We stayed from November 26-December 2. We won't ever stay at this resort again.
There is way to much upselling, timeshare pressure, etc. Even if you own. When the guys went golfing you may get free golf with your ownership but you have to pay for a caddy, and everything else if you can even get a tee time.
I called months then weeks in advance to request an ocean side room. Upon check in (of which you cannot get into your room until 5) we once again requested an ocean side room and they said they would work on it...On Saturday morning I followed up again and nothing...Then I saw that there was an equal unit open up across the hall from us and they gave it to Grand Luxe members. When I went down to the front desk to talk to them about it, they said that they had priority over us as we own at the Bliss not at the Luxe. So I asked, “when we were told that you were working on it and that there was the possibility that we could get an ocean front room ,” and proceeded to ask them, "so you lied to me" she said "YES!!" I couldn't believe it. Then we needed some sugar packets for coffee (they come in the room when you check in) and the lady told me to "go to the store." What?..... Who does that???... We went out and got help from one of the services gals in the hallway. The rooms are nice if you are into a lot of hassle and overlooking a very unsafe construction site. There is no pool at this resort so you'll have to go to the Grand Mayan or the Grand Luxe. Could be that this was our last trip to Mexico...Going to Hawaii on Jan 13th... And I can't wait!!
- Also Known As:
- The Grand Bliss Hotel Nuevo Vallarta