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Reviewed 17 November 2013

Great all-inclusive hotel right on the beach. Staff works very hard to make it an enjoyable stay, Food is great - all drinks included in price. Great entertainment line-up. Easy access to the airport.

Date of stay: November 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Eric Olav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Greetings Eric Olav H, thank you for the short and sweet review we are glad you had a great rock n roll vacation with us!
Keep on rocking!
LOVE ALL SERVE ALL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

Top shelf service and experience from start to finish. Purchased the Concierge/Romance Package and was able to go directly to the Concierge office to Check In. Early check in...Late checkout. Champagne on arrival. The food at all restaurants was excellent. Service with all staff was polite and professional. All facilities sparkling clean and well maintained. Absulutely and unequivocally recommend this Hotel. Love All Serve All!

Date of stay: November 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Eugene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Hi Eugene S, wow thank you for the awesome review! We are thrilled to hear that you loved the concierge amenities and perks; no doubt, the concierge level is the way to go to feel like a celebrity! We hope we can welcome you back soon.
ALL IS ONE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

Hotel is right on the beach with a big pool area. Staff couldn't be friendlier. The hotel makes improvements each year, so it gets better with each stay. Food is good, check out Frida, the Mexican restaurant by the beach, it has a very creative menu. The in-room jacuzzis are a bit overrated (they take a long time to fill), head to the pool instead.

Date of stay: November 2013
Trip type: Travelled with friends
1  Thank 290DavidK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Greetings from your friends at Hard Rock Hotel Vallarta! David K, thank you for your review. We are so happy to hear that you had a blast again with us and that you love to see the exciting new changes at every visit. We look forward to roll out the red carpet to welcome you and spoil you rotten!
TAKE TIME TO BE KIIND

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Reviewed 11 November 2013

The Service was outstanding!!, Our room was very nice (we honestly didn't spend much time in it). The amenities were fantastic I have already and will continue to recommend this resort to friends and family.

Date of stay: November 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

HI Jay F, thank you for the short & sweet review! It is great for us to hear that you had a terrific Time at the Hard Rock Hotel Vallarta. We can´t wait to see you again and again thanks for recommending us to friends and family! You are a true rock star!
LOVE ALL SERVE ALL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

from Check In to Chek Out the staff and facility met and surpassed any expectation I had for my stay. the entire staff was welcoming and the food/ drinks perfect.
All aspects of cleanliness and availability of my room as well as the entire property were excellent

Date of stay: November 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank GoPlaces271988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alejandro M, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this reviewResponded 20 November 2013

Thank you for your nice comments about our staff, we are here to make of your visit a true rockstar vacation!
Come back soon again and hang with the band!
TAKE TIME TO BE KIND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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