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“Best location in Mexico”

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Hard Rock Hotel Vallarta
Ranked #6 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 29 June 2010

We also stayed at this hotel in Sept. 2007, and are very happy members of the Palace Resort group. The beach and mountain views are beautiful. The beach sand was very clean and lots of shade umbrellas. The ocean was a litle rough, but clean water and we loved 85-degree pool and ocean termperatures. Not a drop of rain during our 8 day stay. Staff, as always, does their very best to assure happy guests. They still have the Argentenian restaurants, both here and in the Cancun area, and we do not recommend them. But who needs 5 restaurants anyway? I notice that dress is more and more casual, so don't feel you have to bring "dinner" clothes. Bathing suit and beach cover for breakfast also eliminates "daytime clothing". The side trips are always well run and lots of fun. We did not golf on this trip, and actually enjoyed not having to haul the clubs along. There are lovely courses nearby--pricy, but worth it. The spa was enjoyed by all of us. A lovely view onto the beach and great "shopping" on the beach at good barganining prices, without being hasselled by the vendors. I go back again and again to Palace Resorts just for the guacomole and homemade coconut ice cream. Hard to find anything better than Vallarta Palace. Nancy from Tampa, FL

  • Stayed: May 2010, travelled with family
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2  Thank yagercat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 June 2010

Spent a week here in June, and it was an overall GREAT experience. Have stayed in many Palace hotels before, and this one is as terrific as all the rest. Vallarta Palace is in a terrific location, has great staff, nice rooms, wonderful service, good food, good tours, and really nice spa services. Stay here--it's worth it!!

  • Stayed: June 2010, travelled as a couple
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Thank nxmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2010

I traveled with three other ladies for one week to the Vallarta Palace. I am a member and have also been to many of the Palace resorts over on the Cancun side. I chose Nevo Vallarta this year because we live in California and the travel was so much easier. We went down the first week in June (June 5-12) and we were worried about the weather as June is the beginning of the rainy season in PV. We need not have worried! Each day the weather was cloudy in the early morning, wth all clouds burning off by 11am or so and the temps were hot, in the upper 80s to lower 90s each day. Weather.com said we'd see "partly cloudy' conditions with at least three days of thunderstorms, but we did not. Every day was perfect for beach and poolside.

The one thing we wondered about before we left was the "French Balconies" that sounded lame (only 18 inches deep). Again, we need not have worried. The are perfectly adequate for standing outside and seeing the resort and ocean. Some of us are smokers, and we just closed the doors behind us when we did. Other than that, we kept our full-size sliding glass doors open and it was like our rooms were a large balcony! We did not feel cheated in any way. If you are a couple and want a king-sized bed only in your room, the Concierge level (couples only) have full-sized balconies. That is the only way to get a balcony to sit out on in this hotel, though many people in the company told me differently before we went there. ONE WAY to get a sitting area outside with chairs and a table is to request the first floor, garden/pool view. Those have small patios with chairs, and they look out over the pool area. Since the pool closes at 8pm, that would still allow you to get some sleep, and you actually can still see the ocean from many of those rooms, just not the same type of view you'd get up on a higher floor. That is the option I'm choosing next time I go, since the pool doesn't get busy until around 10am and it seemed like it would be nice to walk over to the pool or lovely gardens with my coffee each morning without having to go through the public areas inside the hotel.

The spa was small but very beautiful. The mani/pedi chairs are all facing a huge glass wall overlooking the ocean, and though the massage rooms are small, they are also lovely--we had manicures, pedicures, massages, seaweed wraps, and a body scrub, and without exception loved them all.

A couple of complaints: they take away your bathrobes the night BEFORE you check out which for some reason really irritated me. The service beach-side was very slow until we asked the waitress to speed it up a bit--we love cocktails! After that it got better. And most importantly, we had incentive dollars and a discount for being members, but they were not applied correctly, so our bill was wrong when we checked out and it took about an hour to get it corrected. Irritating, but it did get fixed.

One last reminder when traveling to Mexico: when you step off the plane and enter the airport going INTO Mexico, many, many people will try to convince you to use their taxi services, trip planning services, etc. Please know that Mexican airports are PRIVATE for-profit businesses on that side (with tourists coming into Mexico). Ignore tem all and continue to the waiting area where your shuttle is waiting. When you return to the airport to leave Mexico, those are public employees who do just want to help you get your bags into the right spot. Feel free to use their services for nothing more than a tip if you want.

All in all, we had a lovely time. We enjoyed the hokey nightly shows, the kareoke and the band...the daily entertainment at the pool was hilarious. You'll be well-taken care of at the Palace in Nuevo Vallarta! Oh, and DO THE ZIP-LINE! It's a terrific time.

  • Stayed: June 2010, travelled with friends
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5  Thank MexicoLadyTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2010

We had a great time at this hotel. The Public Relations and Guest Services Staff were excellent. Angie in Public Relations and her staff went out of their way to accommodate a surprise birthday party for my daughter. We just gave her the party supplies and they took care of everything- from decorations to having the whole restaurant staff come out to sing Happy Birthday for my daughter. They even made and decorated a birthday cake in the shape of a horse (with candles and the works) because my daughter loves horses. They were very friendly and accommodating. I highly recommend them.

  • Stayed: May 2010, travelled with family
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Thank adventurechallenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2010

Loved it! Just visited last week during memorial day week. My wife and I were married there and stayed over a week. Service was truly outstanding. The rooms were very nice and clean. The beach is beautiful and the staff catered to our every need.Food and drinks were plentiful. The place is awesome. Truly the best vacation we've been on in a long time.The only thing I can say bad is the workers in the spa seemed to have an attitude problem. If you are getting married there please ask for Angeles. She is the greatest. She took care of every thing we could have asked for. Love the resort and the staff is so helpful. I can't wait to return. LOVED it!!!

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Thank Megaflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2010

We stayed at the Vallarta Palace in April, along with many family members and friends, to attend my cousin's beautiful beach wedding. It was fabulous and we are already planning another trip!

We decided to upgrade to a concierge level room after reading some past reviews of the hotel. We would definitely do this again! We loved the aromatherapy, nightly chocolates, pillow menu, and included massages! We did get a room with a larger balcony (enough room for 2 chairs and a small table), and we did enjoy this - although we weren't in our room enough to make this a must have. But beware that not all concierge level rooms have the larger balcony - my sister and her husband still had a small balcony.

Overall the food was very good (favorites include the pizzas made-to-order by the pool & the beef medallion at the Italian restaurant). The service was absolutely top-notch (Angelica is the best pool-side waitress ever!). And the drinks quite tastey (I recommend margaritas made by Gil in the lobby bar - awesome!).

Loved, loved, loved it & can't wait to do it again!

  • Stayed: April 2010, travelled with family
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3  Thank occasionaltraveler74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

Vallarta Palace was a great hotel. The food was excellent, especially for an all-inclusive. The banana sushi at the Japanese restaurant was outstanding. I also really liked their sparkling wine- called Dubois Semi. The beach was really nice and they offer plenty of palapas to hang out under. Staff will come out and bring you drinks and food so you can lounge around there all day.

The rooms were nice, but you can hear the people next to you through the connecting suite doors. There is a huge jacuzzi in the room which was great for us because we used it, but if its not your thing then these rooms are probably not going to make you too happy, as they take up half of the standard size room. The nightly entertainment was good, I was surprised. However you will probably want to plan some time in town in the evenings because it might get old at the resort. The location isn't actually Puerto Vallarta, so you have to take a bus or taxi into town and its about 15 minutes or so away. If you are at this hotel, there isnt much to walk to.

The vendors on the beach can be talked down quite a bit (they start out pretty high). You can get some great souvenirs if you know how to haggle well.

Overall I thought it was lovely. I would definitely recommend it.

Stayed: April 2010, travelled as a couple
1  Thank ekctravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
Price Range: £222 - £548 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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