We stayed at the Grand Mayan in May and had a great time. I'll break down the resort.
Time share staff: OK, let's get this one out of the way. We knew they would start hitting us up at check-in, so we were prepared. Although Rosie was pleasant and smiled a lot, she ignored our "No, gracias" eight times and plowed right into her next attempt. She finally got the message, gave us a couple of brochures ("in case you change your minds") and let us go. After that, we weren't bothered by the time share folks.
Resort staff: Very friendly. Always willing to answer any questions we had. They must get tired of saying "Hola" to guests a thousand times a day, but they always smile.
Rooms: We had a 1-bedroom suite on the 6th floor facing away from the bay. It was very nice, very clean. The view was of the lush vegetation, a beautiful restaurant (Gong), and the small lake. The mattresses were thin, but not as uncomfortable as we thought (based on other TA reviews). Bathroom was good size, with 2 sinks in the main area and another in a separate area adjoining it. The shower was good size with plenty of water pressure. There was an in-room safe and they tell you to call them if you want to use it. We did and they told us it would cost $250 pesos ($22 US) for the week. We said OK and used it, but they never charged us for it. Honestly, if you just used it, I don't know how they would even know. I read other TA reviews about the soaker pool on the balcony (which is about 6 feet by 5 feet). I didn't think too much of it at the time, but it was kind of nice to sit in it with a cold cerveza at the end of a hot day before going out to dinner.
Restaurants: There are plenty of them on the grounds -- all of them overpriced. We ate at Cafe Del Lago (breakfast buffet for about $23 US and it had a lot of different foods that were OK); Ola Mulata (the ciabatta fish sandwich was excellent): Samba (for some lighter meals and another overpriced breakfast buffet); Havana Moon (excellent meal set right next to the beach). We had some service problems at the Havana Moon and wrote "mal servicio" on the receipt. That night, we received a call to our room from Santiago (the manager of Havana). He was very apologetic and very concerned that people eating at his restaurant went away with a good feeling about the place. He credited our drinks and one of our meals. Very thoughtful. Other times, we ate off-site. A couple of stand-out places nearby are Eddie's and Tacos Break. Good food. Good service. Good price.
Beach: Water was brownish color, but very refreshing. The beach was clean and while not the white powdery sand you find on the east coast of Mexico, it was still a fine sand. The palapas were nice, with 4 chairs and a built-in table around the pole. You didn't have to be escorted to one; you just pick the one you want and set up camp.
Pools: Very nice. Plenty of chairs for everyone, but I don't think you would find the same accessibility during peak seasons. We had plenty of room even though the Mayan Palace pool (next to the beach) was closed for the week for maintenance.
The grounds: The landscaping was amazing. We have been to a lot of resorts and this was the best landscaping by far. We couldn't come close to guessing how many varieties of plants there were.
Miscellaneous: The resort could do a better job of informing people about what is going on. We didn't know the Mayan Palace pool was closed till we walked to it and saw it. There was nothing in the main lobby that told us. The beach parties are advertised in the hotel guide in each room. We were looking forward to these because they were on the beach and had open bars. Both the beach bbq and the Mexican fiesta were canceled and moved form the beach to the Cafe Del Lago (indoors and NO open bar). Happy hours are not openly advertised, even though they were daily from 12-1 pm and 5-6 pm.
The vendors on the beach are relentless. You finally just have to look down or close your eyes when you see them coming (which is about every 2 minutes).
Getting around the resort was very easy for us. Between the shuttles and walking, everything was easily accessible.
Taxi from the Grand Mayan to Puerto Vallarta (at the start of the Malecon) was $190 pesos.
Taxi from the Grand Mayan to the airport was $145 pesos.
All things considered, the Grand Mayan was a nice place and we would go back.
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta