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“Grand Mayan Review”

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Mayan Palace Nuevo Vallarta
Ranked #8 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Hesperia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Grand Mayan Review”
Reviewed 22 February 2014

Our vacation at the Grand Mayan was very enjoyable. Our Vida Member Specialist is Tema Ramariz who provided our update in a very professional manner. He will be our Member Specialist from now on. We had met him before at another presentation and were very impressed with his courtesy and helpfulness,

Since this resort does not provide free wi-fi to all of the buildings, I cannot give it an excellent rating. For a five star resort not to provide this service to all the guests, not just the guests in the Grand Luxe, it does not seem to be a fair situation. This is a complaint that I heard from many guests during my week at the Grand Mayan.

My wife and I celebrated our 60th wedding anniversary while at the Grand Mayan. Our evening (turn down) maid whose name is Maury and her Supervisor, Jazmine, made our anniversary very special. They decorated our room with several flower arrangements, candies, towel arrangements (very clever) and a beautiful card. They are to be commended.

Our time at the Grand Mayan was Feb. 8-15, 2014.

William C. Moffat, Grand Mayan Member

Room Tip: Higher floors with an ocean view are the best, but are hard to get.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wcmoffatHesperia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, 2 May 2014
Dear wcmoffatHesperia :

Thank you so much for commenting about your stay at some of our other resorts. We are glad to learn you enjoyed The Grand Mayan. We are also happy that you consider our resort to be beautiful and you selected it to celebrate such a special occasion, happy belated 60th anniversary!


We are certain all the staff mentioned will gladly receive your feedback as they always look to meet our guests’ expectations to the fullest. Comments like yours are an incentive to continue perfecting our performance.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly look forward to serving you again in the near future.

Happily,
Mayan Palace Nuevo Vallarta Management.
Report response as inappropriate
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
McMinnville, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 February 2014

We stayed at the Mayan Palace for a week at the end of January. We traded through Interval International and I have to say this is the most disappointing trade we have made.
First Impression: after a long day of travel to arrive we are told we first have to meet with our "hostess" as the room isn't ready yet. We are then given the time share introduction and promised that if we went to a presentation it would be only for an hour and a very good breakfast would be provided. We had to say "NO" many times before she understood that we weren't going to listen to a time share spiel. We learned later that another couple had agreed to the breakfast, were bussed to another property and spent 5 hours before they could return. We insisted on being allowed to check into our room but were not allowed to upgrade it as "we are very full right now." We noted the next day that very few people were around on the grounds and only a handful by the pool each day so I rather doubt they were full. Also, we were given tan bracelets to wear in order to go about the property but could not use any other pools, only the one designated for those who didn't upgrade.
Room: very neat and clean but just a basic hotel room with not even a small fridge, coffee pot or microwave. The view was terrible; we were put on the non ocean-view side because we didn't go to the presentation. The full sized beds were too hard. The noise from the hall was quite loud and echoed when people talked.
Grounds: spectacular! Very lush with many plants, birds and iguanas. However, if one wasn't in the best health there was too much walking to get to the pool or ocean. Never did see the crocodiles the signs warned of.
Pool: it was very large with different depths so could accommodate the young and old. The water was a bit chilly because, after all, we didn't get an upgrade and therefore couldn't use the other pools which had warmed water in them. The pool staff were great and the exercise classes were fun.
Location: a walk down the beach got us to the NV Marina but we didn't learn this until a couple days in. It was too far to walk to a store or anywhere else. You had to take a cab or go on a tour to do anything off the property. They do have shuttles that can take you around the property if your health is poor or you're disabled.
Food: As others have said, the food was very expensive except at the Taco Break by the golf course. And I have to say they made very good and very authentic food for a decent price. We often had snacks by the pool at Happy Hour time but that could add up quickly as well. When we walked to the Marina, we found Eddys which I must say is a great find. We ate a couple meals there and were very happy with the food and the prices.
Entertainment: Again, because we did not go to the presentation we were not voluntarily provided information on what might be occurring each day. We learned on our own about checking with the travel desk and then got info on tours that might be done. In the evenings we would find out by walking about or returning from somewhere that there was live music at the Central staging area. We did go on the Tequila tour and enjoyed the tour of PV as well the the location where tequila is distilled and tasted (many flavors!)
Overall, the property is too big for it's britches as they continue to expand. You could see and hear construction going on. There are several different Condo buildings and clearly a tier system in place which delineates who owns a timeshare and at what level they own.
We probably won't be returning to the Mayan Palace.

Stayed January 2014, travelled as a couple
Helpful?
8 Thank HikerH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 January 2014 via mobile

We really like neuvo vallarta area and come here every 2 years. The staff and people that work here are very helpful and always by pleasant. Daniella has been very pleasant and friendly we enjoyed spending time with her.

Stayed January 2014, travelled with family
Helpful?
3 Thank Mechtild V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, 5 February 2014
Dear Mechtild V :

We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations.We are certain Daniela will gladly receive your feedback.
We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.
We look forward to welcoming you back and continue making your stays memorable!

Happily,
Mayan Palace Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuevo Vallarta, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 January 2014

I was very impressed by Sofia R when I did my members upgrade. Information was very valuable and thoroughly explained. Beautiful resort, very good service. Had a great time, look forward to coming back to this resort.

Rod Mckeen, Bliss Member

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, 5 February 2014
Dear ron M :

Thank you very much for submitting your review of your stay at Mayan Palace.We are happy to learn our staff provided you a very good service, since they work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence, and it is always nice to confirm we have done a great job at making your stay memorable.

It will be an honorto have you as guests again!

Happily,
Mayan Palace Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 January 2014

We went to this property on an RCI trade a year ago. After reading all the reviews more, we were nervous about our decision with regards to the time share hawks. We were sent over for our bracelets and after about 15 minutes of a firm "no" We got out of the time share tour. We were not happy about the tricks they used to try and get us to take the tour. They told us our room was terrible and we could get upgraded if we took it. As it turned out, our room was large and lovely with a view of the mountains.
The grounds are spectacular, the entire place is immaculate and there were staff fixing and cleaning things constantly. Except for Tacos Break, all the on-site food is expensive, but no more so than any other resort or NYC and everything we ate was of very high quality and taste. We walked to Eddies for 2 dinners and both were very good.
There is no oven in the unit and the fridge is small, but there are adequate pots, pans etc.
The suggestions about wal-mart are great, but take off your bracelet when you go. If you wear it, other time share people will stalk you.
it was a great vacation!
The beds are hard.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank foodhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, 5 February 2014
Dear foodhiker :

Thank you for providing your comments about your vacation at Mayan Palace. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable. We are glad you enjoyed our facilities, your accommodations and we are grateful for your kind words about our staff's service, as they work very hard to achieve excellence.
Rest assured that your feedback will be taken into consideration as it helps us to provide you everything that you need to make the most of your vacation. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us.
Wetruly look forward to serving you again in the near future.

Warmest regards,
Mayan Palace Nuevo Vallarta Management.
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Nuevo vall
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2014 via mobile

We are happy with the resort. iLife coming here every year 8 weeks. I really like the senior certificate. I love the resort and to have the oppurtinity to be here every year. Michele sardella thank u. Daniella Smith was very good and informative.

Stayed June 2013, travelled with family
Helpful?
1 Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, 5 February 2014
Dear Michele S :

We are very grateful for your taking the time to write a comment about your experience while staying at Mayan Palace.We are delighted to learn you love our resort and hope to continue providing you happy times during your vacations with us.
Comments like yours inspire us to continue providing the highest level of service on our daily performance.
We truly look forward to serving you again in the near future; it will be our pleasure to have you as a guest again!

Happily,
Mayan Palace Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterdown, Canada
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 January 2014

I visited this resort in October 2013 with my mother and aunt.

She had a timeshare, so we stayed in a 2 bedroom condo. The room was georgeous, the beds were wonderfully comfortable.We had all the amenities we could have asked for!

The food was a little expensive at the different restaurants, but it was nice to have a few options within the resort. We really enjoyed the breakfast buffet, the egg station was really good.

The pools were nice. We ventured down the waterslide a few times, and spent many hours in the lazy river. The pool entertainment staff were a lot of fun, they really got everyone involved. The staff there were easily the best at this resort. I am still craving the chips and guacamole we ordered to the pool bar. Yummy!
While we were there the ocean was really cloudy, and lots of debris on the beach. From what I understand it was because of the rainy season. We didn't spend a lot of time on the beach, which is unusual for us.

There were a few downsides, I wish the pools and bars were open past 6pm. There didn't seem to be any nightlife at this resort, I'm not sure if if was the time of year, or if because it was a timeshare that they didn't have any sort of entertainment. Also check in process took over an hour. It wasn't just the checking in part, it was the woman who was trying to explain (eg, sell) us on the excursions. We had told her when she started that we would like to go on an excursion, but we were exhausted and would come down and talk to her again tomorrow. She said, "Oh, ok. Well let me just tell you about this..", then continued to talk for another 25 minutes.. I eventually wandered away and let her prattle on to my aunt, who was the only one still actually feining an interest in what she had to say.

Lastly the time share guys. Ugh. What a giant pain in the butt that guy was. Let me start off by saying he's just doing his job. I get that. But he went above and beyond to be possibly the rudest person I've ever had the pleasure of encountering. My mom and aunt went to the "timeshare breakfast", and after 5 hours of them being gone, I went to find them. We had plans for the afternoon, and I was starting to become concerned when it was mid afternoon and they hadn't come back yet. I was able to locate them in the sales centre. They both had this 'glazed' look, and when they decided it was time to leave, the sales guy was nothing short of shockingly, unbelieveably rude. I don't think I could possibly repeat what he muttered to me under his breath as I was walking away, and still have my review posted..

Overall the facilities were nice, the rooms were gorgeous and most of the staff were really friendly.

I would come back here, but if you are going to the timeshare meetings, be prepared to spend at LEAST half a day there. I saw people who were at the morning meeting coming back 6PM? You have to have a backbone if you plan on attending the meetings.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WaterdownErin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review, 5 February 2014
Dear WaterdownErin :

Thank you for sharing your detailed comments about your vacation at Mayan Palace. We are glad you enjoyed the breakfast buffet, our facilities and accommodations. We are grateful for your kind words about some of our staff's service,as this is what we strive for every day.
However, we are shocked to learn about the inconvenience experienced during your stay. All our staff has a strict regimen of training and supervision in order to provide the highest level of service our guests expect from us. For that reason, we will gladly follow-up with the appropriate areas as we strive to make each and every one of our guests feel cared for, appreciated and respected.Your suggestions help us to provide you everything that you need to make the most of your vacation and in that way, continue creating ideal vacation experiences for our guests.This is very useful to us.

We hope you allow us to make your next stay an unforgettable one.

Warmest regards,
Mayan Palace Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mayan Palace Nuevo Vallarta

Property: Mayan Palace Nuevo Vallarta
Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Nuevo Vallarta
#8 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): ££
Number of rooms: 20
Reservation Options:
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Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort

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