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“Holy Week Trip”

Review of The Grand Mayan

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Very good
4 reviews
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Overview
Private Room, 1 Bathroom, Sleeps 4
Puerto Penasco, Northern Mexico

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
arturonfa...
Level 5 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Holy Week Trip”
Reviewed 17 May 2017 for a stay in April 2017
1
person found this review helpful

This trip was during our Spring Break which also fell on Holy Week. We will avoid future trips here during this time as it is a busy time. We truly enjoy our stays here because of the very helpful support staff working in housekeeping, bellboys, shuttles, etc. Love all of the marble throughout.

Pros: Daily and hourly activities
Clean, quiet and private beach
Daily housekeeping
Cons: 20 minutes from town
Wi-Fi not included and not reliable

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S
Germantown, Wisconsin
Level 5 Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Property Photos are Misleading”
Reviewed 3 May 2017 for a stay in April 2017
2
people found this review helpful

We were disappointed when we arrived at the Grand Mayan. We are recent owners (Purchased in Nuevo Vallarta) and wanted to visit another Grand Mayan property. Their corporate website shows a fully completed property which isn't the case. There is a large concrete structure that is not finished. We were told that they intend for this to be a Grand Luxe property. Based on looking at the concrete structure, it was started a number of years ago and never finished. We were also VERY disappointed at how remote this property is from any sort of town. The property is located out in the middle of no where. The drive in off the main highway isn't fully developed. I would not recommend that you arrive after dark as it would be very difficult to see where the heck you are going.

The staff was very friendly, pools were great and the 3 restaurants had very good food. We also enjoyed the beach (lots of shells) and watching the tide go in and out. We took advantage of purchasing Grand Mayan dining coupons ($243 for 6 coupons for breakfasts and 6 coupons for lunch/dinner). The front desk didn't offer this to us, but fortunately we overheard the concierge explaining the coupons to another guest.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dennis P
Fountain Hills, Arizona
Level 5 Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Best Beach anywhere and great staff”
Reviewed 30 December 2015 for a stay in October 2015
2
people found this review helpful

Grand Mayan was great as always and the staff at the pool and lazy river were fantastic. Fun place to go. The beach is best here of all the Grand Mayans. The resort is a ways out of Rocky Point but since we drove down from Scottsdale it wasn't a big deal.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Lazy river staff
Liked least: The restaurant needs to be stepped up fro the prices they charge.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Funtimes3...
Mesa, Arizona
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awesome relaxing week with our Mayan family”
Reviewed 18 October 2015 for a stay in October 2015

The staff and managers are outstanding. Want to acknowledge Carlos S. at the Bakal who is an outstanding server and goes out of his way for the guests at the property. The new Grand Mayan addition is wonderful .

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Lazy River and the activity staff that ran it
Liked least: hot tubs were not warm
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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