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“Very luxurious and relaxing place to stay”

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Grand Luxxe Nuevo Vallarta
Ranked #2 of 28 Hotels in Nuevo Vallarta
Reviewed 13 July 2014

We have been visiting here for several years running and to say "we thoroughly enjoy it each time" doesn't do it justice. We have had a chance to stay in several different types of their accommodations over the years including the Luxxe Villa, Luxxe Spa Tower, and Luxxe lofts. The common theme throughout is space and a level of luxury that continues to impress us every time we arrive. We have traveled the world and have never found any place that can match the sense of "WOW" coupled with a sense of calm relaxation we get each time we walk into our rooms. The deck with its wooden floor, plunge pool, and large size is welcoming and a great place to just sit and relax. The grounds are meticulously maintained and landscaping beautiful. The staff is clearly geared to enhance your stay and will bend over backwards to help. Fortunately, their English is excellent and far better than my rudimentary Spanish. The new Plaza is a welcome addition with it's grocery, meat market, Crepe restaurant, pastry shop and separate bakery. They are continuing to work on the resort so it never looks the same when we arrive, but the changes are always for the better. We love the elevated wooden walkways between building with the exquisite landscaping everywhere. They now have lighted signs that were sorely needed to navigate between locations.
Several thoughts, however:
1) The restaurants are superb and very varied. Try the Peking Duck for 2-4 people at the restaurant "Gong". It's prepared at table side and delicious. However, the restaurants can get expensive if used for all your meals. Each suite has a full kitchen so we always go out and buy groceries for our breakfast and some lunches. We usually go to the local Wal-Mart by taxi when there with a larger group; but it's far easier to shop in the Plaza for smaller groups. The cost and hassle of a taxi ride is more than the slightly higher cost of shopping on the property.
2) They are not very good about keeping guests updated on construction plans which sometimes seem to shift mid-project. As mentioned by another reviewer, it now appears that there will not be a lazy river on the Luxxe end of the property; despite earlier statements to the contrary. Other plans mentioned in the past but not-to-be are the train from the airport to the resort, and the entertainment complex "Celebrate". It would be far better if they were more judicious with their promises and more transparent about plans and timelines.
3) The "updates" are definitely sales oriented. It's great to hear plans for the future even though not all of them go through; but do not, for a second, believe that they will only take 90 minutes even if they meant 90 minutes AFTER the breakfast. On the other hand, the majority of the sales force are pleasant and were able to hear "no" our last visit without applying any extra pressure at all.
4) The pools are HUGE which means the areas around them are equally spacious. This adds to the sense of luxury and space; but makes it hard to locate members of your party if looking to meet somewhere. They should somehow come up with a system of labeling areas around each of the many pools for better orientation for families and groups to coordinate gatherings. In the absence of that, make sure you know where to find each other.
5) The internet around the pools is sometimes spotty.

Room Tip: We haven't had a room we didn't love. We especially enjoy the villas with a view toward Pue...
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  • Stayed: June 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Rodger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 18 July 2014

Dear Rodger S :

We really appreciate the time you have taken to share with us your detailed impression about your stay at Grand Luxxe. We are delighted to learn your trip was fun and you enjoyed our food options at Gong, our facilities, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation; for that reason, our Member Services staff is always available to provide assistance with all the updates and information of our resort. Reach out to them whenever you visit us!

It will be our pleasure to have you as a guest again.

Happily,

Grand Luxxe Nuevo Vallarta Management.

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2,154 - 2,160 of 3,126 reviews

Reviewed 12 July 2014

I had the pleasure of taking another vacation at the Grand Luxxe in Nuevo Vallarta and enjoyed every minute of it. There are constant changes and building, and has been over the past four years, however that has not deterred me in the least. The big thing for people that prefer not to walk or cannot do a lot of walking, shuttles are available and for those that enjoy a scenic walk you will love the landscape design. There are a number of pools, restaurants, spas, and gyms available to Grand Luxxe vacationers and less not forget the beach and the golf course. During my stay Mariano provided detailed information and answered all of my questions as we'll as provided assistance when requested. You will love it.

Room Tip: Request a room that doesn't have construction outside your window.
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank wlouisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 18 July 2014

Dear wlouisc :

Thank you very much for providing your comments about your vacation at Grand Luxxe. We are pleased to learn you had a wonderful vacation. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain Mariano will gladly receive your feedback.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

Grand Luxxe Nuevo Vallarta Management.

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Reviewed 11 July 2014

This place is simply paradise. The facilities, the pools, the landscaping, the rooms, the staff and the food are amazing. We were with my family and my sister's family. Our kids were 17, 13, 7 and 4 years old and they all had a great time. Ocean is muddy due to river very close by.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank MarioXT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 18 July 2014

Dear MarioXT:

Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the breathtaking landscape, the pools, the facilities and our food options.

Our primary goal is to ensure you are able to relax during your much deserved vacation, and we are pleased to learn we achieved this goal by reading your comment.

We will be delighted to welcome you back!

Happily,

Grand Luxxe Nuevo Vallarta Management.

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Reviewed 8 July 2014

Just got back from the Grand Luxxe and I still loved it. I have gone 4 years in a row and it has changed a lot in even just a year. The rooms as always are great. We stayed in tower 1 which has some drawbacks we hope they fixed in the new buildings. There are no fans in the bathrooms and on a couple of occasions could hear our neighbors through the vents. The faucets are also really close to the sink bottom which makes it hard to wash your hands at times. Other than that the rooms are great; spacious and very clean. We golfed 3 days in a row, and even though the course was wet from all the rain, it was still fun. THey use what they call winter rules, no driving on the course, but you can pick up the ball and clean it even on the fairway. You have to use a caddy here (manuel was ours), but it is convenient as they do a lot for you. They also have opened the new plaza since last year. Here they have a grocery store, fancy chocolate place, wine shop, creperie and much more! We didnt get a lot there but wouldve been nice to go get some cereal or something for the room and not have to go off site...Though I would still go to walmart if doing any heavy shopping. We did get lost trying to go here one time tho, as one of the signs to it was pointing in the complete opposite direction. I did get bitten a couple of times by mosquitoes and it was overcast most of our trip, but I suppose that is what happens when you go this time of year. Also, the pools are not cold, which would feel a lot nicer in the hot humid weather...THis is a huge resort complex, which we love, as it offers a lot of eating choices and a lazy river at one of the resorts. THey say a lazy river is coming to the Luxxe, but have been saying that since my first stay.

What made this year even better was that we did not attend an owners 'update' meeting. After we explained our horrible experience from last year the woman who tried to book us said our 'updater' from last year was gone and that everyone deserves a second chance...not having it! They even called during the week to see if we would change our mind but no amount of discount or free breakfast is worth that.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank sdsuindian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 9 July 2014

Dear sdsuindian:

We are glad you have decided to post a review as it helpful to further enrich our performance and give other travelers a better idea of what to expect. We are glad you enjoyed our facilities and the accommodations.

At Grand Luxxe we are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us.

We truly look forward to serving you again in the near future.

Warmest regards,

Grand Luxxe Nuevo Vallarta Management.

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Reviewed 7 July 2014

Closing the back gate is really not a big deal. Take the free shuttle to the front and walk to Eddies or any of the other restaurants . If you like Civiche definitely try Mano Cebicheria. It is a small little place with wonderful ceviche and the nicest couple you ever want to meet. The walk isn't any further and a much more pleasant walk.

Room Tip: There are no bad rooms at Grand Luxxe, just some with better views......higher the better and the vi...
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank lynderee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 9 July 2014

Dear lynderee:

Thank you for providing your comments about your vacation at Grand Luxxe.

Working to anticipate and exceed your every need is very important to us, and your comments will be useful for this purpose.

We truly value your feedback.

Best regards,

Grand Luxxe Nuevo Vallarta Management.

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Reviewed 7 July 2014 via mobile

First, the rooms are some of the biggest and loveliest I have ever seen. Service was great, pool, activities, wait staff - all top notch incredible service. Drawbacks - just got back, rained a lot only a few hours of sun at best most of the days. Ocean not swimable due to silt from mountains which was not pretty. Typical summer we are told. Mosquitoes, OMG I was bitten at least 27 times and I wore repellant. Flies were pretty bad too a few days. Lastly the size of the resort and having to take trams everywhere was not our fav but we could get past that. They are adding almost Disney like attractions which will make it even more complex to navigate. Intimate it's not. But service was amazing.

