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“Resort missing the resort qualities”

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Penasco Del Sol Hotel
Ranked #2 of 20 Hotels in Puerto Penasco
Tucson
1 review
“Resort missing the resort qualities”
Reviewed 8 March 2008

Apparently this hotel has had major renovations recently and it showed. The lobby is very grand with a huge floral arrangement and a beautiful bar. The overall experience was pretty good but their were a few things I would not expect from a hotel charging the prices they do.
Upon arrival we asked about the swim up bar being closed since it was empty and they said it would open the next day. Well, turns out the pool was not heated and too cold to swim in. We decided to try the spa and it was lukewarm at best. Got out and ran up to the room to take a hot shower to warm up and only got lukewarm water in the shower. I told the front desk about the spa being cold (like they didn't know..duh!) and they said they would take care of it. never happened the next 2 days. The swim up bar was closed the whole time, even though they said it would open the next day everyday. I think they
have been trained to tell you it will be taken care of and there is no intention to do so.
That evening when we were in the lobby there were 4 girls who came down with their swimsuits on and they were at the lobby bar getting their own cocktails to carry outside to the spa. They were a day early from the rest of the kids on spring break and all excited to get out to the spa. I didn't want to burst their bubble and tell them the spa was cold , figured they'd find out soon enough. As I walked to my room a short while later they were not at the spa..surprise??? Yet, the front desk was told about the spa earlier in the day and nothing was done.
The room was nice, but the balcony was too small to cram a chair out on. Many times you could only get lukewarm water out of the shower. I suggest requesting the top floor (4th), because the noise carries from the floor above. I could hear the people in the room above come in, open their dresser drawers, hear the closet door slide, shoes on the floor.
Upon check-out we mentioned that we were dissappointed about the pool being cold, the spa barely lukewarm and the swim up bar closed and all they could say was they would let the right person know.
All I wanted was to relax by the pool and read a book and take occasional dips in the pool and spa...have a drink or two at the swim up bar. All was unavailable.
A resort like this should have had their resort facilities up and running and they did not. I would suggest if you stay here and have any difficulties to stay on top of it or you will only get lip service!

  • Liked — room
  • Disliked — pool/spa facilities too cold to use
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tucsonoceanlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (204)
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English first
Stamford, CT
1 review
Reviewed 15 October 2007

Had a great 2 night stay at The Penasco del Sol. We found the service was excellent, and well organized. No sign of other mentions of room delays. They probably arrived at nine AM and expected their room to be turned (the same people who check out as late as possible!). Even if you were early, the setting is great to hit the bar then the pool to relax a bit. Parking was no problem at all either. I guess the property was recently renovated and it showed; flat screen TV's, new elevators and room furnishings. What we liked the best was the location, a quick cab ride to all the fun night spots and restaurants and a walk to breakfast spots (Max's) and amenity retail. We would not wanted to be stuck out in a sterile resort. This is the place if you want a balance of the mexican experience and great hotel accomodations and service. Never having been to Pensco before i did not know what to expect. This town will be a Cancun in 5 years...

  • Liked — accomodations and balance of culture/service
  • Disliked — bar pool was not open while we were there
  • Stayed October 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank lumberyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Penasco Del Sol Hotel

Property: Penasco Del Sol Hotel
Address: Paseo Las Glorias No 1, Puerto Penasco 83550, Mexico
Region: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Penasco
#2 Best Value Hotel in Puerto Penasco
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Penasco Del Sol Hotel 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
Escape to the Hotel Peñasco Del Sol a lush, tropical playground surrounded by gorgeous beaches and spectacular ocean vistas. Located in sun-splashed Puerto Peñasco (Rocky Point), Mexico, we're the only beachfront hotel within walking distance of downtown attractions, restaurants, and nightlife. Select from 203 guest rooms and suites each spacious, handsomely furnished, and blessed with sweeping beach views and delightful amenities. Discover for yourself why we're the preferred choice of Sonora Mexico hotels. A new definition of paradise awaits you at our luxurious Rocky Point Mexico hotel resort, which combines warm hospitality with a landmark setting: * Located in Puerto Peñasco (Rocky Point), Mexico. * Within walking distance of downtown attractions and businesses. * Surrounded by unique shopping, dining, and nightlife. * Just 60 miles southwest of the United States-Mexico border. * 3.5 hours from Tucson and Phoenix, Arizona. ... more   less 
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Also Known As:
Sol Hotel Puerto Peñasco
Sol Hotel Penasco Del
Penasco Del Sol Hotel Puerto Penasco, Mexico - Sonora
Sol Hotel Puerto Penasco
Plaza Las Glorias
Puerto Peñasco Sol Hotel

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