I was very nervous when booking this hotel because it was our first time in Mexico and first time at an all inclusive resort. I was not dissapointed to say the least. First and foremost the customer service at this hotel is OUTSTANDING! From the moment we checked in to 5 minutes before we checked out we were treated great! We found everything to workout great for us.. the resturants were good and waiters and waitresses were outstanding. If you have been to a larger resort I am sure this one may seem small and limited but we had everything we needed. The free wifi in the lobby was a little hard to pick up sometimes but was great and worked out well for us. Fernando and Daniel were amazing and made sure my drinks were never empty! Erik was a wonderful server and by the second day new us by name! The walls are a little thin but that can be anywhere and there is renovation going on throughout the resort but for the amount we paid for our stay it was no bother and it is only to improve the resort! The room we were in was clean and the fridge was stocked daily! There was a bit of a mildew smell which I should have mentioned but I had brought a candal so it wasn't unbareable. All in all I would stay here again for the price I paid. The hospitality is 5 star! PS. The humidity is pretty high but that has nothing the do with the resort lol!
- Official Description (provided by the hotel):
- The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more less
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- Also Known As:
- Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
- Occidental Allegro Hotel Nuevo Vallarta
- Nuevo Vallarta Occidental Allegro Hotel