Stayed: July 2014
2  Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 9 July 2014

Dear Deb C:

Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the pools and activities.

It was unfortunate that it rained for most of the days during your stay; though you had the chance to see the brilliant green scenery as the rain gives life to our resort’s foliage and gardens.

We hope you visit our resort again so you can truly see what Grand Luxxe is about and you get to enjoy beautiful sunny days in our private oasis.

Sincerely,

Grand Luxxe Nuevo Vallarta Management.

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Reviewed 6 July 2014

Let me start off by saying I’ve been to many “nice” resorts. The Grand Luxxe, Nuevo Vallarta was unquestionably the best place I’ve been. The grounds were breathtaking, the rooms are phenomenal (opt for one of the Grand Luxxe suites), and the experience with most of the people was unparalleled. I must recognize three people for making our experience incredible.

The first is Maria, our morning maid, who kept our room impeccable and spent time talking to me in English and helping me learn phrases in Spanish. She was incredibly warm and I learned about her life and her family. And by saying the room was immaculate, I truly mean our suite was more thoroughly cleaned than any room I’ve ever been in.

The second and third people really made our experience special. These two people worked at the pool bar at the Grand Luxxe Punta. Daniel, the head of the pool bar, and Javier, one of the bar tenders who came around to the lounge chairs, were absolutely amazing. I can’t say enough about them. Their drinks were perfect (of course) but they really cared about fostering relationships with their clients. There are two levels at the Grand Luxxe – the normal level and the Platinum level where people get the best lounge chairs – and after spending time with these guys they made sure that we had the more special (and much more comfortable) lounge chairs next to the pool since there were additional chairs available. This sounds minor, but when you’re at the resort and understand the benefits that come with each level of membership, you really appreciate the generosity of this small gesture. Also, each time we saw them they would wave to us and call out our names; how many times have you remembered the names of people you encounter when you meet a hundred people per day? This review doesn’t do justice to how much we enjoyed our time with them, but I’m really trying to encapsulate how amazing these two guys really are.

The biggest downside of our experience was the sales pitch that we were roped into. Angela was a very good saleswoman and we have nothing negative to say about her. However, once the sales manager and especially Matt, the inventory manager, spoke with us I can unquestionably say they were the rudest people I’ve encountered on a vacation. Matt was one of the rudest people I’ve met in my entire life. We came to the Grand Luxxe via a timeshare with the Four Seasons and after our experience with Matt we almost called the Four Seasons representatives to request that we be moved to their resort in Punta Mita (another incredible resort).

Let me say that the incredible resort staff that I mentioned above and the palacious grounds and amenities far outshine the horrific experience with the sales staff. If you go to this resort I can assure you that it isn’t worth the discount offered by attending the sales pitch (if you go here you inevitably have enough money that a few – or possibly several – hundred dollars won’t matter that much).

To summarize our stay, the resort is phenomenal, the staff outside the sales pitch were amazing, and I would very much like to return. Looking through the pictures doesn’t do this place justice – I kept telling myself I wasn’t living in a dream. Grand Luxxe is a place that should be on everyone’s list who has the means to stay there. Make sure to visit Daniel and Javier at the pool bar and you’ll make two of the best friends of your life, and they’ll make your overall experience better than any of the other people at the resort.

Room Tip: Definitely get one of the Grand Luxxe Suites
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank AtlGuys2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Grand Luxxe Nuevo Vallarta, responded to this reviewResponded 9 July 2014

Dear AtlGuys2014:

Thank you very much for providing your comments about your vacation at Grand Luxxe. We are pleased to learn that most our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain Maria, Daniel, Javier and Angela will gladly receive your feedback.

We are surprised to learn about the inconveniences experienced. Nonetheless, this highly exceptional occurrence will be shared with the appropriate area since we strive to make each and every one of our guests feel cared for, appreciated and respected.

If we are fortunate to welcome you back in the near future, we are confident your stay will be a unique pleasant experience.

Sincerely,
Grand Luxxe Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Luxxe Nuevo Vallarta

Address: Av. Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Nuevo Vallarta
#2 On the Beach Hotel in Nuevo Vallarta
Price Range: £353 - £355 (Based on Average Rates for a Standard Room)
Number of rooms: 800
Also Known As:
Grand Luxxe Villas Hotel Nuevo Vallarta
Grand Luxxe Villas And Suites

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