I was interested in staying at El Mirador because the price was good for an ocean view room in Rocky Point. Their website lists rooms with a pool view, ocean view and a combination view. I tried to book an ocean view room on line and noticed that it was not a secure website so I called the hotel. I was told that the hotel does not have any ocean view rooms at all just pool view rooms. The website, which is dated 2007, is being updated I was told and the information on it was not correct. I was also told that the on-line reservations system they have does not work.
The address on the TripAdvisor page is incorrect. That address, the numbers and street that is, belong to someone in Mesa, Arizona who is listed as a contact person for the hotel if you click on the "contact us" link. The correct address in Rocky Point is 140 B Matamoros,
I asked if the person I was speaking with was at the hotel, and he said he was. I asked if the number for the hotel was a 24 hour number to reach the hotel and was told that someone is there only until 9PM. I asked I could be emailed directions to the hotel or a map and was told no.
I read the hotel rules posted on their website, and some of them seemed a bit odd for a hotel. If you make you reservation less than 35 days in advance you must pay in full but if it more than 35 days in advance you only pay for the first night in advance but 30 days prior to your arrival your credit card will be charged for the remaining days, if you cancel your reservation there is a $50 charge, there is a security/damage deposit of $50.
Now with all this in mind, I decided to stay elsewhere.
- Also Known As:
- El Mirador Village Hotel Puerto Penasco, Mexico - Sonora