We are Grand Mayan owners and upon arrival, we were offered an upgrade to a Luxxe suite. We took it because the Grand Mayan was packed!! They explained to us about the "off-season" which is when schools are on break so a lot of Mexican families come to vacation. If you go during June and July, it is very, very busy. Our Grand Mayan suite usually consists of 2 bedrooms with the living area in the middle. The Grand Luxxe suite we got upgraded to was only the one bedroom and living area. Disappointing, but it was large enough for our family of 6. Another reason we took the upgrade was because we had access to the Grand Luxxe pools which were not going to be as crowded because Grand Mayan guests were not able to come to the Luxxe pools.
They immediately asked us if we we're interested in hearing their "presentation" about all the new things that are happening at this property. They offered our family a free breakfast and 10% off all charges incurred during our stay. Having been through this before, we knew it wasn't going to be a presentation but a sales pitch. But, I thought it was kind of funny that the man who signed us up to attend insisted it wasn't going to be a sales meeting. Anyway, we attended and they are planning to build up this resort a lot. A train will run from the airport to the resort, they will have a total of 4 golf courses, more Luxxe suites and villas, a waterpark, an amusement park, etc...basically, what that meant for us during our stay was that we were vacationing amongst a onslaught of construction.
In case, you choose to go to their meeting like we did, here's what they offered us: if we upgraded from the Mayan to the Luxxe after transferring our equity,etc. it would be $29,000 for 2 residence weeks in a Luxxe suite (2 bedrooms). We would get unlimited free golf (cart fees apply), 2 for 1 spa and honor our 'pay only on usage' maintenance fee plan. When we hesitated at the (Wednesday) meeting, they agreed to waive the closing costs of about $5000. When we said we needed time to think about it, they next day (Thursday) they offered to pay for our maintenance cost for the next year. Later that day, we declined. But she still called multiple times a day for the remainder of our stay but we just let it go to voicemail thanks to their caller id phone system. So, if you are truly interested in buying, don't take the first offer!
Our experience: Although we were in Tower 3 which was still under construction, we really couldn't tell when we entered the building and while in our suite. Some tapping was heard but nothing much else.
Living area is really spacious and the kitchen has basically everything you need. Full size fridge, stove, microwave, blender, toaster, coffee maker, plates, pot/pan, etc. Note that there is no oven. We didn't notice until we tried to cook the frozen pizza we bought for our kids. Bummer! There is a nice large dining table as well as stools by the counter to eat on. Large HD TV in both rooms with a lot of English-speaking options. There is no DVD player. Bring your own, with your own connection cables! Our TV got stuck a couple of times...hint: press and hold the green button on the bottom of the remote, it resets the TV. Our room did not have a jacuzzi but it had the most marvelous shower! Huge shower and the shower head was glorious! We found out later that we had a handicapped room - thus, no jacuzzi and larger shower than a normal suite. Didn't matter for us but it is something to be aware of. The bed was SO comfortable! Cannot stress that enough! The outside deck was really comfortable, lots of chairs with a dunk pool.
There were no pools near our Tower but I think when it builds up, there will be. So, we had to take the tram to the other towers to get to the pools. Be aware that there are no sidewalks so you will walk on the road for the most part but the road is only open to the trams. Their trams work pretty well, we waited 5 minutes tops most of the time.
The Luxxe pools are really nice and comfy. The water is warm, sometimes too warm because you may want a little cool dip to escape from the humidity. Lots of lounge chairs and umbrellas. One thing that was disappointing was that the chairs lined up right at the poolside were reserved for Platinum members. Understandable, sure...but apparently, there were no Platinum members at the resort because they were all vacant. Silly that all those chairs were vacant. The Luxxe pools were not crowded at all. Very comfortable amount of people. Sometimes, you had a pool to yourself.
We ventured to the Mayan Palace pools which were past the Luxxe pools. A bit more people but still comfortable. There were 2 foot pool areas, great for my younger one who didn't need her floater to enjoy that.
We also went to the Grand Mayan pools. Hugely disappointing because #1- it was super crowded. Hard to find seats, too many people in the pool. And #2 - the pools are not in the greatest of condition. They are worn and aged looking, could use some pressure washing in some areas. The wave pools are a joke and you have to walk through what looks like a bit of standing brown water to actually get into the wave pool. There is a small water play area for very young kids with some slides and watery umbrellas but that's it...the waterplay area in Acapulco was so much better. The lazy river is fun but is worn in areas - many parts of the floor are coming up.
The whole resort is located next to a river and combined with the humidity equals Mosquitos! Lots of them! When we were standing outside waiting for the tram outside of Tower 3, we got swarmed! Bug spray! My husband went golfing and said he got eaten alive by Mosquitos.
Concierge and maid staff were wonderful. Most work for little hourly money so they depend on tips. They were appreciative of anything but we tipped as we normally would - 15/20%.
There is a stack washer dryer on every floor which was handy for our family. Need to get a card from the concierge to operate but it was inexpensive and included soap.
All in all our stay at the Grand Luxxe was comfortable and relaxing. The timeshare push is the only downside but it is what it is, their bread and butter for building their resorts. So, I guess a necessary evil in their eyes.
If we had to be in the Grand Mayan though, I believe with the crowd, our vacation experience would be completely different (not in a good way!)
We went to Wal-Mart in a taxi - 160 pesos going, 180 pesos coming back. Airport taxis cost 190 in a small vehicle, 250 in a van. We also went to an outdoor, closed off shopping street (sorry, can't remember the name of it) across town for about 250 in a large van. We bargained for a small car to come back to the hotel for about 180.
At night, there were spectacular lightning, thunder and rainstorms. Cleared up by morning and was not an issue during our stay. Hope you have an enjoyable vacation as well!
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- Also Known As:
- Grand Luxxe Villas Hotel Nuevo Vallarta
- Grand Luxxe Villas And Suites