My boyfriend and I stayed at the Damson Dene for 2 nights and unfortunately found it disappointing. We had booked a deal through hotel connections and although we received what we thought was a good deal including room with dinner, bed and breakfast it wasn't quite what it seemed. When we first arrived we were greeted by the receptionist who was nice and helpful enough, we booked our evening meal then we were pointed in the direction of our room. The route to our room was littered with lots of old and random furniture which wasn't a problem, but along with that there seemed to be hoovers left in random places (cleaners should have been long gone as it was 2.30pm) and fire doors which would not close which was a slight concern however we didn't let this phase us and arrived at our room. We felt a bit let down by the booking agents to be honest, it had been marketed very differently to what we were now facing. It wasn't terrible and seemed clean enough but it certainly wasn't what we expected or are used to, the decor was very tired and needed updating, the chest of drawers had two out of the three handles loose and falling off. The bathroom was clean and there were clean towels, the shower mat seemed stained so we didn't use it. Much to our chagrin when we tried to watch the tv it only worked half of the time and kept breaking up, that wouldn't have been so bad had it not been for the fact we had no wifi or option for wifi in our room. We tried to put this aside and went for our massages and facials at the spa, these was fine and the pool and gym area seemed ok apart from the female changing room having a slight aroma. After this we went to get changed for dinner, when we arrived the staff were welcoming but we were not overly impressed by the menu despite previous reviews on trip advisor to the contrary. If you were a vegetarian the selection was limited. I had the duck which was ok, followed with the turkey which lacked flavour along with fondant potatoes again no flavour, my partner had steak (which incurred a £7.00 supplement) which again he said was flavourless and came with school dinner chips. Pudding selection wasn't great and when you asked for any slight deviation from the menu everything had to be run by the chef to check if that was ok! Breakfast again was ok, not a huge selection of hot food, cereal and toast were on offer and various fruit juices again this was quite good. Although that morning my partner asked for a coke as he doesn't drink tea or coffee and isn't a fan of orange or apple juice,
this proved to be some what of an issue to our waiter who sighed, advised us the bar was closed and it would take a while to organise this!! We found this bizzare and Infact really just annoying as we were paying guests that were not exactly asking for the moon. Anyhoo dinner the second night was much of the same, despite claims the menu changes daily it does not, the only slight change seemed to be the flavour of soup. The bar lacked any kind of atmosphere and didn't appeal. The final straw was no water on the last morning, so no showers, no toilet and no courtesy of anyone even letting us know this had happened we had to find out over breakfast from other guests. Whilst this may have been unavoidable it wasn't was pleasant driving 190 miles home without a shower or the courtesy of an apology regardless of how much "it happens in this part of the country" unacceptable!! Overall we were very disappointed, especially when upon leaving the hotel we expressed some of our concerns to the person on reception only to be rebuffed and told that other people enjoyed it. Well this was not our experience and not everyone likes the same things or find the same things acceptable. We won't be back and will be in certainly be in touch with the booking agents.
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- Also Known As:
- Hotel Damson Dene
- Damson Dene Windermere
- Damson Dene Hotel Crosthwaite, Cumbria