Just got back from these cabins/ restaurant. Called in June to make a reservation and was totd there was only one night available. Booked it and sent an email the end of June asking questions about the particular night I booked. Owner responded but did not say " just to let you know....you have to booked for two nights". The day before we went we got a message wondering why we had not checked in the day before. I called and thought it would get straightened out. What I got was a very rude response of how I had put her out since others wanted to book a cabin I didn't even book. No problem with the misunderstanding but among the worse customer service I have encountered! You will enjoy these cabins as long as you don't have any issues! After much discussion, we got a bit of a discount. Should gave us more with other issues such as very dirty BBQ with no brush to clean it...a brush there but no bristles on it! One bathroom completely shut down in a 4 bedroom. Could be fixed until Monday. Told story of how a child put something down the toilet.....not my issue! Not much good for us.... 41/2 star?? Not in my books. My main issue with all of this was the costumer service. If I was told...."Sorry about what happened, I will do whatever to make up for it." all would have been fine. Instead we got a rude response and every excuse you could think of as why she was right and we were wrong. Need to start remembering the customer is paying the bills and keeping your business running.To top it off we got overcharged for our lunch! $48 for two bowls of soup and a sandwich! Never again!
- Official Description (provided by the hotel):
- Blazing Horizon Cottages, located on the scenic Baccalieu Trail, in Whiteway, Newfoundland, offering fully equipped two-bedroom and three-bedroom oceanfront cottages where you will experience breathtaking blazing horizons ...Blazing Horizon Cottages are privately situated in a quiet country setting overlooking Trinity Bay and Shag Rocks. Cottages are spacious and fully wheelchair accessible with large picture windows and decks that give you a panoramic view! ... more less