My husband, son (20 months) and l stayed at The Gran Mayan last week. I had requested a crib in my reservation. A day before my trip l called to add an extra room and happened to ask if we had the crib and that it was an actual crib and not a pack and play. The concierge person that l talked to said that they actually have CRIBS made from WOOD and that they were not PACK and PLAY type but that they didn't have any of them available any more and that they couldn't guarantee a CRIB because they were given upon availability. After speaking to a manager (Ana Junco) she confirmed that we were going to have a CRIB for sure. As soon as we got to the hotel they bring to my room a PACK AND PLAY not a WOOD CRIB as they confirmed on the phone. They said they DO NOT have ANY ACTUAL CRIBS at any of their resorts there.
I was pretty upset by this because l had called to ask specifically about it and they couldn't give the information right.
Also as soon as you get there they offer you to go to a breakfast to sell a time share and we were told that even if we didn't go, they were going to credit us for $3,000 pesos because of the trouble with the "CRIB" (Roberta Borgini). Of course by the time we checked out she said she didn't say so...very poor customer service here.
In general the hotel is very nice and the pools are great for kids. Talking about service, it is SLOW. It took sometimes an hour to get a drink at the pool.
If you are looking to spend too much time at the beach, reconsider. The water there is BROWN not blue, there is a river that goes into this beach and at this time of the year the water doesn't look good.
Overall very nice place and everybody is very friendly, customer service can really upgrade.
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta