First time staying at these condos and it was not a good experience whatsoever. When we booked room 801, we thought we were going to get room 801. When we got to "our" room, we accidentally walked in on a family that told us they booked theirs a few months ago and ended up talking to them for over two hours before the Condo Supervisor found us another place to stay. After that, we thought we were able to start enjoying our trip until we tried taking a shower the next morning. No hot water was coming out. We tried all the other faucets and the same thing happened. We talked to a tenet about it hoping they would have it done later that day and drove off to Rocky Point city. That night we still didn't have hot water. The best part about our stay here and the only reason I'm giving this review two stars is because we had the ability to use the Mayan Palace accommodations for free. I would not recommend staying here to anyone.