Food amazing Especially the trio of sticky toffee pudding Staff amazing always smiling and looking after us .we got it of groupon . But we would happily pay full price next time we come. Well done guysMore
Food amazing Especially the trio of sticky toffee pudding Staff amazing always smiling and looking after us .we got it of groupon . But we would happily pay full price next time we come. Well done guysMoreShow less
Fantastic review thank you. The 5-star rating makes us very happy too. We hope to see you again soon.
Booked the Damson Dene with a groupon voucher. Excellent deal with evening meal. The meal was 3 course and one of the best we have had. Staff where courteous. Even the bar meal we had on the second night was very good. The only minor criticism I have is the pool area looks a little tired and could do with a makeover.
Thank you for this nice review. Thanks also for mentioning our staff and food too. Thank you for your advice on the pool too; we are always thankful for the advice of our guests. Thanks again.
My boyfriend and I booked a short break at the sister hotel, Newby Bridge via Groupon. The deal included two nights with breakfast, and evening meal on the first night. We had our dates muddled up, and The Newby Bridge were more than happy to sort this out for us, and put us in the Damson Dene using the same offer. The hotel room although on the small side was clean and comfortable, however as a dog friendly hotel, did smell a little of our four legged friends, however leaving the windows open soon sorted this out. The entrance lobby was lovely and cosy with a very welcoming log fire, which was perfect to enjoy an evening Baileys before bed. The nicest surprise was the meal, the food was far better than we had expected, and the breakfasts were very good also. Wayne, the Manager was good fun, and we really enjoyed feeding the ducks our leftover toast! All in all, a nice little hotel to enjoy a well priced short break. We particularly enjoyed the pub/restaurant just up the road a little, The Brown Horse Inn.
Great review thank you. It doesn't seem possible that it is time to keep the fire lit again! It is nice though.We're glad you enjoyed your meal with us and appreciate our wonderful location too! Hopefully, we will see you again soon.
My boyfriend and I stayed at the Damson Dene for 2 nights and unfortunately found it disappointing. We had booked a deal through hotel connections and although we received what we thought was a good deal including room with dinner, bed and breakfast it wasn't quite what it seemed. When we first arrived we were greeted by the receptionist who was nice and helpful enough, we booked our evening meal then we were pointed in the direction of our room. The route to our room was littered with lots of old and random furniture which wasn't a problem, but along with that there seemed to be hoovers left in random places (cleaners should have been long gone as it was 2.30pm) and fire doors which would not close which was a slight concern however we didn't let this phase us and arrived at our room. We felt a bit let down by the booking agents to be honest, it had been marketed very differently to what we were now facing. It wasn't terrible and seemed clean enough but it certainly wasn't what we expected or are used to, the decor was very tired and needed updating, the chest of drawers had two out of the three handles loose and falling off. The bathroom was clean and there were clean towels, the shower mat seemed stained so we didn't use it. Much to our chagrin when we tried to watch the tv it only worked half of the time and kept breaking up, that wouldn't have been so bad had it not been for the fact we had no wifi or option for wifi in our room. We tried to put this aside and went for our massages and facials at the spa, these was fine and the pool and gym area seemed ok apart from the female changing room having a slight aroma. After this we went to get changed for dinner, when we arrived the staff were welcoming but we were not overly impressed by the menu despite previous reviews on trip advisor to the contrary. If you were a vegetarian the selection was limited. I had the duck which was ok, followed with the turkey which lacked flavour along with fondant potatoes again no flavour, my partner had steak (which incurred a £7.00 supplement) which again he said was flavourless and came with school dinner chips. Pudding selection wasn't great and when you asked for any slight deviation from the menu everything had to be run by the chef to check if that was ok! Breakfast again was ok, not a huge selection of hot food, cereal and toast were on offer and various fruit juices again this was quite good. Although that morning my partner asked for a coke as he doesn't drink tea or coffee and isn't a fan of orange or apple juice,
this proved to be some what of an issue to our waiter who sighed, advised us the bar was closed and it would take a while to organise this!! We found this bizzare and Infact really just annoying as we were paying guests that were not exactly asking for the moon. Anyhoo dinner the second night was much of the same, despite claims the menu changes daily it does not, the only slight change seemed to be the flavour of soup. The bar lacked any kind of atmosphere and didn't appeal. The final straw was no water on the last morning, so no showers, no toilet and no courtesy of anyone even letting us know this had happened we had to find out over breakfast from other guests. Whilst this may have been unavoidable it wasn't was pleasant driving 190 miles home without a shower or the courtesy of an apology regardless of how much "it happens in this part of the country" unacceptable!! Overall we were very disappointed, especially when upon leaving the hotel we expressed some of our concerns to the person on reception only to be rebuffed and told that other people enjoyed it. Well this was not our experience and not everyone likes the same things or find the same things acceptable. We won't be back and will be in certainly be in touch with the booking agents.
Hello and thanks for your review. I am sorry we weren't the hotel for you but appreciate your feedback nonetheless. Just as an fyi, the cleaners at the hotel work until 5pm, not 2:30. Also, I am very surprised by your comments about our food. We have never really been told the food is flavourless, so that was a bit of a surprise to say the least. There was an issue during your stay of the power company doing unplanned works in the area that caused some obvious consternation. For this we apologise and wish we had been able to let everyone know well in advance. You are quite right, we were not the hotel for you. Thanks again for your feedback.
Stayed on a living social break, 149 pounds for 2 people for 2 night stay including breakfast and 4 course evening meal on the first night. The hotel was nice ,our room was very small but clean , we had no view at all but still thought the deal value for money. The pool was small but nice with sauna steam room and jacuzzi . The food in the restaurant was excellent as was the service . The hotel offers a Sunday night stay with 3 course meal for £50 pp which is good value. I would recommend this hotel if you get it on a deal basis.
Thank you for your nice review. We are delighted you enjoyed your stay with us. Thanks also for your nice comments about your dining experience! We hope to see you again soon!
Booked this hotel as a treat for my husband’s birthday 30th Oct to 2nd Nov, we (me, husband and 9 year old daughter) had a great time, accommodation was comfortable, clean and warm, and food was tasty. Staff were friendly and helpful, Manager was friendly, approachable and never far away. Hotel has calm and cosy atmosphere, location was excellent. Loved the whole country side experience, Ducks at the breakfast window waiting for leftover bread, too cute. Great location with so much to do, we packed in as much as possible, recommend Beatrix Potter museum, Dalton Zoo, Lake Boat ride and connecting steam train. Husband enjoyed the Motor Museum. Would recommend this hotel, only negative side - bathrooms could do with an update, old and well used. Planning another visitor soon.
Thank you for this brilliant, 5-star review! The fact that your planning on returning soon means the world to us! We're further pleased that you enjoyed our location and atmosphere. See you again soon we hope!