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Hotel Villa Varadero
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Reviews (978)
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All reviewsgreat beachfamily style hotelbreakfast was includednon localsamerican hotelauthentic mexican foodbasic hotelsnack barhot dogs and hamburgersconvenience storestandard roomrooftop poolsmall resortparadise villagebuffet stylefull kitchenmain restaurant
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90 - 95 of 978 reviews
Reviewed 14 July 2013

Our stay was supposed to be ok. we arrived at about 9 pm.On July 1, 2013. i took a quick tour towarsds the pool i thought the swimming pool was very dirty. I told the front desk how often they clean the pool and their responce was everyday in the morning. so I thought next day it would be ok to have our children enjoy the pool. our room was pale white no pictures on the walls or on the halls or anywhere in the hotel no decorations it looked as an abandoned building. the room had no solid wall to close at night we could hear the ocean which it was ok. but, how do you stop a drunk woman singing and yelling all night long. i thought the front desk was going to send security at some point. but it never happen. old tv, no remote very old furniture and headboard was painted on the wall.our next day before we went to have breakfast i went to check out the swimming pool and it was still dirty. i brought it up to the front desk attention and immediately he said the cleaning crew were on the way. so we went to have breakfast it was very packed with so many people. no one to sit you down. we had to find our table it was dirty so we had to clean it up. the food was disgusting no taste cold no flavor and it looked liked like an animal farm. employes dumping lumps of nasty food at the buffet.

after a tasteless bad experience in the restaurant we took our children to the swimming pool. for our surprise it was still dirty. no one cleaned the pool. the front desk didnt know what to say. they claimed to be a 4 star hotel. they are not near a 1 star. PEOPLE BE CAREFUL THIS IS A DUMP HOTEL AND VERY EXPENSIVE IT IS NOT WORTH YOUR MONEY. I WILL WARRANTY YOU WILL NOT BE HAPPY ON YOUR VISIT. hopefully most of you read this bad review. WE WILL NOT RETURN EVER.

Room Tip: Do not stay at this hotel it is horrible nasty place to stay.
  • Stayed: July 2013, travelled with family
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3  Thank rodsalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2013

This hotel was horrible. First the service was the worst. It is nothing like going on vacation and then having the people in the hotel treat you like garbage! We got to our hotel late at around 9 and they reception starts to tell us we are going to be charged more for the kids. we had already called in the morning and they quoted us with the kids price. He was so rude and didnt help and made us feel like we would pay more. he said he couldnt help or do anything we would have to wait. the next morning we went to front desk...again no one was available until about 1. they told us he didnt know what he was talking about that we didnt owe more money. If they cannot help or dont know anything at least the receptionist should not be rude to you. then we wanted to rent bikes. we came down exactly 4 minutes after 5 and they wouldnt rent them to us. How rude. for only 4 minutes. And at breakfast they open up 10 minutes late but we have to wait. Also, we reserved our special dinner. We were 10 minutes late and they wouldnt serve us the food. Instead they took the plates they had for us already outside back inside to the kitchen instead of letting us sit down and it. This was because the cook didnt want to stay longer and he was so rude to us about it. I cannot believe people talk to visitors this way. HOwever, the Captain for kitchen was super nice. he explained everything to us. even though we were not able to eat it was nice to hear someone treat you with respect. we stayed 3 days and there is so much more to say. POINT is do not stay here. the food was not that great. rooms looked crappy. but most of all the service was horrible.

  • Stayed: March 2013, travelled with family
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3  Thank brittany m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

Stayed in a one bedroom kitchen unit so did not do the all inclusive
Great staff. The bellman, the front desk staff ,and the maids were all exceptional.
Enjoyed the beach and the local restaurants. Nice quiet time, close to the bus for trips to PV.

Stayed: March 2013, travelled as a couple
Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2013

I came to the hotel expecting great food and an enjoyable weekend based upon a previous stay at the RIU Jalisco in Nuevo Vallarta. The service in Varadero was fine, however the food was so cheap that I wish I had gone to another hotel. Mashed potatoes, chicken legs in gravy, a salad, and a brownie. That was the menu for the first night. For lunch the second day, it was ribs in gravy, mashed potatoes, rice, salad, and jello. That night it was greasy lasagna, vegetables, and cake squares. They keep the ice cream bars locked up in a freezer and one has to practically beg and then wait for one. There was no hot water in the bathroom. It was barely warm and there was hair in the bathtub and it wasn't mine. At night they have somebody outside who can't carry a tune but singing with loud speakers blaring the music. I paid the same price to stay at the Varadero that I paid for the RIU Jalisco, but the Varadero is such shoestring operation I will never go back. There is a reason why hardly any foreign tourist in the hotel, just Mexicans. It because you get so little nothing. Not a hotel to go on vacation.

Room Tip: Do not get a room on the beach side because of the loud music.
  • Stayed: March 2013, travelled solo
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Thank jbculp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

Though we stayed only one night we were impressed with the service. A better way to meet the local folks when most of the guests are themselves Mexican.
Very nice gesture to upgrade us at their expenses when hotels.com dropped the ball on communicating with the hotel when we were delayed in arriving.
Interestingly our bellman was the most bilingual - if he wasn't a manager he should have been - very good with guests particularly dealing effectively with an obnoxious older stereotypical yank who was totally rude and condescending toward all the staff.
Only issue for us on the room was an older an unclean fridge/freezer otherwise a good first impression overall.

  • Stayed: February 2013, travelled as a couple
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Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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