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“Great place to stay”

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Occidental Nuevo Vallarta
Ranked #12 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Saint Louis, Missouri
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay”
Reviewed 21 July 2014

My wife and I spent 7 days (July 9-15, 2014) at the Occidental Grand for our anniversary. This was our 3rd all-inclusive resort but our 1st time in staying in Puerto Vallarta. First of all the property is beautiful and the location is fantastic. One issue we had was that there are no balconies unless you have a suite. But on the 1st floor there are rooms with patios, so I emailed requesting a patio and as luck would have it the manager I spoke to was passing by as we were checking in and got us in a patio room near the pool. They were undergoing some renovations to some of the rooms as well as the exterior by the pools, but they kept the noise to a minimum. The staff was awesome and any request/issue or question was quickly handled. Special kudos to our favorite waiter Daniel Ramirez! Very attentive and funny, and remembered our drink orders and kept an eye out for when we were getting low.
The Food was good at the buffet as well as the Italian and Mexican specialty restaurants. Seasoning is not an issue. Also ask for the Mexican/Spanish coffee after dinner at Los Olivos! I read reports about overly pushy timeshare people, but there was no real pressure. We declined and were asked in passing 1 other time about it but it was no issue. After staying at some of the larger resorts I would definitely recommend this resort to friends.

A few tips:
Pay attention to the dining and bar schedules. There are places to eat/drink all day til about 1:30 am, but in order to set up for the next meal the places kind of rotate serving.

The sand is HOT! Mid-day its like 90+ and the sand almost burned my feet the 1st day we got there so flip flops are a must til you get to the water.

Some other reviews complained about the reservation process as far as the specialty restaurants but I was simple and we got in the nights we wanted no problem. There were open tables and fast service both times we went.

If it's your 1st trip to Puerto Vallarta but you've been to other caribbean places be warned: The water is CLOUDY not clear, and the sand is dark, not white. But it is very warm and still good for swimming.

I gets pretty quiet in the evening at the hotel. All the bars and clubs (Mandala, Senior Frogs etc...) are in Puerto Vallarta like 30 mins away by cab. But they do a different show at the hotel every night at 9.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Mello314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (930)
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TULSA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

The rooms were awesome as well as the food. The service was excellent and especially from Daniel Ramirez. He was a very friendly person who works very hard in hot conditions. And my god people tip for your great service. Without tips the workers would not be able to survive on their pay alone. I have gone to all inclusives 20 times. You get to know how it is and if you appreciate what they do for you, tip them......
The hotel is doing a reno on the grounds which is the only thing I can see that needed to be done.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank EATRY36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHANNEL MANAGER O, Manager at Occidental Nuevo Vallarta, responded to this review, 24 July 2014
Dear Eatry 36

On behalf of all the staff, I would like to thank you for your review and your positive comments about our staff. Is pleasant to know that you enjoyed your stay with us.
We look forward to welcome you again to experience and enjoy the exclusive benefits that will have for you.

Kindest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

Spent a week here in late June with my girlfriend. I honestly could not have asked for a more perfect week. The weather was iffy at times, but for the most part the rain stayed in the mountains and away from the beach. As for the resort itself, we couldn't have asked for a better experience.

The desk staff was very accomodating, and very quick to respond to requests. As for the Bar Olas staff, they were on a whole different level of accomodating. All day we'd be sitting at either the pool or the beach, and before we could even finish one drink we'd have someone coming around for us to order another. Special shout out to server Daniel Ramirez. Daniel would always have a huge smile on his face and seeing him every morning was a great start to the day.

In short: This place is paradise. Any negative reviews about this resort are from people who can't sit back, relax, and appreciate the little things.

Also: If traveling through Apple Vacations, do some of the excursions. They were a blast.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHANNEL MANAGER O, Manager at Occidental Nuevo Vallarta, responded to this review, 24 July 2014
Dear Mr. BILL M

We appreciate your wonderful comments about our service & staff.
We constantly are training our staff and improving our facilities to offer you a high service and meet all our guest expectations; was really pleasant to read that we was achieved.
Looking forward to have you back with us soon, if you have any requests or questions before your next stay please don't hesitate to get in touch with us.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland Mills, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

Royal club/ First club the way to go. Ask for first club rooms adult pool side 4th floor & up.
Stayed in room 410/with balcony, not all rooms have a balcony. The resort is small & kept really clean. The girls at Royal club check in Yazmin ,Lulu & Ofelia are great. They are so friendly & helpful. The Royal Club restaurant staff Ricardo, Julian, Rigoberto, & Wilson were outstanding.
Also want to thank managers (first club) Isreal & (royal club) Laura. for all there help with anything we needed..Night time shows at 9 Pm were good & lots of fun.Overall a great place to vacation, would definetly go back

Room Tip: Adult pool side (first Club) rooms 4th floor up nice view ocean & grounds
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank smokey2513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OccidentalVC, Community Manager at Occidental Nuevo Vallarta, responded to this review, 23 July 2014
Hello smokey2513,

We are glad to read about your wonderful stay in Grand Nuevo Vallarta. It's out goal to provide our members with unforgettable vacation experiences.

