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Reviewed 11 November 2013

from Check In to Chek Out the staff and facility met and surpassed any expectation I had for my stay. the entire staff was welcoming and the food/ drinks perfect.
All aspects of cleanliness and availability of my room as well as the entire property were excellent

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank GoPlaces271988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Thank you for your nice comments about our staff, we are here to make of your visit a true rockstar vacation!
Come back soon again and hang with the band!
TAKE TIME TO BE KIND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

I had a truly wonderful vacation at the Hard Rock Vallarta. Value for the money was great. The drinks were however strong you wanted them, the food throughout was delicious, especially the Italian and Japanese restaurants, the rooms are HUGE, very clean and comfortable, with an enormous jacuzzi tub, it has a beautiful beach and pool, and a very nice theater. But the best thing about this hotel is the staff. They are extraordinary! Every single one was friendly, attentive and most importantly, always had a smile on their face and a terrific attitude. I was amazed on a daily basis at how wonderful they all were. I would come back for that reason alone.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Hello Mark N, thank you for your great comments on our staff, they work hard and always with a smile to make every vacation a rock n´ roll memory to all our valued guests. Certainly our staff is the heart and soul of our resort and they are the ones that make of your vacation a true rock n roll fantasy, we will share your comments with them, we know they will love to hear they rocked your world! Thanks again and we look forward to welcome you again soon. Hang with the band!
SAVE THE PLANET

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

Very nice Hotel and Staff. Internet was terrible, so if that is important to you, don't stay there. Staff was very friendly. Food overall was quite good, and surprisingly the Buffet was some of the best food.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Hi Mark C, thank you for your comments. We are passing them to our IT team to ensure every rock star have Wi-Fi at all times for that urgent status change. We are happy you enjoyed the food at our different venues. We hope you come back again soon.
Strum that air guitar!

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Reviewed 10 November 2013

Spent 7 days at the resort with a large group in Nov 2013.

Nicest pool area I've ever seen! LOTS of lounge chairs, never had a problem finding chairs, even with friends. The swim up bar is great, fast service, cocktail waitresses are amazing too, shout out to Jeni and Rosy who kept the drinks coming all day! Waterslide was fun, even for grown-ups.

The rooms were modern and clean, a little dated but nicely remodeled. Not a lot of space to unpack your clothes, only 3 little drawers. Very comfy beds, and turn down service is nice. The AC works great, great views of the pool and ocean from the 5th floor. Fridge drinks and liquor dispensers were great, but awkward to use. Shower was big enough for two;) Housekeeping was inconsistent about bringing toiletries daily, sometimes no soap, sometimes no shampoo, not enough water, etc. A couple days we were woken up by the grounds keeper's lawnmowers and weedwackers.

Never had a problem finding food. Ipanema (brazillian) was the favorite, Zen was also very good and we had a great waiter Pablo. Caio was very slow for a big group at dinner, but food was good when it came.

We couldn't connect to the WiFi from the room, but it worked in the public areas.

Planning on coming back again sometime, and recommend it to anyone.

Room Tip: Get a room above the lobby, they are close to both elevators and have the best views.
  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Hello Ben R, thank you for your awesome review, we are thrilled to hear that you had a blast and loved your room amenities and the food at our various restaurants; we are passing your feedback to our IT team to ensure the Wi-Fi is available from every room. Thanks again for recommending us and we look forward to welcome you back and give you the royal treatment.
ALL IS ONE

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Reviewed 10 November 2013

Very good 5 stars, right on the beach. Comfortable rooms with jacuzzi included (which are hardly used). Several pools and a wide beach. Very good service and entertainments. Employees always helpful. As per food and restaurants: very good buffets. Good gym.

Stayed: November 2013, travelled with friends
1  Thank Jfduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Hi Jfduke, thank you for sharing your experience with us. It is encouraging to hear that you enjoyed the culinary experience at our various restaurants and felt the great service from our staff.
SAVE THE PLANET

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