We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice, but pricey.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
The Grand Mayan Nuevo Vallarta
Ranked #10 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed 24 May 2014

We stayed at the Grand Mayan in May and had a great time. I'll break down the resort.

Time share staff: OK, let's get this one out of the way. We knew they would start hitting us up at check-in, so we were prepared. Although Rosie was pleasant and smiled a lot, she ignored our "No, gracias" eight times and plowed right into her next attempt. She finally got the message, gave us a couple of brochures ("in case you change your minds") and let us go. After that, we weren't bothered by the time share folks.

Resort staff: Very friendly. Always willing to answer any questions we had. They must get tired of saying "Hola" to guests a thousand times a day, but they always smile.

Rooms: We had a 1-bedroom suite on the 6th floor facing away from the bay. It was very nice, very clean. The view was of the lush vegetation, a beautiful restaurant (Gong), and the small lake. The mattresses were thin, but not as uncomfortable as we thought (based on other TA reviews). Bathroom was good size, with 2 sinks in the main area and another in a separate area adjoining it. The shower was good size with plenty of water pressure. There was an in-room safe and they tell you to call them if you want to use it. We did and they told us it would cost $250 pesos ($22 US) for the week. We said OK and used it, but they never charged us for it. Honestly, if you just used it, I don't know how they would even know. I read other TA reviews about the soaker pool on the balcony (which is about 6 feet by 5 feet). I didn't think too much of it at the time, but it was kind of nice to sit in it with a cold cerveza at the end of a hot day before going out to dinner.

Restaurants: There are plenty of them on the grounds -- all of them overpriced. We ate at Cafe Del Lago (breakfast buffet for about $23 US and it had a lot of different foods that were OK); Ola Mulata (the ciabatta fish sandwich was excellent): Samba (for some lighter meals and another overpriced breakfast buffet); Havana Moon (excellent meal set right next to the beach). We had some service problems at the Havana Moon and wrote "mal servicio" on the receipt. That night, we received a call to our room from Santiago (the manager of Havana). He was very apologetic and very concerned that people eating at his restaurant went away with a good feeling about the place. He credited our drinks and one of our meals. Very thoughtful. Other times, we ate off-site. A couple of stand-out places nearby are Eddie's and Tacos Break. Good food. Good service. Good price.

Beach: Water was brownish color, but very refreshing. The beach was clean and while not the white powdery sand you find on the east coast of Mexico, it was still a fine sand. The palapas were nice, with 4 chairs and a built-in table around the pole. You didn't have to be escorted to one; you just pick the one you want and set up camp.

Pools: Very nice. Plenty of chairs for everyone, but I don't think you would find the same accessibility during peak seasons. We had plenty of room even though the Mayan Palace pool (next to the beach) was closed for the week for maintenance.

The grounds: The landscaping was amazing. We have been to a lot of resorts and this was the best landscaping by far. We couldn't come close to guessing how many varieties of plants there were.

Miscellaneous: The resort could do a better job of informing people about what is going on. We didn't know the Mayan Palace pool was closed till we walked to it and saw it. There was nothing in the main lobby that told us. The beach parties are advertised in the hotel guide in each room. We were looking forward to these because they were on the beach and had open bars. Both the beach bbq and the Mexican fiesta were canceled and moved form the beach to the Cafe Del Lago (indoors and NO open bar). Happy hours are not openly advertised, even though they were daily from 12-1 pm and 5-6 pm.
The vendors on the beach are relentless. You finally just have to look down or close your eyes when you see them coming (which is about every 2 minutes).
Getting around the resort was very easy for us. Between the shuttles and walking, everything was easily accessible.
Taxi from the Grand Mayan to Puerto Vallarta (at the start of the Malecon) was $190 pesos.
Taxi from the Grand Mayan to the airport was $145 pesos.

All things considered, the Grand Mayan was a nice place and we would go back.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 12 June 2014

Dear Ralph B :
We truly appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the breathtaking landscape, and our food options.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!


Happily,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (3,471)
There are newer reviews for The Grand Mayan Nuevo Vallarta
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,523 - 1,529 of 3,472 reviews

Reviewed 22 May 2014

This was my second trip staying in the Grand Mayan Nuevo Vallarta and it had been fabulous both times. Now thanks to Ian P. we will be staying in the Grand Mayans every time. He was and has been so helpful that a ton of thanks doesn't cut it! Great location and amazing service!!!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Vbeck76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 12 June 2014

Dear Vbeck76:
Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a nice vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

