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Grand Luxxe Nuevo Vallarta
Ranked #5 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Okotoks, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Extra Fee Update”
Reviewed 19 February 2013

The fee for srevice as thjey reort calls it has been reduced from $4.00 usd for each basket of groceries delivered to the room is now $2.50 per basket.This was after less than a week of complaints. If you vist the resort and object to the fee emai, customerservice @grupovidanta.com

  • Stayed February 2013, travelled as a couple
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Helpful?
9 Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 February 2013

I have often participated in the free on-site activities but this time, I took advantage of some of the extras available and they made my stay even more wonderful.

I took Zumba and Latin Rhythms classes at the gym (Luxxe #2 building) from Oscar, who is an excellent teacher, very patient but also challenging for the students who need that extra push. It is an amazing luxury and great experience to take classes from such a talented teacher who is trained in so many different disciplines, and a special treat to take latin dance from someone who knows the music and rhytyms so well.

There are other classes available at the gym (e.g., yoga, pilates, stretching, Abs, spinning, as well as personal trainers) which I did not try, but about which I did hear good things from other students. The gym is spotless and the staff very welcoming and interested in providing a personal touch for their clients. There are a good assortment of machines, including treadmills, weights, and spinning cycles.

Full disclosure: I do Zumba classes at home so I am not a complete beginner, but Oscar provides enough variety within each class that I was never bored and he kept me coming back for more. Also, all of the specialty classes at the gym are offered at an extra cost, but there are price reduction packages according to the number of classes that you buy.

This year, I was also able to take advantage of one of the gourmet tours offered, as well as the culinary lesson at Epazote (gourmet Mexican restaurant on-site).

The gourmet tour featured four courses at four different restaurants (all on-site) and the price included a welcome drink and specially-paired wine with each course. At each stop, we had an unhurried opportunity to meet the Maitre D' as well as the chefs. For the longer treks, a special shuttle was provided for transportation door to door. The host/facilitator was Montezuma, one of the concierges who has an excellent command of English and a very good sense of humour. It made for a lovely evening and I look forward to doing it again next year. Highly recommended, and excellent value for the cost.

I would like to add that even though we were on the gourmet tour and felt that we got excellent attention and service, I received the same special attention and service at all of the restaurants on-site that I frequented this trip (Tramonto, Gong, Punta Arena, Epazote). In fact, at the Punta Arena, the very accommodating chef offered to make a special dish (one of our favorites that had been absent from the new menus) and it was delicious (grilled shrimp with cream cheese, wrapped in bacon).

After the marvellous experience on the gourmet tour, I was interested to do the culinary class and I was most impressed. The class was offered in the spotless kitchen at Epazote (gourmet Mexican) restaurant by Chef Enrique Garcia was informative and entertaining. We were greeted with a welcome drink and then Chef Garcia proceeded to demonstrate how to make each of three special dishes featured on the menu. We received cards with the recipes and the information provided was not hampered in any way by being in Spanish from the chef: both translators were excellent and questions were always answered in a thoughtful way. After the demo, we were led in the restaurant where we were served the dishes that had been prepared, along with wine. The meal itself was excellent, the wine choice perfect and the atmosphere extra nice because we had the restaurant to ourselves and a group of travelling "foodie" always can find lots to discuss. I would highly recommend this experience if you can fit it into your schedule: highly recommended and excellent value for the cost.

We did find it more awkward to get around the resort because of the change in transportation which disallows taxis door-to-door at the buildings, however shuttle carts do provide service to within a short walking distance of most buildings, and front door of many.

Full disclosure: we are long-time members (since the company was still called Vidafel) and we have been very impressed with how the company fulfills its vision. For example, last year we were at the Grand Bliss building, across from the then-construction site of the Santuario which is now a spectacular entertainment centre/bar/hub. The free nightly entertainment (from 8 p.m. to midnight) is varied and top-notch. Singer-pianist Dwight and the lady singer are real entertainers who clearly love what they do and are a pleasure to watch. The sand painter is impressive and always astonishes us with how she tells a story in the moving sand with just her hands/fingers as brushes. The dancers (a Latin ballroom couple) and a troupe of folkloric dancers are excellent, and they always go all-out to provide a high-energy show. The balance-acrobat is a showman and highly entertaining as well. The results make that bit of construction noise and dust last year worth the wait.

  • Stayed February 2013, travelled with family
    • Value
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Helpful?
8 Thank Artquilter700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester Michigan
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 February 2013

We just spent 3 weeks at the Grand Luxxe Suites and it was very close to heaven. It is wonderful that cars are no longer allowed on the resort, that there is a central taxi center. It makes the resort much cleaner and safer.

Everything was great, the room, the people who helped us, the resteraunts, but best of all is living in a big gorgeous garden for three weeks.

To learn more about the resort, go to the Back of the House tour, with Antonio, and the Botanical tour to learn the names of the plants. And Antonio and his crew were wonderful to us. My 6 yr old grand-daughter LOVED face painting, bead making, cooky decorating, and the pools. Children activities every day would be apreciated, including something for the 5 year old "dude" I love dearly. Raul, the conceirge on level 7 was one of the nicest, most helpful persons I have ever met. The maids were great. Check-in and Check-out were easy and fast. Try checking in earlier on a Friday, less people.

Chavez, the owner has created a wonderful entertaining warm environment for us in Mexico. We look forward to next winter.

Grandma Betty
Rochester Michigan

  • Stayed January 2013, travelled with family
    • Value
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Helpful?
8 Thank BettyBoop3648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 January 2013

Just read some of the recent reviews. Saw someone who just bought Mayan Palace, loved it but still uncertain. We also started with a Mayan Palace and have been upgrading through the years. We currently have 9 weeks at the Spa Residence. It is an amazing company with amazing vision. I have been extrememly happy with our purchases. Our family and friends have enjoyed many wonderful vacations with us. Enjoy your purchase and have confidence that you made a good decision.

  • Stayed January 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
13 Thank GinaMarieM24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 January 2013

The check in process is awkward---you arrive at a central dispatch and then get sent by cart to your condo. It would be easier if the cab could just take you to your condo building. It is now a two step process and by the time you are done, you have tipped about 6 people!

We got put on the first floor in the back of a building under construction. We could have dealt with the view of dead trees and a mucky pond, but the noise of jackhammers and drills and hammers all day long is very frustrating. We cannot sit out on our deck due to the noise.

We know of several people that had their room reassigned, but they refused to move us. Worse than that, they said tomorrow...then tomorrow came...and then it was the next day...and then it was Friday.....and now it is Sunday. What happened to honesty? No one could explain why others where moved and they refused to move us. No one seems to have any authority. We were willing to move from a two bedroom down to a one bedroom or even a studio. We were willing to move from the Grand Luxxe to one of the other less exclusive properties. We felt with our accommodations, they could find us another room--but no luck.

I think the development has gotten too big to continue to give top notch service.

Room Tip: Building 3 in the Grand Luxxe is under construction and it is a very long walk to the pools and beac...
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  • Stayed January 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank wendyGK12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie M, Gerente at Grand Luxxe Nuevo Vallarta, responded to this review, 1 August 2013
Dear wendyGK12345:

We are grateful for your taking the time to write a review about your experience while staying at Grand Luxxe.

It appears as though not all your expectations were met. Our resorts are constantly being refurbished and we aim to ensure that our facilities are in the best condition possible for our guests to enjoy. With that in mind, your feedback will be shared with all the appropriate areas in order to ensure they all have accurate information so that your check-in is an efficient and pleasant experience, as well as continue working to have a clear communication with our honored guests.

We hope to have an opportunity to welcome you back in the near future to make your stay memorable!

Warmest regards,
Grand Luxxe Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 24 January 2013

Employees are great but management is as bad as it can possibly be. If you like to be inconvenienced then come here. Want to go off site - good luck. Arrive and be treated like crap then you have come to the right place. The owner thinks that treating you like a third world citizen is a good thing. The whole management system is complete BS. If you like to be frustrated and spend many hours of your holiday getting what you paid for then this is your place. If not then choose anywhere else in the area.

Room Tip: Don't come here!!
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  • Stayed January 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Asman69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie M, Gerente at Grand Luxxe Nuevo Vallarta, responded to this review, 1 August 2013
Dear Asman 69:

Thank you for taking the time to provide us your feedback about your recent stay at Grand Luxxe.

We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. Rest assured your comments and suggestions will be addressed by the appropriate area since our staff works day and night to do their best to help our guests enjoy their vacations.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer at Grand Luxxe

Sincerely,
Grand Luxxe Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 January 2013

Just returned from 2 weeks at the resort. It gets better each year. Yes, they are still under construction and some people are put off by it, but it's not that bad and what they are doing makes it well worth a little noise. Besides, they are fun to watch. We enjoyed the new Santuario complex, music and entertainment, bars, waterfalls and fountains and relaxation.

We upgraded to the new 3 bedroom Spa Tower that should be complete in November and plan on 2 weeks there next January. We have weeks that we can rent out as well. The spa room comes with a massage table and a steam room in the suite! I can't wait! We had a massage in the new Spa building and it's just perfect. The chandeliers are fantastic!

This is my place for sun, pools, great food and relaxation! The service people can't do enough to accommodate your every request.

Room Tip: Ask for one facing the river and Puerto Vallarta. They had some fireworks at night and looked specta...
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank txlady12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Luxxe Nuevo Vallarta

Property: Grand Luxxe Nuevo Vallarta
Address: Av. Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Nuevo Vallarta
#5 On the Beach Hotel in Nuevo Vallarta
Number of rooms: 8
Official Description (provided by the hotel):
Bob and Mary Ann are Platinum members of Vida Vacations. We rent Grand Luxxe Residence Club and Grand Bliss units in Nuevo Vallarta and Riviera Maya, Grand Mayan units in Acapulco, Nuevo Vallarta, Puerto Penasco, Riviera Maya and San Jose del Cabo. Mayan Palace units are available in Puerto Vallarta and Mazatlan. Units we offer in the Grand Luxxe Residence Club include Residences at the Grand Luxxe, Loft 2 and 3 bedroom residences, SPA 2 and 3 bedroom residences, Presidential Villas, Luxxe Villas (1 and 2 BR) and Luxxe Condos (1 and 2 BR). We also own and operate Aimfair for owners of contracts issued by Grupo Vidanta for access to Grand Luxxe Residence Club units and other units offered by Grupo Vidanta. ... more   less 
Also Known As:
Grand Luxxe Villas And Suites
Grand Luxxe Villas Hotel Nuevo Vallarta

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