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“closing of gate” 5 of 5 bubbles
Review of Grand Luxxe Nuevo Vallarta

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Grand Luxxe Nuevo Vallarta
Ranked #4 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Geneseo
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“closing of gate”
5 of 5 bubbles Reviewed 7 July 2014

Closing the back gate is really not a big deal. Take the free shuttle to the front and walk to Eddies or any of the other restaurants . If you like Civiche definitely try Mano Cebicheria. It is a small little place with wonderful ceviche and the nicest couple you ever want to meet. The walk isn't any further and a much more pleasant walk.

Room Tip: There are no bad rooms at Grand Luxxe, just some with better views......higher the better and the vi...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lynderee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 9 July 2014
Dear lynderee:

Thank you for providing your comments about your vacation at Grand Luxxe.

Working to anticipate and exceed your every need is very important to us, and your comments will be useful for this purpose.

We truly value your feedback.

Best regards,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,025 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (666)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Marcos, California
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 July 2014 via mobile

First, the rooms are some of the biggest and loveliest I have ever seen. Service was great, pool, activities, wait staff - all top notch incredible service. Drawbacks - just got back, rained a lot only a few hours of sun at best most of the days. Ocean not swimable due to silt from mountains which was not pretty. Typical summer we are told. Mosquitoes, OMG I was bitten at least 27 times and I wore repellant. Flies were pretty bad too a few days. Lastly the size of the resort and having to take trams everywhere was not our fav but we could get past that. They are adding almost Disney like attractions which will make it even more complex to navigate. Intimate it's not. But service was amazing.

Stayed July 2014
Helpful?
2 Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 9 July 2014
Dear Deb C:

Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the pools and activities.

It was unfortunate that it rained for most of the days during your stay; though you had the chance to see the brilliant green scenery as the rain gives life to our resort’s foliage and gardens.

We hope you visit our resort again so you can truly see what Grand Luxxe is about and you get to enjoy beautiful sunny days in our private oasis.

Sincerely,

Grand Luxxe Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Let me start off by saying I’ve been to many “nice” resorts. The Grand Luxxe, Nuevo Vallarta was unquestionably the best place I’ve been. The grounds were breathtaking, the rooms are phenomenal (opt for one of the Grand Luxxe suites), and the experience with most of the people was unparalleled. I must recognize three people for making our experience incredible.

The first is Maria, our morning maid, who kept our room impeccable and spent time talking to me in English and helping me learn phrases in Spanish. She was incredibly warm and I learned about her life and her family. And by saying the room was immaculate, I truly mean our suite was more thoroughly cleaned than any room I’ve ever been in.

The second and third people really made our experience special. These two people worked at the pool bar at the Grand Luxxe Punta. Daniel, the head of the pool bar, and Javier, one of the bar tenders who came around to the lounge chairs, were absolutely amazing. I can’t say enough about them. Their drinks were perfect (of course) but they really cared about fostering relationships with their clients. There are two levels at the Grand Luxxe – the normal level and the Platinum level where people get the best lounge chairs – and after spending time with these guys they made sure that we had the more special (and much more comfortable) lounge chairs next to the pool since there were additional chairs available. This sounds minor, but when you’re at the resort and understand the benefits that come with each level of membership, you really appreciate the generosity of this small gesture. Also, each time we saw them they would wave to us and call out our names; how many times have you remembered the names of people you encounter when you meet a hundred people per day? This review doesn’t do justice to how much we enjoyed our time with them, but I’m really trying to encapsulate how amazing these two guys really are.

The biggest downside of our experience was the sales pitch that we were roped into. Angela was a very good saleswoman and we have nothing negative to say about her. However, once the sales manager and especially Matt, the inventory manager, spoke with us I can unquestionably say they were the rudest people I’ve encountered on a vacation. Matt was one of the rudest people I’ve met in my entire life. We came to the Grand Luxxe via a timeshare with the Four Seasons and after our experience with Matt we almost called the Four Seasons representatives to request that we be moved to their resort in Punta Mita (another incredible resort).

Let me say that the incredible resort staff that I mentioned above and the palacious grounds and amenities far outshine the horrific experience with the sales staff. If you go to this resort I can assure you that it isn’t worth the discount offered by attending the sales pitch (if you go here you inevitably have enough money that a few – or possibly several – hundred dollars won’t matter that much).

To summarize our stay, the resort is phenomenal, the staff outside the sales pitch were amazing, and I would very much like to return. Looking through the pictures doesn’t do this place justice – I kept telling myself I wasn’t living in a dream. Grand Luxxe is a place that should be on everyone’s list who has the means to stay there. Make sure to visit Daniel and Javier at the pool bar and you’ll make two of the best friends of your life, and they’ll make your overall experience better than any of the other people at the resort.

