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“NO TIME SHARE HASTLE”

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The Grand Mayan Nuevo Vallarta
Ranked #9 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed 1 July 2014

They must have changed their tactics. They asked if we wanted a presentation and we said, "no" and they said we wont't call you or ask you again and that was it! The new water park is amazing. Pools go on forever with a "lazy river" that runs about a mile though the property and you float in a tube. Great fun! The kids loved the water slide. There's a whole baby park in the water with lots of little slides. And more. Best of all I loved the ocean which is warm, sandy, and has lots of big gentle waves. As always the food is expensive. There's a good food option down the beach at the marina called Eddies. Very good reasonable food. Shrimp is outstanding. Mexican food is too. And the hotel has a taco joint just outside the entrance which is very inexpensive and good.

Room Tip: We were in the building closest to the beach, pool, etc. It was very convenient for everything.
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  • Stayed: June 2014, travelled with family
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5  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 3 July 2014

Dear Linda M :

Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are pleased to learn you enjoyed the lazy river and our pools.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this. We would like to point out as well, that our prices are competitive compared to other resorts.

It will be our pleasure to have you as a guest again.

Happily,

The Grand Mayan Nuevo Vallarta Management.

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1,611 - 1,617 of 3,736 reviews

Reviewed 27 June 2014

We stayed at the grand mayan 1 bedroom. The rooms were awesome. The resort was fabulous. The staff is so friendly and nice. The pool, lazy river, slide and wave pool are awesome. You are also right on the ocean. There is always something going on. You never need to leave the resort if you don't want. Yes the restaurants are a little expensive but very competitive to others. There is a store on property we had a kitchen so we bought snack stuff and breakfast stuff and only ate out at night. We did the rhythms of the night excursion it is awesome. We are going on the extreme adventure excursion today. Yes you are going to read some bad reviews of time share presentation. Come on people you get what you expect. It's about 3 hours total but for all you get in return for going it was fine. Yes it's high pressure but what timeshare sales pitch is not. If your not interested just say no. Yes you will have to say no a few times but even when buying a car if you say no they don't just let it go at that you say no a few times. Overall we had an amazing vacation and will no doubt be back at a mayan resort.

  • Stayed: June 2014
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2  Thank Rag8536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 3 July 2014

Dear Rag8536:

We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.

Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. We are always happy to find out we have achieved this.

It will be our pleasure to have you as a guest again.

Happily,

The Grand Mayan Nuevo Vallarta Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We are booked into the Grand Mayan in Nuevo Vallarta in a two bedroom unit booked through RCI they have two different resort numbers for the resort 7491 & 7486. Does anyone know if it's the same property? Will there be a kitchen?

  • Stayed: March 2014, travelled with family
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8  Thank justice034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 10 July 2014

Dear justice034:

Our reservations‘ representatives at the Customer Care Center are always ready to provide assistance for our guests. Please reach out to them at 1.800.292.9446 or by email at customerservice@thegrandmayan.com.


Best regards,

The Grand Mayan Nuevo Vallarta Management.

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Reviewed 26 June 2014

We have been Mayan owners for 11 years now. This was our 1st say at the Grand Mayan Nuevo Vallarta. The resort is great for families. They have a fun water slide, wave pool, kids water play area (good for kids up to about 6 yrs old). The kids loved the kids club. The restaurants are great - the best was the Burger House - the view is awesome and the tuna burger is yummy.. we loved the others too, but that one stood out. They also have an fun activities staff. The beach is nice - though we spend most of our time in the pools. The staff was very helpful and friendly. Pool side service was great, Jorge Mesro is the best. He was ready for us every day when we hit the pool and remembered what we all liked to drink. The resort is kept very clean (they have people cleaning the resort every day). Easy reservations for Vallarta Adventures (the best for excursions). My wife and I enjoyed the spa. You must try the Temazcal at the Bio spa (a Mesoamaerican Indians ritual). The only draw back was having to pay for internet access (though it was reasonably priced at about $15(US) for the week. We can’t wait to go back.

Room Tip: If you have children we recommend Building 3 as it's close to the kid pool area and kids club.
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  • Stayed: June 2014, travelled with family
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2  Thank phardy68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 3 July 2014

Dear phardy68 :

Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the spa, our pools and you perceived the resort’s cleanliness. We will gladly share your comments with our pool bar’s staff as well. We are certain Jorge will gladly receive your feedback, as all our staff is always looking to meet our guests’ expectations to the fullest.

Comments like yours inspire us to continue creating ideal vacation experiences.

We truly look forward to serving you again in the near future!

Happily,

The Grand Mayan Nuevo Vallarta Management.

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Reviewed 25 June 2014

The resort was very nice with many amenities. Restaurants were pricey and I was disappointed with the Mexican Buffet on the Thursday. The week was wonderful with the exception of the sales pitch, was suppose to be 60 minutes and it took over 3 hours.... the salesman at the end of the presentation became hostile and rude. Put a damper on the week.

  • Stayed: June 2014, travelled with friends
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1  Thank teachonvacation14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 25 June 2014

Dear teachonvacation14:

We are gratified to hear about your visit at The Grand Mayan. We are happy to learn that you enjoyed our facilities and accommodations.

It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our services. We would like to point out as well that our prices are competitive compared to other resorts.

We hope to host your vacation again in the near future.

Yours sincerely,

The Grand Mayan Nuevo Vallarta Management.

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Reviewed 23 June 2014

Currently members of Mayan Palace. We were given given a free upgrade to Grand Mayan. The owners update was great. Mr Mariano Navarrette gave an excellent presentation. We will definitely come back next year.

Room Tip: Room s on the beach have a greatg view.
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  • Stayed: June 2014, travelled with family
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1  Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Gerente at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 25 June 2014

Dear Charles B :

Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with Mariano, as working to anticipate and exceed your every need is very important to us.

Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.

We truly appreciate your preference and look forward to serving you again in the near future.

Happily,

The Grand Mayan Nuevo Vallarta Management.

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Reviewed 22 June 2014

Walmart is the best way to get groceries, $7 Taxi ride each way and plenty of choices. The restaurants on the property were hit or miss. They have the all inclusive schedule, all restaurants are never open around the clock. The breakfast buffet was the best but closed at noon and was pricey. Pool side cafes were okay, small portions and still costly. Went to dinner at Tramonta wanting short ribs from the menu....not available, then We settled for the red snapper and it wasn't very tasty and I still think it wasn't red snapper. We tried but didn't enjoy it.

Near by is Le Laguna, GREAT FOOD, SERVICE AND PRICING!!! We ate here multiple times.

Room Tip: rooms that end in even numbers face the ocean, odd side faces construction, parking lot or the close...
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  • Stayed: June 2014, travelled with family
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    • Sleep Quality
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5  Thank Loving L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this reviewResponded 3 July 2014

Dear Loving L:

Thank you for providing your comments about your vacation at The Grand Mayan. We are happy to learn that you enjoyed our breakfast buffet.

Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations, since they work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. We would like to point out as well that our prices are competitive compared to other resorts.

We hope to host your vacation again in the near future.

Yours sincerely,

The Grand Mayan Nuevo Vallarta Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Náutico Turístico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#8 Family Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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