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“They are filthy and steal money”

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Best Western Laos Mar Hotel & Suites
Ranked #11 of 20 Hotels in Puerto Penasco
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“They are filthy and steal money”
Reviewed 22 July 2013

Bad service horrible dont go. Expensive pool is dirty no change of towels beds were dirty. They have false advertisement they don't give you everything they say. It was just horrible and they do not offer friendly service. Very rude

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Cupcakee17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Tucson, Arizona
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 May 2013

When our family, visited the hotel--we we're given an upgrade/suite. The architecture/interior design, was beautiful! It was a little cramped, but the balcony made up for it--being quite, spacious. The pool's floor, is exquisitely made of tiny mosaic (smooth) tiles! There is a good restaurant--attached to Laos Mar. Very convenient for breakfast! The only draw back, is one must drive, a short distance, (a few minutes) to the beach. Overall we had a great time!

Room Tip: An upgrade/suite is worthwhile--make sure to get ocean-view.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindalp5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2013

My family has spent well over 200 nights in this fine hotel. We always feet safe, and have always been treated super good. Always super clean.This is a wonderful place. Walk to the Bonita for Super Natchos during happy hour. The beach is perfect for small children. Just a great place.

Room Tip: facing the pool.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thankyouveterans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 March 2013

They let a drunk man into our room, when it was the front desk person/ security that let him in and actually walked him up to the room, he took a shower and left his dirty boxers in the bathroom layed in one of the beds and covered himself with one of our blankets we saw him sleeping in there, the security man couldnt even wake him up and he was the one that let him and that is all that i am going to say im really tired of explaining myself Do not stay at this hotel really bad customer service, you do not want to see a drunk man in your room!!!!WORST HOTEL EVER!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 987122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Puerto Penasco hotels

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 February 2013 via mobile

Stay away from Laos Mar they have very bad customer service and there rooms don't lock properly. The balcony door didn't have a lock we asked them for another room but they said they would just fix the door that never happened. We went down to use the Jacuzzi that evening and the Jacuzzi wasn't working we asked them for towels for the pool and they said they couldn't give us any because a lot of customers wouldn't turn them back in. The receptionist who happened to be a male was very rude and confrontational when we told him we wanted to speak with a manager he got angry we got a bit upset with the whole situation he threatened to kick us out and call the cops just because we were complaining about our whole stay there.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank blancacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2013 via mobile

It was a good hotel, internet was exelent and they had clean rooms nice vew and frendly workers, we stay the hole week here ant we injoy the time in the hotel like the decorations is not far from downtowwn easy to get to and i like the front desk i realy injoy making busnniss in the

Stayed December 2012, travelled with friends
Helpful?
1 Thank Rafael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Laos Mar Hotel & Suites

Property: Best Western Laos Mar Hotel & Suites
Address: Paseo Balboa 90, Puerto Penasco 83550, Mexico
Region: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #11 of 20 Hotels in Puerto Penasco
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Laos Mar Hotel & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Discover one of the favorite hotels in Rocky Point, BEST WESTERN Laos Mar Hotel & Suites. It is a great place to stay when looking to take family, business or recreation vacations on the beach. We are not that far from all the attractions and activities you can make, such as fishing, walks on the beach, watch the sunsets on the boat tours, visits on the aquarium and one of the most beautiful nature places on earth, El Pinacate. Also with in no more of 5 minutes you can be on the old port, where you can go shopping, eating while watching the sunset and having fun. Our attentive bilingual staff takes pride in providing personalized service. We are no more than 1 block from the ocean. No elevator, bell boy 24 hrs. ... more   less 
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Also Known As:
Hotel Laos Mar
Laos Mar Puerto Peñasco
Laos Mar Hotel & Suites
Best Western Laos Mar Hotel & Suites Puerto Penasco, Mexico - Sonora

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