What this hotel boasts in its splendid architeture and history, the front desk staff boasts in dullness. First, We arrived at night, and I had a printed card from the State's website of tourism where you "supposedly' get a discount", I called to make sure to get my discount, and they told me to present it at arrival, then at arrival no one seemed to know what was that card, even when the picture of the hotel appeared there.
Second, I called to ask if the hot springs of Ojocaliente, right across the hotel, were still functioning, but the lady at the desk did not have the slightest idea of any touristy information.
Third, the phone message that a friend left for me was not relayed until a day later by the front desk attendant.
Now, the bell staff, the maid, the servers and busser at the beautiful restaurant were very attentive, very nice, kind people happy to work.
It only seems that the management, and front desk staff are all snobs and incompetent.
It is true that the gym has only one machine, and that on the weekends there are loud parties. In our stay on a friday, there was a really loud wedding going on.
The restaurant is exceedenly beautiful, and there is a breakfast buffet on sundays that is absolutely fabulous!!!
- Official Description (provided by the hotel):
- Grand Hotel Alameda is located to the East of the city of Aguascalientes, is a historic building dating from the last century that was remodeled to start in the hospitality, with important events and banquet halls. ... more less
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