Thanks a lot for your feedback, which encourages us to work harder to provide you the service you deserve.

Best regards,

Ignaura Tejeda Solimán
Community Manager for Occidental Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, California
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 July 2014

We are a family of three. We had just came back on July 14, 2014, after having 5 great days at this wonderful resort, and here is our thought about this resort.
Personally, we feel this resort has shown a great effort to provide best services for its customers. There are some on-going improvements to add more beauties to the facility. The resort is relatively small, so everything is within walking distance. The room is small, but it is beautiful. There is a convenient beachfront right there where La Hacienda, a Mexican Restaurant, Los Olivos, a beautiful Italian restaurant, and Le Buffet, a general buffet located.
But our most impression is the service. We found happy faces of ALL employees everywhere in this resort. People are happy to work here and eventually, they light up our vacation.
We are very pleased with their care. From the sincere from Ms. Michelle at the Concierge, to Le Buffet Restaurant manager, Mr.Edgar, and other waiters such as Erik and Luis. We really appreciate the effort of the employees of this great resort!!!
Thank you, thank you, and thank you.
(P.S.: We even had a great time to learn more Spanish with the employees!)

Room Tip: Ask to choose the rooms that are close to the beach.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank hnguyen062001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2014

The hotel was not what I expected for an all-inclusive in Nuevo Vallarta. The rooms were very outdated and the bathrooms did not seem very clean. No bathtub, very small. The “all inclusive” concept does not apply for this hotel, the minibar is a joke, and they gave us bottle of water and some sodas, no food to the rooms or room service. The restaurants are not open all day. If you miss their schedule you cannot get food and forget about to get any type of food, you get what they want when they wanted. The staff is very rude, if you ask them for something they are not willing to go the extra mile for you or at least give any basic customer service. They always reply that the hotel does not work like that and they have their rules (rules that change constantly). If you are enjoying the pool, forget about eating because no restaurant is able to serve you if you a little wet, you have to be completely dried to be able to get food from them, absurd concept for an all-inclusive and if you have kids. The dinner restaurants were you have to book in advance, by the cutoff time of 2pm (if you feel like having dinner there after 3pm, sorry you cannot book it) do not accept kids after 5pm… so good luck having dinner there if you travel with kids. The pool that includes kids is very small, not good for summer when the hotel is full. You do not get an umbrella or any shadow. The hotel has very serious safety issues, while I was there one elevator light broke, the extinguishers are missing from the floors, you feel not safe overall. The hotel also tries to sale you the time shares like crazy, the sales people is very pushy, this is the first time I experienced such a bad service in a hotel in Nuevo Vallarta.
Yes, please remove this hotel from your options this hotel is horrible, the service is horrendous and it is not an “all-inclusive “concept because they are constantly limiting you in everything, there are signs on the tables to want you not to take a lot of food, also there are times during the day/night that you do not have service to food or drinks, no room service, if you want good alcohol drinks you have to demand the brand alcohol, because if not you get a generic alcohol. The only good part was the food in the main buffet restaurant, other than the chef, the hotel is not worth it.

Room Tip: Do not book a room close to elevators or the lobby very noise, as the bar is just under those
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Carmen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

best trip I have ever been on felt welcome at home more like it your maids were awesome decorated and cleaned are room very well :) food was incredible and the drinks were even better my favorite waiter by far was Daniel he was there for breakfast and all through out the day if I could have taken him home in my suitcase I would have ! he was so well mannered and so fast with his service always knew what we needed! just cant say enough good things about him :) Carlos was also amazing always had a smile and always fast service loved him to bits . Fernando was again just amazing at looking after us all your waiters in general were awesome! then the security they had there hands full with us but were also amazing always felt safe , thank you for an amazing experience and I will be back with my whole family for sure :)

Room Tip: we had a third floor balcony room loved it could look out to the pools and find everyone before I ev...
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank 885daniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Occidental Nuevo Vallarta

Property: Occidental Nuevo Vallarta
Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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