This was our third year in a row vacationing at the Grand Mayan Resort. This first trip was awsome, the second was less than awesome and this last trip was absolutely awful. I'll start by saying the bed was like sleeping on concrete, my arms actually went numb every night and I didn't sleep well at all. The computers were removed from the rooms, which was a huge problem for me because I didn't bring my laptop this time due to the fact there was always an in-room computer for guests. Last year they changed the layout of the property in order to make a central drop off point for all the hotels in the area... probably a mile away from the actual room. You have to walk quite a ways to the "Santorium" in order to get a shuttle to take you to the hotel. VERY INCONVIENENT, and very rough on anyone who has any type of physical problem so that was a struggle in inself. Once you arrive, plan on staying in the resort the whole time as leaving the property is very difficult. One of my biggest complaints is that they closed down the Sun Market right next to the hotel. We used to go there every day and buy water, soda, beer, snacks, etc. NOW you have to catch a shuttle and ride over to the Mayan Palace and use that "store" which is much higher priced and has 1/4 the selection that the market had. Of course it's not just a quick shuttle ride over, you will then have to walk quite a ways to get to the store, entering on the second floor and weaving your way around all the other shops within before you get to the store on the 1st floor. Don't buy alot because remember you have to lug it all back to the shuttle and then to your room. All I can say is a gallon of water gets real heavy. The road alongside the hotel where the Sun Market was is now totally blocked off and you cannot access it at all, which means you cannot walk to any of the local eateries like Eddie's or El Baracuda without taking a cab, of course after you walk your (un-happy) butt all the way down to the Santorium for the cab. I feel like they blocked access to redirect everyone to their own restraunts and shops. However, it only made me feel like a hostage

We've always booked a room in the 3rd tower to have easy access to the Brio spa, and our favorite thing to do after a day at the beach was to stop in and shower, use the hot tub and steam room etc. However, NOW they won't let you do that anymore without an appointment! Well, when I'm on vacation I want to relax and do what I want, when I want without schedules and appointments. How do you know what time you are going to be done at the beach anyways? The day they told us we couldn't use the facility because we didn't have an appointment there were only two people in there at that time! Give me a break.... I'm on VACATION!

Anyway, lots of money for lots of restrictions. Although the pools and grounds are beautiful I will NOT RETURN!

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

We have been coming to the Grand Mayan for 12 years and decided it was about time to write a review. We LOVE this place. The property itself is magnificent. The landscaping includes lush gardens with tall palm trees. Because it is such a large property, there is a shuttle ready to take you wherever you want to go. The new La Plaza has specialty items if you wish to purchase ingredients for a delicious meal starting with appetizers to magnificent desserts. The rooms are spotless . We had a gorgeous balcony with a beautiful ocean view. There is not one unfriendly staff person on the entire property. Everyone is helpful and offers a greeting when you pass. Carlos Gonzales gave us a presentation about future plans for the resort . It was interesting and was presented with enthusiasm. You could tell that he loves the resort and is committed to its growth. I thoroughly enjoyed our breakfast with him and would be happy to recommend him. I truly believe that you will thoroughly enjoy your stay at the Grand Mayan. Try Bucarias for some good food. It's a little town outside of Puerto Vallarta. There are also good restaurants at the resort ranging from moderately priced to expensive. I cannot end this review without telling the reader to enjoy the beautiful sunsets and also to enjoy a walkion the long expanse of beach!

Room Tip: Ask in the nicest of all ways for an upgrade for an ocean view , third floor or up.
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bronx2800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 13 June 2014

Dear bronx2800:
Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased you enjoyed our beautiful landscaping and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence.

Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay enjoyable.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

This is the third Mayan property that we have stayed at and by far one of the delightful vacations we have had the pleasure of experiencing. This property is massive and immaculate. Having read some of the negative reviews we were a bit cautious with out expectations. We must say that every request, every desire was fulfilled to a tee!! My husband has difficulty walking and each time going to the pool he was asked if he would like assistance or a wheelchair. When we dined at Gong, a golf cart was brought to the Grand Mayan's entrance to take us across the street and then a golf cart was brought to Gong to pick us up. We dined at Gong, Samba and Epazote...all of which were wonderful with Epazote being the most elegant. Food was great, loved all the seafood on the menu as this is one thing we always look forward to having when we get a chance. Every employee was more than courteous, our room was great located in Tower 3, 4th floor with a view of the grounds. Our maid, Marta, was fantastic. During the day I visited the Lux Residences and pool area, Mayan Palace, Bliss. We were there in April after Easter and Spring Break...PERFECT...hardly anyone around. You never touch your luggage or your groceries (should you visit Walmart) These items are delivered in a secure fashion right to your door and unpacked for you. Loved there not being any cars driving around...they keep them in a Motor Park Area and deliver them to you at a pick up location (also where you get taxis) OH yes, taxi to Walmart $6 USA each way, Paradise Village Mall $5 each way and Airport $13...most reasonable..lMUCH less than renting a car and the cabs are very safe to take...went a few places just by myself with no problem. Cheap liquor at Walmart. Nice market at Paradise Village Mall with most reasonable prices...So GO HAVE FUN...Ole, Ole!! A very enjoyable and super relaxing vacation.

Room Tip: Be sure that at check in you tell them that you DO NOT WANT A ROOM THAT FACES THE GARAGE. Beach and...
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank stsskiing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 13 June 2014

Dear Stsskiing :
We truly appreciate the time you have taken to share with us your impression about your stay . We are very happy to learn you like all our properties. We are delighted to learn you enjoyed our food options at Gong, Samba, and Epazote. We are happy as well that you liked our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We are certain Marta will gladly receive your feedback.

We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.

We look forward to welcoming you back and continue making your stays memorable!

Happily,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

This place really is gorgeous. The pools, the lazy river, the view from our balcony. The food is great too. However, there some minuses. Our bed was hard as a brick. Then someone told us we could ask for a foam pad. That was somewhat better. Also, you have to buy coffee. About $3.50 for enough for a pot so you would do well to bring coffee from home. Internet costs almost $100.00 for the week. It seems bad to me that a cheap Super 8 Motel will give you coffee and internet for free, but the high-priced places make you pay for it. Also the check-in process is long. We did not like the fact that they take an imprint of your credit card (not unusual in itself) but they also go ahead and put about $700.00 on it. They don't actually charge the card until you check out. So what is the point? Do they think we will steal the furniture? Again, beautiful place, friendly people, but you will spend a lot of money once you are here. We took a cab to Walmart and bought some snacks and drinks (didn't get coffee because we didn't realize that the package in our room was the last free coffee we would get). We had a late brunch every day and then just had snacks when we came in from the pool. One night there was a BBQ Buffet special and another night was a Mexican Buffet. About $40.00 for both of us not counting tip. I am not trying to turn you away from this beautiful place--I am sitting on our balcony looking at the ocean and pool--but you should be aware of the downsides.

Room Tip: You can ask for an ocean view on a high floor but don't be surprised if you don't get it. Fr...
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 229marilynnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 13 June 2014

Dear MarilynnandGene:

We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to find that you enjoyed our food options, the pools and thank you for your kind comment about our staff, as we consider them one of our biggest assets.

All the same, we are disappointed that we were unable to meet your expectations to the fullest. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests' expectations. We would like to point out as well that our prices are competitive compared to other resorts.

We hope to welcome you back in the future.

Warmest regards,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

This is a beautiful resort. I found it quite, European? Meaning it does not have the feel of Mexico (for me), as I have experienced at other area resorts. The grounds are gorgeous, the rooms are great. I thank staffers Lilia, Jorge, Pedro, and Juan for their attentiveness and great attitudes. The pools are the draw at this resort. I found the Segways used by the beach staff a wonderful idea! Never saw a spilled drink or food tray! I did feel as if the resort didn't want you to ever leave, they made it very difficult to do so, with long waits for resort transport, long walks to get to a taxi stand. They have added a plaza, where you CAN buy food, clothes, etc, very expensive, and it is located far far away from The Grand Mayan. Which leads me to another point: The Grand seems focused on families, while the other, more remote resorts within (Grand Luxe, Mayan Palace, etc) are adult oriented. And there is strict heierarchy as to which guest can go where. Nobody wants to be made to feel less than. The Kids Club is fabulous (traveled with 5 year old relatives)! I highly recommend it for a half or full day respite for parents. I also recommend good shoes, the patio surfaces in the rooms, and most outdoor paths/poolside are aggregate concrete, very tough on feet! If you are wanting to go to Eddies Restaurant near the marina, you can no longer cut through property, they closed it off. You must now walk the beach to the public access down by the jetty. Mother's Day appears to be start of much refurbishment, as the Sanctuarium was closed, and we heard construction noise most days. My favorite part of this trip? The cooking class at the Grand Luxe Epazote restaurant! Awesome experience!

Room Tip: We were on 3rd floor, just at tree tops, looking at Lazy river, big slide, and partial beach. The c...
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ETicketRide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 13 June 2014

Dear ETicketRide:
Thank you for providing your comments about your vacation at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very important to us. The same way, it is pleasing to find out you liked the kids club and our cooking class .

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nuevo Vallarta hotels
4.6 mi away
Villa del Palmar Flamingos
0.7 mi away
Paradise Village Beach Resort & Spa
1.9 mi away
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit
#1 of 28 in Nuevo Vallarta
2,581 reviews
Show Prices
Show Prices
Show Prices
4.6 mi away
Villa La Estancia Beach Resort & Spa Riviera Nayarit
2.6 mi away
Marival Residences Luxury Resort
Marival Residences Luxury Resort
#4 of 28 in Nuevo Vallarta
2,095 reviews
1.1 mi away
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta
#6 of 28 in Nuevo Vallarta
4,395 reviews
Show Prices
Show Prices
Show Prices

Been to The Grand Mayan Nuevo Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Náutico Turístico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 On the Beach Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
Price Range: £74 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your The Grand Mayan Nuevo Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing