We just got back from a week long celebration at the Palace Deluxe in Riviera Maya. We were with my extended family celebrating my parents 50th wedding anniversary. It was a perfect hotel for us. The facilities were wonderful! Rooms were gorgeous (beds too hard but didn't ruin the nite), pools fabulous, beach great. Water parks were great for my young nieces and nephew!The facilities are kept immaculate and there are always workers out updating something to make your stay even better.
However the reason I didn't give the review a 5 is because the hotel management staff was not great at all. Check in was horrible, it is long and tedious and when we went back to get our keys when the rooms were supposed to be ready they still weren't ready, and the key machine was broken so they couldn't make up our keys. We were hot and wanted to get changed and after waiting 2 hours we were losing patience.
The wifi was awful as you could only get it in the lobby and room and even there you were knocked off a lot. If it were a free amenity than I don't think I would mention this but for $200 for the week for a family of 4 I would have liked to have better service.
Restaurants were ok. Steak house was great but the seafood and Italian are just ok. Also hard to sit together as a large group as a table for 8 is as large as they have. Some restaurants accommodated for us and moved tables but the Italian did not so we had to split up.
Also I sent 3 reminders to the hotel about the anniversary celebration and 2 birthday's before we came and they didn't write it anywhere, I had to go and sit with guest services to make sure they did something. They do though-a bottle of champagne and a pretty cake. They just deliver very late-would be nice to get before you go out to dinner.
Lastly on the cons-the activity director was terrible. He did nothing to get us involved in activities. It would have been nice to have him encourage activities at the pool.
The trip and hotel were wonderful. I would go back! We had a great time-just a few management issues that could be improved upon.
- Reservation Options:
- TripAdvisor is proud to partner with Barcelo, Expedia, LoveHolidays, Booking.com, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, Cancelon and getaroom.com so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras