I had a great experience booking through Riviera Maya Haciendas.
Our concierge, Cynthia, was amazing and looked after every detail including arranging tours, yacht trips for fishing and snorkeling, etc. The staff that looked after the house was so friendly and accommodating.
Our chef, which cooked for us two nights during our trip, was absolutely amazing. His love for food was evident in his cooking and his attitude.
We were so sad to leave, but already looking forward to booking another trip soon!
This was 5 star experience!! The home is beautiful and very well taken care of. The grounds are the most beautiful in the area. Each bedroom has its own bathroom and air condition unit which was nice!! Our chef, Mauricio was amazing! His food was incredible and he was so friendly and informative. Our butler, Teresa knew what we needed before we did! She was great! I can’t say enough about Victor who took care of our every need on the beautiful fishing boat. The deck area and pool was equipped with comfortable chairs to sunbathe or take a nap and enjoy the breeze. Perfect vacation and look forward to returning!!
Reviewed elsewhere but essentially room didn't meet basic cleanliness standards as highlighted in photos attached. Cleaner seemed to be struggling with task at hand and RMH clearly hadn't checked full property before guest's arrival. No compensation offered, even in token gesture, despite the new concierge visibly being surprised we had been put in such a grim room. I hope they give it a deep clean and some maintenance before next guests pay a premium.
Our recent stay at Villa Marinera was a perfect corporate retreat. We chartered the owner's well appointed yacht for 2 days of fishing and snorkeling in the crystal clear Caribbean. A couple of our guest golfed while others visited Xel-Ha which was about 20 minutes away by van.
The Lara, Victor and the rest of the house staff was very attentive to our needs and made the stay that much more enjoyable.
The house was quite lovely and well maintained. The barbecued one evening and enjoyed the pool everyday.
The home would be perfect for a large family vacation as well.
We hope to return soon.
Many thanks to Lara, Victor and the staff!
I had the pleasure of renting this villa with friends as we were in town for a wedding that was taking place in the same vacation complex.
Everything was impeccable about our visit. Not only was the staff, under the helm of our concierge, Lara amazing, but the property was beautiful, nicely kept and fully stocked to accommodate all of our needs. Lara was super communicative prior to our visit, ensuring that our arrival and visit would be seamless, and even went as far as personally arranging for our day tours to Tulum and Akumal.
If I had to pick one highlight of the visit (which is difficult because the whole experience was fantastic) I would definitely say the day out on the yacht was a winner. We didn't have to worry about a thing. The staff prepared a picnic lunch of ceviche, guacamole, and plenty of alcohol, which was definitely much needed after a full day out on the sea, snorkeling and fishing.
I would highly recommend this villa for a family vacation or a group getaway!
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