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Reviews (5,338)
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Reviewed 13 April 2013

Our experience with the hotel wasn't quite as good as others have written recently on trip advisor. We had a nice vacation but the resort falls short of 5 stars.

To start off, there are a lot of good things: the food was delicious, individual staff members provided excellent service (e.g. Cynthia, Ernesto, Luciano, Paco Etc), great pools and beach (always could find a lawn chair), nicely appointed room, nice and quiet at night (was good for us), great kids club etc.

However there were a number of things that disappointed us -considering the resort is suppose to be 5 stars. These are some examples. We realize, each example on their own isn't a big deal, but everything combined became disappointing.

1. Arrival.
There are people representing the hotel at the airport after you collect your bags. They are trying to sell you timeshares. They had our names on their list and we were told they were there to take us to the hotel. We told them we were looking for our Sunquest rep. for our transfer. They made us nervous by telling us that they were in fact our transfer and once we left the airport we couldn't get back in. We kept walking and found the sunquest rep. right outside (obviously they knew the travel companies wait there). People from the hotel you are staying at should be trying to help you - not lie to you!!!

2. More selling.
There are many staff in the lobby. They are all very friendly. However, on a couple of occasions, some were being friendly only to follow up with a sales pitch. We quickly became weary because we never knew who was talking to us to be friendly or who was trying to sell us something (e.g. Timeshare). This is unfortunate.

3. Water
It is very nice that the hotel stocks a minibar in your room with water, beer and pop. We kept drinking the water and had to keep calling to get more. Eventually we asked to buy a case so we wouldn't have to keep calling for more. They nicely said that wouldn't be necessary and we agreed that more water would be delivered every morning at 9am. They never followed through with this.

4. Itinerary
Each evening a printed copy of the next day's activities arrives in your room. We received the itinerary on the first 3 nights, on the the 4th night we received it in Spanish, and we didn't receive it at all on nights 5-7.

So overall, the resort is nice, but it was small details we felt were lacking from a hotel that claims to be 5 stars.


  • Stayed: April 2013
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1  Thank Emmabemma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2013

Last month my wife and I traveled to Mexico for a 14 day holiday. Our travel Agent recommended Dreams Villamagna at Nuevo Puerto Vallarta.. As we are both in our 80’s, we took the Agent’s suggestion with the all inclusive “elite” package, for which we were well satisfied. As my wife has MS, with walking problems, the services offered were a real bonus. Each day breakfast was served elegantly on our patio, when requested, and sometimes also lunch after we had been swimming. The many services offered in choices for meals at the several restaurants made dining a real adventure. Without doubt, our favorite for dinner was “Portofino, with excellent Italian food and service – from Reception, to “Pedro” the Head Waiter , and our special Table Waiters “Luis” and “Raul” – unsurpassed in any fine restaurant.
The Housekeeping service was clean and efficient each day. I must mention the excellent, caring service given by the entire Concierge staff, and in particular the Head Concierge Manager “Horatio”.
Hopefully, we will see them all again , if we have a chance to return. W.James and Mrs Doreen Doyle

  • Stayed: March 2013, travelled as a couple
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5  Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2013

Justed returned from a girl's trip April 6 to 10. What a beautiful resort. Wonderful views, great food from both buffet and alacarte( Portifino was our favorite), awesome drinks made how you like and absolutely the best service I have ever received at an all inclusive. Cudos to Ricardo, Mitch, Avi, Christian and Johnny.

The beach was great with fun ocean waves. Boogie boards available to check out. Lots of vendors but all were respectful to No Thankyou. You can walk for miles. BEAUTIFUL.

The resort was spotless. At the end of the day the pool restroom was clean as the morning. Never cups or trash laying around.

The rooms were spacious with great balcony and tub. Lay out of bathroom awkward for girls weekend but worked out fine. Fridge was always warm as I have experienced in all Mexican resorts. Fridge was replenished daily and more by request. No requests took more than 15 minutes. I can not rave enough about the service.

Really the only negative was the lack of evening activites. The roof top bar was a great place to relax at night, but very quiet. We were told the the night time activities and music were limited by the condominium complex attatched. It did not ruin anything. Ifyou want some more night life, Puerto Vallarta is a quick cab ride away.

We took a bike tour wuth Mitch, which was enjoyable and leisurely. He took us to the dolphin encounters and had great opportunities to meet the animals.

I will be back with my family. One of my favorite all inclusive resorts in Mexico.

  • Stayed: April 2013
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3  Thank PTmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013

I spend four days with my family at Dreams Villamagna extraordinary hotel, the quality of food, drinks, rooms and especially timely attention of all staff is to admire, from the entrance you get CINTHIA AIZMAN AND BONI ROJAS with a kindness and attention that make you feel comfortable, also in restaurants and service availability of the captains JUAN ENRIQUE and LUCIANO GUERRERO. Congratulations to all hotel employees will continue to cultivate that harmony and attention to detail that makes it own characteristic.

  • Stayed: April 2013, travelled with family
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1  Thank 874pedros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013

We spent five days in Dreams Villamagna for our first wedding anniversary. This is a great place for disconnecting from your everyday routines and be treated to good food and drinks, beautiful ocean, amazing weather, and some of the best service that you can expect.
Clean rooms and great views of the ocean.

Room Tip: Pay the extra and get an ocean view. It is worthy.
  • Stayed: March 2013, travelled as a couple
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1  Thank Pelolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DreamsVM, DreamsVM, Quality Control Managment at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 14 April 2013

Dear Guest,
Thank you very much for choosing this hotel for your first wedding anniversary. We are pleased to hear that spent a great holiday. We hope you can keep being part of this dream. We will be more than glad to have you back.
Thank you for choosing Dreams Villamagna Hotel.
Best regards,
Ivette Chávez
DreamsVM, Quality Control Managment

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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