We loved this resort! Our kids had a spectacular time. The check in process was very easy and did not take much time. I did tip the front desk girl $40 to try to get a room close to the beach and the pool, but this did not work. She apologized and said they were at full capacity and still took my tip. Our room was well in the back. She said we could change rooms in three days for our last two nights but could not guarantee anything.
Our air conditioner did not work very well. Make sure the back door is closed very well or the air will not come on. We were not told this and slept very poorly several nights! When we were finally told about the door, the ac still did not cool to our liking despite calling the front desk. The beds were about the worst beds in a hotel room that I have ever slept on! We thought the food was really good. I did have to wait 45 minutes upon arrival to make only 3 reservations for dinner at horrible times. A girl in line behind me told me she and her husband were able to just get in without reservations. That night we tried that at the French restaurant around 8:00 for 4 people and were able to walk right in when the reservation desk had said there were no reservations. We also walked into the Brazilian restaurant without reservations another night.
Take extra $1s to tip. The staff worked hard and appreciated it. The pools were huge. My son did not care for the Barcy club. Both my boys love swimming with the dolphins, but beware they will try to sell you pictures and a video afterward for $350. We were able to get it for $175, which was still too much, but I had had too many margaritas. We would go back to the resort, and hopefully, they can fix some things before we do.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras