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“Tony and Mariano did a great team to do a sale happened”

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Grand Luxxe Nuevo Vallarta
Ranked #3 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Level Contributor
5 reviews
“Tony and Mariano did a great team to do a sale happened”
Reviewed 29 May 2014

it was very nice to work with Mariano and meet Tony again. Well done,we were happy. we were looking for the right upgrade for my family and Mariano with Tony helped us to find one. Very nice,polite and wonderful attitude made us feel so special. Thank you so much

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrinaZhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear IrinaZhu :

Thank you for taking the time to provide us your feedback about your recent stay at Grand Luxxe. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are certain Mariano and Tony will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

Grand Luxxe Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (755)
Date | Rating
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English first
sf bay area
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

We own a 5* week elsewhere and changed our plans two weeks before settling on Grand Luxxe. Having no historical knowledge of Puerto Vallerta or these properties we were very pleasantly surprised. This residential resort is beautiful and the staff is most gracious and helpful. Checking in was a bit complicated and took us over an hour but once we agreed to sit in on the sales meeting the next morning which was supposed to be 90 min (turned out to actually be 5 long hours with buffet) then we got our accommodations more easily The room was a studio which was spacious and well appointed in all the fixtures and furnishings. Funny they said the owners had just left so they needed to reset the room however when we got in the small refrigerator wasn't working and had not been on recently I pulled if out and plugged it in myself. Also there were 2 full beds which were nice but I had to call maintence to help me find the way to turn on the lights next to my bed The switches and plugs ended up behind the pillows on my bed. Strange location for them until I realized it was built for a king bed which would have made sense
After we got settled we went out for a walk and discovered the gorgeous grounds. Can't say enough about the pools and vegetation and meandering pathways. Simply gorgeous. Had dinner at Punta Arena seafood at the ocean front. Best food we had during the entire week on the campus though rather expensive alas carte We did not have a kitchen in our studio room so we had to eat out for all meals and none of the restaurants were very good but all were expensiveThe creperie was fine for breakfast. I brought my own Nespresso cups from home but they have free coffee service on each floor Skip the buffets as they were costly and food only ok We spent most of our time at the Punta pool and nestled in overlooking the ocean with Octavio keeping us refreshed Only issue there is I love to swim in the ocean and it was not easy to get there. Only rude response from staff we had all week with staff was at Santuario with the manager regarding bad wine. She charged me for half a glass after a sip and it was bad Otherwise all staff were excellent but they should have told us they just punched the golf greens so we didn't spend a fortune for golf. A guest mentioned it and we cancelled ourselves Got a driver to take us to Punta Mita and Sayulita which was fun. PV was great to visit
Off premise place to eat was the Manao Cebicheria and also Porte Bello Both excellent. Really wanted to buy in but just doesn't work for us to own 2 places But GL was delightful especially just off season because it was very quiet. I'd definitely go again

Room Tip: Only issue with the lock off is we heard EVERYTHING from the neighbors and their cackling and early...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mredSfBayArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear mredSfBayArea :

We are always grateful that our guests take time to share their vacation experiences at Grand Luxxe. We are happy you enjoyed our pools, the accommodations, our food options and we are glad you liked our beautiful grounds.

It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We would like to point out as well that our prices are competitive compared to other resorts.

We hope to have an opportunity to welcome you back in the future.

Happily,

Grand Luxxe Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level Contributor
139 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 29 May 2014 via mobile

My family purchased a timeshare at the grand luxxe last Oct. this was our first time staying here.

I can say I've stayed at some of the best hotels in the world and this is damn near close.

Top notch service, they have thought out every detail down the the way the luggage makes it from the car to the room, down to the concierge on every floor.

We didn't have even a single bad experience here.

Please treat yourself and stay here!!!

Stayed May 2014, travelled with friends
Helpful?
Thank burrowbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear Burrowbk :

Thank you for providing your comments about your vacation at Grand Luxxe. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you think our resort is beautiful.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

Grand Luxxe Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Dorado Hills, California
1 review
Reviewed 26 May 2014

... Very informative review by Mariano...Tony and Sabrina couldn't have been nicer.. Very pleasant experience... We love the Grand Luxxe and all the Vida staff.... What a gorgeous facility.. Thanks again to Mariano and Sabrina.

Room Tip: Upper floor..... South exposure... Villa is best.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear Charles H :

We are pleased you chose to stay Grand Luxxe for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will be happy to receive it.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!


Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 May 2014

Beautiful resort. Excellent, spacious rooms. Quick room service. We had a small incident in one of our rooms. It was unfortunate and not necessarily the hotel's fault. It had the potential to ruin our stay at the hotel, but fortunately the hotel stepped in and compensated us fairly for the incident. That is the only reason this is not five stars. Otherwise, the pools are excellent and the environment is tranquil to say the least. A great resort if you don't want to leave the property (which is HUGE). Drinks are about $10 a piece, so I recommend going to the Costco in Puerto Vallarta and getting your own libations for a fraction of the cost.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear Luke W:

We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are glad to learn you enjoyed our accommodations and our pool area. We are happy that found our property to be beautiful.

On the other hand, we are surprised to learn we were unable to meet all your expectations. We will take note of your observation.

We hope to welcome you back in the future.

Best regards,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richland Hills, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

When we checked in we had another couple with us, oops no one unlocked the connecting door. It took us 4 visits to the concierge to get just where my husband and I could get in both doors, the housekeeper came and unlocked the second bedroom access in a timely manner.
We requested that the devider between the patios be raised as well. We finally did that ourself late on day 2.
We have stayed at Grand Luxxe in the past and were always treated so special that this trip was a little disappointing. In general we were always made to feel like we were the only ones there. I love the walkways and how the directional signs are easy to read and well lit at night. So in general even though the service this trip was lacking they have made some great changes and even while on walkways on the ground the sings for how to get where you are going are really great. The lighting in the bedroom makes it difficult for people like us who like reading in bed to relax before going to sleep at night
Fred was a pleasure to deal with and we enjoyed his expertise. My cousin and I had a message at the Spatium and the girls there were fantastic, it was her first message ever and she could not believe she has gone her entire life and never had this experience, so thank you ladies for taking excellent care of us.

Mary and Burt

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mabu1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear mabu1030 :

We are grateful for your taking the time to write a review about your experience while staying at Grand Luxxe. We are glad to learn you enjoyed our grounds, the spa and delighted to find out that our staff was welcoming and pleasant. We are certain all the staff mentioned will gladly receive your feedback as they always look to meet our guests’ expectations to the fullest.

We are concerned to learn about the inconveniences experienced while staying with us. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned in order to provide you everything that you need to make the most of your vacation.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer.

Best regards,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsborough
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 May 2014

We are currently staying at the Grand Luxxe and have now been here three times. We cannot say enough good things about the young men who take care of the bar in Grand Luxxe, building 1. Jairo and Jose (Israel) are very very pleasant and enjoyable to talk to. We will be moving to our new quarters at the Grand Luxxe Residence to be completed in November 2014 and hope that they will be considered for positions at the bar to open there.
In addition, we have enjoyed working with our concierges, Aldo,Miguel and Luis during our stays here.
Our sales person, David Collomb has been an excellent resource for us as we have upgraded through the system. He is always available to answer our questions and help us.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EllisHillsborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 5 June 2014
Dear EllisHillsborough :

We are pleased you chose to stay at Grand Luxxe for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. It will be our privilege to share it with them, specifically the staff mentioned; we are certain Jairo, Jose, Israel, Aldo, Miguel, Luis, David and Columba will be happy to receive it.

Our primary goal is to ensure you are able to relax during your much deserved vacation, and we are pleased to learn we achieved this goal by reading your comment.

We will be delighted to welcome you back!

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Luxxe Nuevo Vallarta

Property: Grand Luxxe Nuevo Vallarta
Address: Av. Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Nuevo Vallarta
#3 On the Beach Hotel in Nuevo Vallarta
Number of rooms: 8
Official Description (provided by the hotel):
Bob and Mary Ann are Platinum members of Vida Vacations. We rent Grand Luxxe Residence Club and Grand Bliss units in Nuevo Vallarta and Riviera Maya, Grand Mayan units in Acapulco, Nuevo Vallarta, Puerto Penasco, Riviera Maya and San Jose del Cabo. Mayan Palace units are available in Puerto Vallarta and Mazatlan. Units we offer in the Grand Luxxe Residence Club include Residences at the Grand Luxxe, Loft 2 and 3 bedroom residences, SPA 2 and 3 bedroom residences, Presidential Villas, Luxxe Villas (1 and 2 BR) and Luxxe Condos (1 and 2 BR). We also own and operate Aimfair for owners of contracts issued by Grupo Vidanta for access to Grand Luxxe Residence Club units and other units offered by Grupo Vidanta. ... more   less 
Also Known As:
Grand Luxxe Villas And Suites
Grand Luxxe Villas Hotel Nuevo Vallarta

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