This is the 2nd time my family and I have come to this resort. The first time, we stayed in the Colonial. It was amazing and I always said it was my best vacation ever. We decided to upgrade to the Palace this time & it's even better. We did not have to wait long for check in at all. The beaches are beautiful and we didn't find it rocky as others have stated. The resort is pretty big but we were lucky enough to get a room that wasn't so far from the pool. The food in the buffet and the specialty restaurants are so good. Hands down the best food at any all inclusive resort we've been to. The pool is HUGE so it never felt crowded. The rooms were spacious & the bathroom in the room was amazing.
I didn't give the resort an excellent rating because there were some negatives. First off, the wifi. They charge $13 a day and it can only be used in your room and in the lobby. All other all inclusives that i've been to have had free wifi, atleast for an hour. Secondly, it was nearly impossible to make dinner reservations. On our first trip we dined at Kyoto (hibachi restaurant) and we loved it so much. This time, right after checking in we tried to make a reservation for Kyoto and they were already all booked for the 5 days we were going to be there. A lot of the other ones we wanted were booked as well. Luckily for us, we decided to just show up at Kyoto and they said they would try to squeeze us in, which they did. Another big issue was people going early to reserve loungers by the pool. We would go to the pool right after breakfast and there would be no loungers left because people put their towels on it & leave. I think that's horrible and inconsiderate! A lot of times we were forced to go to the beach because we had no seating by the pool, meanwhile the pool was empty.
Lastly, I just want to make a comment about something I overheard. Some lady was bragging to her friends that she told one of the servers in the buffet "If you want to receive a big tip, go get me french fries right now!!" and then she started laughing and said the lady went running off to get her fries. I think this is horrible. Yes they are there to serve you, but there is no need to treat anyone like that! I was able to speak to a worker in one of the gift shops who said she left all of her family and friends for the opportunity to work at this resort. She is alone now and works every day. She sends money back home for her kids. These people are humans just like you & I, and it's disgusting to treat someone as if they are below you just because they're serving you. I hope that nobody reading this will ever treat somebody that way. It's wrong.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya, Mexico - Puerto Aventuras