Room Tip: Definitely get one of the Grand Luxxe Suites
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AtlGuys2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 9 July 2014
Dear AtlGuys2014:

Thank you very much for providing your comments about your vacation at Grand Luxxe. We are pleased to learn that most our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain Maria, Daniel, Javier and Angela will gladly receive your feedback.

We are surprised to learn about the inconveniences experienced. Nonetheless, this highly exceptional occurrence will be shared with the appropriate area since we strive to make each and every one of our guests feel cared for, appreciated and respected.

If we are fortunate to welcome you back in the near future, we are confident your stay will be a unique pleasant experience.

Sincerely,
Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

We stayed for 1 week in this beautiful resort. I have traveled allot but this has got to be the nicest resort i have stayed. Staff are so welcoming and friendly. The rooms are out of this world. I would recommend this resort to anyone

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DonnaJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 9 July 2014
Dear DonnaJan:

Thank you for providing your comments about your vacation at Grand Luxxe. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you consider our resort to be beautiful.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 6 July 2014 via mobile

We just returned from another wonderful trip to the Grand Luxxe, Nuevo Vallarta. This time we stayed in the Punta. The whole trip from service, to meals, to the pools and activities was wonderful. Grand Luxxe is simply the best!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vacation567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 9 July 2014
Dear vacation567:

Thank you very much for providing your comments about your stay at Grand Luxxe. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options and we really appreciate your kind comment about our staff, as we consider them one of our biggest assets.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nevada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

We upgraded from the Grand Luxxe to the Grand Luxxe Villa. When we arrived and went to our room....there was no difference in looks and it wasn't a corner suite or high up as promised. We were on the 2nd floor. The place is getting too big and the restaurant prices are far over priced. We also were upset by their closing the back gate so that we could not walk to Eddie's restaurant. Eddie's is still very good as are Porto Bello and 159. This may be the last trip to the Mayan properties
.

Room Tip: Tower one and high up
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NevadaRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 9 July 2014
Dear NevadaRoss:

Thank you for providing your comments about your vacation at Grand Luxxe.

We are surprised to learn about the inconveniences experienced. Your observations will be shared with all areas concerned as guest feedback is important to us, and ultimately is how we measure our success.

If we are fortunate to welcome you back in the near future, we are confident your stay will be a unique pleasant experience.

Sincerely,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle/Tacoma
Level Contributor
184 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

This trip with two grand daughters was a birthday gift for each. There was plenty of hype and build up (by me) for the newly double digit 10 year old and our quinceanera. My daughter came along too. The girls were thrilled...all the details were perfect. This was my fourth or fifth stay at the Luxxe and even I was thrilled at how perfect the experience was.

We ate onsite more than my husband and I usually do...and the girls loved the restaurants. Tramonto and Gong were the favorites. It was easy to relax and let the girls go where they wanted on the resort as we felt they were very safe. The lazy river was a favorite.

The Plaza (shopping area) is new since our visit last October. What a great addition to the resort. We had delicious bread baked several times during the day so whenever we bought it, it was fresh. Other food items looked tasty, especially the pastries and the chocolates!

We stayed 9th floor Tower II riverside and we loved it. The view of the city and the mountains was only spectacular. Yes, of course you can drink the water! I always have "ague de la casa" with dinner.

Room Tip: The higher the better...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dianclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this review, 3 July 2014
Dear Dianclair:

Thank you for taking the time to share your feedback following your recent visit to Grand Luxxe. We are glad to learn you enjoyed the accommodations, facilities, our food options at Tramonto and Gong. We are also happy that you consider our resort to be beautiful and you selected it to celebrate such a special occasion, happy belated birthday to your granddaughters!.

Our primary goal is to ensure you are able to relax during your much deserved vacation, and we are pleased to learn we achieved this goal by reading your comment.

We will be delighted to welcome you back!

Happily,

Grand Luxxe Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Luxxe Nuevo Vallarta

Property: Grand Luxxe Nuevo Vallarta
Address: Av. Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
Number of rooms: 8
Official Description (provided by the hotel):
Bob and Mary Ann are Platinum members of Vida Vacations. We rent Grand Luxxe Residence Club and Grand Bliss units in Nuevo Vallarta and Riviera Maya, Grand Mayan units in Acapulco, Nuevo Vallarta, Puerto Penasco, Riviera Maya and San Jose del Cabo. Mayan Palace units are available in Puerto Vallarta and Mazatlan. Units we offer in the Grand Luxxe Residence Club include Residences at the Grand Luxxe, Loft 2 and 3 bedroom residences, SPA 2 and 3 bedroom residences, Presidential Villas, Luxxe Villas (1 and 2 BR) and Luxxe Condos (1 and 2 BR). We also own and operate Aimfair for owners of contracts issued by Grupo Vidanta for access to Grand Luxxe Residence Club units and other units offered by Grupo Vidanta. ... more   less 
Also Known As:
Grand Luxxe Villas Hotel Nuevo Vallarta
Grand Luxxe Villas And Suites

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