds were horrible as all reviews stated and no padding avail for entire stay. Did we care? No! We were on vacation! Why worry about the little things! Housekeeping was impeccable. They recd tip daily. We had small ocean view but never were in room aside from changing, showering and sleeping. We wd never upgrade nor do club premium. Not worth it.
Only the 4 restaurants were available at palace for us. And u cd only book 3 nights in advance. Had to go back to book other nights. All times were available. Rodizio and brasserie were our favorite with service at these 2 above the others. Caribe was good but Tokyo was bad - food and service alike. Buffet stations were amazing. So much to choose from and some nights had grilled lobster! Nothing was recycled like some crazy doctor claimed. We even drank non bottled water and not 1 of us got sick. But we travel a lot so we not recommend to anyone. Service at buffets was impeccable. Try don Julio reposado tequila. And Mexican hot chocolate! Very good.
Pools were phenomenal. The adult pool was so quiet and peaceful but no shade. We had to play towel game at 7:30 - 8 in mornings or u did not get shaded areas. There were tons of loungers available just not all shaded. Some days we did beach and there was always chairs anywhere or u could move them where u wanted. Beach by palace was IMHO far superior than others. Hardly any waves, tons of fish, lots of openings with no rocks, and sand amazingly soft.
Barcy Club. Kids loved it. They made many friends from everywhere. They loved the mini disco nights where they get to play on the stage of the Monte Alban theatre and win prizes. the water park was awesome. Probably the fave for the little ones in addition to letting them order their own non-alcoholic drinks! Sometimes stayed till 10 pm with their friends! Kids also loved the tractor ride to all hotels and seeing iguanas, moths, deer, agoutis and birds. Leaving the kids at barcy club for dinner also gives parents a huge break to eat dinner peacefully and quietly while kids have dinner and fun with their friends!
This was one of our best vacations and the service, staff and setting is what make this place stand out from other hotels. It was a most enjoyable and relaxing vacation. Cannot wait to be back!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Barcelo, Priceline, LoveHolidays, Booking.com, Holiday Gems, Hotels.com, Ebookers, TripOnline SA, Cancelon, getaroom.com, Evoline ltd and Hotel.de so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras