I went to this resort with my mom for a 5 day trip. The resort is well kept, clean and I thought the beds were very comfortable. The first night we got there we got an okay room with no view and the AC wasnt working. We talked to the front desk and they were kind enough to change our room. We got a room with a much better view and the AC worked great.
During the day at the pool the music they played could get really slow and boring. At the swim up bar it would have been nice to have more energetic music, but that never happened. The service at the pool was great. All the guys were very attentive and helpful. That was great.
My main complaint was that the food at the restaurant was hit and miss... so was the service. There seemed to be a lot of staff, but it was difficult to get good service. The menus were okay and I just thought the food could have been much better. It just lacked zest and flavor that you would expect from a resort in Mexico. I remember my mom asked for salsa and they gave us salsa in a bottle that was not good at all. The drinks were so-so too. They use a fruit juice in their mixed drinks that just tasted artificial. I don't know.... I enjoyed my stay, but the food could have been better.
- Official Description (provided by the hotel):
- "Bel Air Vallarta the perfect hotel for a family vacation" Family vacations are made to be on the Riviera Nayarit. Enjoy the beauty of the traditional Puerto Vallarta, the beautiful and colorful Bucerias, or maybe the exclusive Nuevo Vallarta where you will find everything you were looking for and more. Can you imagine spending a day at the spa pampering yourself at one of the best hotels in Nuevo Vallarta? Imagine your kids having a blast at our Kids Club, everything is possible here. A destination like this provides much as you can imagine, activities on land, sea and even air is what awaits you. Stay with with your family and enjoy the best time of your lives together and create your own #BelAirMoment. Bel Air Vallarta offers 215 spacious and luxurious rooms where you can enjoy a deserved rest after those long days at the beach, pool or enjoying the gastronomic offer that we have for you along with all the entertainment options that this resort has. In addition to luxury hotel rooms in Nuevo Vallarta Bel Air Vallarta offers luxury amenities that will make your stay a unique and memorable vacation, the "Bel Air Delights" those great little details that will give your holiday a touch of sophistication and also will make you feel at home. Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights In Bel Air we know that your holiday should be something memorable that's why we have created a series of experiences that will fulfill all your dreams and needs to make your vacation something you cannot forget. Personalized vacation experiences with a touch of luxury and sophistication, the "Bel Air Experiences". All Gourmet Experience All Romance Experience All Spa Experience ... more less
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- Also Known As:
- Bel Air Collection Resort And Spa Vallarta
- Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta
- Playa Del Sol Grand Hotel
- Playa Del Sol Grand Puerto Vallarta
- Playa Del Sol Grand Resort