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The Grand Mayan at Vidanta Nuevo Vallarta
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Reviews (3,949)
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Reviewed 15 April 2014

Just returned from our 2nd visit to the Grand Mayan. 1st trip we had a view of the ocean and this trip our room overlooked the golf course. We enjoyed both. Since our 1st trip they have added Santuria. It was a great spot to finish the evening with a bottle of wine for the adults or brownie bites for the kids. They have nightly shows for your entertainment. Beautiful relaxing setting and fountains. Another new addition is the Plaza. We took advantage of picking up some pastries, cappuchinos and crepes one morning and were able to sit outside and enjoy the stunning grounds. We really enjoy this resort. The grounds and boardwalks are a great place to take a morning stroll. Staff is always friendly and the resort is well maintained. We didn't have a problem getting seating by the pool and young and old enjoyed the lazy river. My only complaint was not getting to use the pool on the beach @ the Bliss. This was another new addition but only available to Bliss guests. You can go farther down the beach and use the pool on the beach @ the Mayan Palace but it is a further trek. Easier just to stay @ the pools @ the Grand Mayan. We did get the breakfast/lunch meal package for one day. You are able to exchange the lunch for the fiesta and then we had the excellent breakfast buffet by the pool. We found that by doing this it was like getting the fiesta (which is not cheap) at a discount and free breakfast. We look forward to our next trip.

Room Tip: we like to be in building one. gym and spa on bottom floor. View of ocean or golf course both nice. higher floor perferable. we travel with another family (7 total) and the grand master suite is perfect!
  • Stayed: April 2014, travelled with family
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4  Thank ohmy65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan at Vidanta Nuevo Vallarta, responded to this reviewResponded 28 April 2014

Dear ohmy65 :

Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the pools, the grounds, the new additions the Santuario, the Plaza and took advantage of the promotions available during your stay. We are delighted to find out that our staff was welcoming as this is what we strive for every day.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are pleased to learn we successfully made that possible for you and your loved ones.

We appreciate your feedback and we truly look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Waterslides, alcohol, and food. What more could you want from a Mexican vacation? Great location, quick drive to Puerto Vallarta and an easy trip to sanfrancisco and other small towns along the coast. Ziplineing at an agave farm and learning about therocess of making tequila was so much fun.

  • Stayed: June 2013, travelled with family
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2  Thank oscar w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan at Vidanta Nuevo Vallarta, responded to this reviewResponded 28 April 2014

Dear oscar w :

Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.
Happily,

The Grand Mayan Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

We are just finishing a weeks stay at The Grand Mayan resort. This resort is outstanding and the grounds simply beautiful. It is our first visit here and we are having an absolutely wonderful time.the restaurants have all been top notch and we have been traveled into the town of Bucerias by taxi to shop and enjoy some of the restaurants in the local area.

There are also many activities going on at the resort and also many excursions to choose from. The activities are free and the excursions are moderately priced. There are many pools and boardwalks throughout the property to enjoy the grounds. Shuttles will also take you throughout the property to the various sister resorts co-located on the property.This resort is definitely a good value for your money.

  • Stayed: April 2014
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4  Thank kjwhitehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan at Vidanta Nuevo Vallarta, responded to this reviewResponded 28 April 2014

Dear kjwhitehead :

We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools and grounds .

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this.

It will be our pleasure to have you as a guest again.

Happily,

The Grand Mayan Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

We stayed there for spring break. The hotel, pool, restaurants and beach were all very nice. However we had a bad experience with our room and the way Grand Mayan handled it left us with a bad taste. When we checked in we paid the extra money for wifi but it only worked for one day despite several calls to front desk and technical support. Very frustrating since we had some work to do which required internet and It never got resolved.

But the worst was when we arrived back to hotel late one evening and noticed someone had been in our room and moved our stuff around. We called the front desk and were informed our room had had a pipe burst and water poured into our room for several hours causing flooding of 3-5 inches. They were nice and offered to launder our clothing. As we looked around we realized this was way more than wet clothing left on the floor. We had our 2 work backpacks on the floor that contained a laptop, ipad, blackberry, chargers, etc. In addition our entire families’ shoes, work papers, books, magazines, and suitcases were all sopping wet. We asked concierge to send someone up to photograph the damage. Our last day left of vacation was spent drying our our stuff most of which never really dried before we left. At checkout we asked for a discount and they refused and instead offered us a late afternoon checkout or buffet – neither useful when we had a plane to catch. An extra discount on food charges, or a spa treatment or even a nice apology would have been appreciated and might have made us feeling better.

When we returned home, we realized a pair of new shoes and new book were ruined from the water. They refused to reimburse us and told us we already had our bill adjusted for wifi (it never worked and had nothing to do with the flood). Instead of reimbursing us for our damaged items, they offered services "personalized check-in at concierge, ocean view up to availability, welcome fruit plate, turn down services, late checkout" on our next stay. Why would you offer someone something they will never use instead of addressing their problem and taking responsibility for their loss? If you want to be a world class resort, focus on the customer experience and empower your employees to intervene in a relevant meaningful way.

  • Stayed: April 2014, travelled with family
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9  Thank DolHop414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

Our recent trip to Grand Mayan Nuevo Vallarta was very pleasant experience. One of our best vacations ever. Pools with lazy river, a beach to walk for hours, beautiful gardens, great variety of food and restaurants with no pressure on choices or time to finish, golf, tennis and other activities all add up to a great time. The staff are all exceptionally friendly, and helpful in all respects. Looking forward to visit The Grand Mayan Resort in other City of Mexico.
We met with Cristina Ornelas who was our customer relations rep. She was extremely helpful especially after learning that our purchase was different than it had been explained to us in Cancun. She made sure that we understood all the calculations and prices. I hope that everyone is lucky enough to meet her while at the Grand Mayan Nuevo Vallarta resorts.
Thank You Cristina,
Jorge and Adelina Escoto - Judson and Andreia Alves

  • Stayed: April 2014, travelled with friends
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2  Thank jfalvesusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan at Vidanta Nuevo Vallarta, responded to this reviewResponded 28 April 2014

Dear jfalvesusa :

Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the beautiful gardens, playing golf and tennis. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are certain Cristina will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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