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“Vacation in Paradise”

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Hard Rock Hotel Vallarta
Ranked #6 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
A TripAdvisor Member
“Vacation in Paradise”
Reviewed 11 November 2013

from Check In to Chek Out the staff and facility met and surpassed any expectation I had for my stay. the entire staff was welcoming and the food/ drinks perfect.
All aspects of cleanliness and availability of my room as well as the entire property were excellent

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 20 November 2013
Thank you for your nice comments about our staff, we are here to make of your visit a true rockstar vacation!
Come back soon again and hang with the band!
TAKE TIME TO BE KIND
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4,345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (858)
Date | Rating
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English first
San Diego
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013

I had a truly wonderful vacation at the Hard Rock Vallarta. Value for the money was great. The drinks were however strong you wanted them, the food throughout was delicious, especially the Italian and Japanese restaurants, the rooms are HUGE, very clean and comfortable, with an enormous jacuzzi tub, it has a beautiful beach and pool, and a very nice theater. But the best thing about this hotel is the staff. They are extraordinary! Every single one was friendly, attentive and most importantly, always had a smile on their face and a terrific attitude. I was amazed on a daily basis at how wonderful they all were. I would come back for that reason alone.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 20 November 2013
Hello Mark N, thank you for your great comments on our staff, they work hard and always with a smile to make every vacation a rock n´ roll memory to all our valued guests. Certainly our staff is the heart and soul of our resort and they are the ones that make of your vacation a true rock n roll fantasy, we will share your comments with them, we know they will love to hear they rocked your world! Thanks again and we look forward to welcome you again soon. Hang with the band!
SAVE THE PLANET
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Alma, Colorado, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

Very nice Hotel and Staff. Internet was terrible, so if that is important to you, don't stay there. Staff was very friendly. Food overall was quite good, and surprisingly the Buffet was some of the best food.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 20 November 2013
Hi Mark C, thank you for your comments. We are passing them to our IT team to ensure every rock star have Wi-Fi at all times for that urgent status change. We are happy you enjoyed the food at our different venues. We hope you come back again soon.
Strum that air guitar!
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Park City, Utah
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2013

Spent 7 days at the resort with a large group in Nov 2013.

Nicest pool area I've ever seen! LOTS of lounge chairs, never had a problem finding chairs, even with friends. The swim up bar is great, fast service, cocktail waitresses are amazing too, shout out to Jeni and Rosy who kept the drinks coming all day! Waterslide was fun, even for grown-ups.

The rooms were modern and clean, a little dated but nicely remodeled. Not a lot of space to unpack your clothes, only 3 little drawers. Very comfy beds, and turn down service is nice. The AC works great, great views of the pool and ocean from the 5th floor. Fridge drinks and liquor dispensers were great, but awkward to use. Shower was big enough for two;) Housekeeping was inconsistent about bringing toiletries daily, sometimes no soap, sometimes no shampoo, not enough water, etc. A couple days we were woken up by the grounds keeper's lawnmowers and weedwackers.

Never had a problem finding food. Ipanema (brazillian) was the favorite, Zen was also very good and we had a great waiter Pablo. Caio was very slow for a big group at dinner, but food was good when it came.

We couldn't connect to the WiFi from the room, but it worked in the public areas.

Planning on coming back again sometime, and recommend it to anyone.

Room Tip: Get a room above the lobby, they are close to both elevators and have the best views.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 20 November 2013
Hello Ben R, thank you for your awesome review, we are thrilled to hear that you had a blast and loved your room amenities and the food at our various restaurants; we are passing your feedback to our IT team to ensure the Wi-Fi is available from every room. Thanks again for recommending us and we look forward to welcome you back and give you the royal treatment.
ALL IS ONE
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Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 November 2013 via mobile

Very good 5 stars, right on the beach. Comfortable rooms with jacuzzi included (which are hardly used). Several pools and a wide beach. Very good service and entertainments. Employees always helpful. As per food and restaurants: very good buffets. Good gym.

Stayed November 2013, travelled with friends
Helpful?
1 Thank Jfduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 20 November 2013
Hi Jfduke, thank you for sharing your experience with us. It is encouraging to hear that you enjoyed the culinary experience at our various restaurants and felt the great service from our staff.
SAVE THE PLANET
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drgmobile
Level 5 Contributor
75 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 9 November 2013 via mobile

This hotel would have had a glowing recommendation but it was downgraded by a fall down on food service. The property itself is beautiful, the rooms spacious and the staff generally exceptional. But there were problems with food service and quality. Information in the hotel directory on food service was completely incorrect. Room service is not 24 hours (as is stated), I was given incorrect information by staff about the real room service hours, nor given information about alternatives that I later found out were available. Also there are gaps in the day when food is not available anywhere in the hotel. While the mini bar is completely stocked with complimentary alcohol, there are no food products at all.

Stayed November 2013, travelled with friends
Helpful?
Thank drgmobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 20 November 2013
Hello drgmobile, Thank you for sharing your thoughts with us. We are happy to hear that you found our service and facilities to be great, however we want to clarify that we do offer our 24-hour room service menu; there are some cases that when large groups come for an event/convention in their contract they request some restriction according to their needs. Otherwise all of our rockers have the always convenient 24 hour room service as part of their all- inclusive vacation. Whether you're craving breakfast, lunch, a romantic dinner or a late night bite, our 24-hour room service offers an extensive menu of gastronomic goodies and beverages to please your palate. As part of our all-inclusive Vallarta resort program, guests can indulge in delicious cuisine and beverage selections whenever, wherever. Our dedicated staff ensures that all your meals, no matter what time of day, are delivered quickly and beautifully presented.
We hope we can welcome you again in the future to make of your next visit a true rock star experience!
ALL IS ONE
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Dallas, TX
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 November 2013

We were part of a large group arriving in October 26th. Check-in was quick, and our luggage also quickly arrived in our room. The room on the 6th floor looked out over top of the palm trees around the pool toward the ocean. The room was nicely appointed beds comfy - all you'd expect. A nice surprise (one of those little things) was the shower. We travel quite a bit and really hate underpowered showers that are sometimes little more than mist. This shower had great volume and lots of hot water. It's also a nicely sized step-in shower so you don't feel cramped.

The pool wait staff was also superb. The bartenders really "worked" the guests and the waiters were always there with a fresh drink. It was impossible not to have a good time.

Really enjoyed the spa. Had a massage, manicure, and pedicure. If you have a manicure or pedicure, the view from your chair is wonderful looking out over the beach and ocean.

The housekeeping was letter perfect, and when ever I called the front desk about anything they treated me like I was a real VIP (I was just a regular guest). One evening, I was resting when it was time for the turndown service, and the front desk called me to be sure I was ok not having the service...like I said sometimes it's the little things.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobLDallas_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, 21 November 2013
Hello BobLDallas_TX, thank you for sharing your awesome experience with us. We love to hear that you had a terrific time and the little details and the great service from our staff rocked your world! We hope you visit us again very soon to roll out the red carpet and spoil you rotten!
TAKE TIME TO BE KIND
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Vallarta

Property: Hard Rock Hotel Vallarta
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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