First let me start by saying I travel quite a bit with my job and as a family we have enjoyed traveling on at least 1-2 very nice family vacations per year.
Previous to this trip in June of 2014....I had traveled to Mexico for vacation a total of 8 separate times and stayed at several upscale all inclusive resorts including higher end Palace and Riu resorts. Please keep this in mind as you read the review....because of all these trips this ranks as the best. We have always done a bit of research prior to our stays to ensure a good overall experience and for the most part we have had superior experiences on all of our trips.
This trip we had a group of 5 families and 15 total people (kids ages 16-22 and adults from 45 to 65) and normally there could be some concerns with a group this size making everyone happy.
Our overall experience was phenomenal and I give the Barcelo May a Palace Deluxe my highest recommendation. I too read many of the reviews prior to our deciding on this resort and while for the most part the reviews were very good there are always a few that make you nervous. The main complaint seemed to be about check in taking forever.
We did not experience this at all and in fact this went very smooth.
The resort is a decent ride from the airport (about 1 hour 15 minutes)but our accommodation so on our bus were very comfortable and when we arrived check in went very smooth for all 15 of us.
Rooms were as advertised junior suites and very nice with 2 queen beds...2 day beds and double sink...double shower and separate toilet area. Very clean...good air conditioning and we'll stocked. The only slight issue we had was for 2 days we had a condensation leak from our air conditioning unit and one morning my wife slipped and fell due to the water. I spoke talked with the front desk and they had a manager arrive with someone to clean the line to repair it and we did not have an issue after this.
POOL - the pool is one of the largest at any resort I have seen. Beautiful and spectacular. We got chairs early every day for our large group and had a blast everyday. Swim up bar was huge and bartenders very fun and interactive. While it is an all inclusive we still chose to tip although nothing major just a few dollars several times throughout the day and they were very appreciative.
They had an adult pool that was also beautiful and very quiet if you wanted or needed any down time or privacy but the main pool was never crowded especially with the amount of people at the resort.
BEACH - Hundreds of chairs on manicured and clean beach. Turtles every morning were seen and you could feed them. Yes a little rocky but nice snorkeling and very nice and clean beach.
RESTAURANTS /FOOD - as I stated with this being my 9th trip to Mexico and traveling on many vacations the food experience was one of the best. We did book the Ala Carte restaurants our first day ( you can book up to 3 per day and they were well worth it. Brassiere French great experience and food choices. I had tenderloin and lobster with escargot appetizer but all of the options very good. They allowed us to order extra appetizers and share a couple extra entrees for out group and accommodated our large party. Brazilian Rodizio - I read a few negative comments but our experience was great. You can do either order off menu or all cuts of beef with soup and salad bar and was wonderful. Kyoto was the Japanese steakhouse Benihana style at the Colonial resort right next door. I recommend this one over the Palace because it is air conditioned and they cook in front of you at this location. The Japanese steakhouse option at the Palace location offers the same menu but the Palace location does not cook on site and is open air restaurant. BUFFET - each night they had a different theme and you just had to wander to see all the different options. One night they even had grilled split full sized lobster at the buffet. They were very accommodating with special requests....great selection of choices. Don't understand any negative reviews I read. I think they are from people not familiar with all inclusives. If there is something you want and don't see...ASK they just might be able to accommodate you.
Breakfast was good....Lunch good....but dinner was always very good although we went with the upscale ala carte restaurants 5 of the 8 nights.
RESORT SERVICE - fantastic.....they would go out of their way whether it was at the pool with wait staff or bartenders or the constant cleaning of they the grounds....at the lobby bar......at the ala carte restaurants....at the buffets....you name it.
We were very impressed with how hard the employees worked on keeping the areas clean and how friendly they all were to the guests.
Took advantage of the on site gym.....decent equipment and also had sauna and steam showers available at no charge. Also did the Dolphineria experience and thought it was very educational interactive and worth the price paid for a pretty one on one experience.
Also took advantage of the spa and massage. It was located near one of the other resorts and was a very nice full service spa. Very enjoyable and priced similar to resort type spa.
Resort is very large as most reviews note but it was also good exercise to walk from area to area.
All of us would HIGHLY recommend this property. It was my favorite resort and trip in all 9 we have had to Mexico as a family and we will definitely be coming back to this resort.
KUDOS and look forward to out next trip.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras