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The Grand Mayan Nuevo Vallarta
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Reviews (3,907)
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Reviewed 8 February 2010

One of the best vacations we have ever had! We had the 2 bedroom, 2 bath unit with nice large kitchen (no oven, but it wasn't needed)with a big living room and the view from the balcony was wonderful.
Maid service twice a day, there is a jacuzzi in both bedrooms, flat screen tvs in all three rooms and your own personal tiny swimming pool.
We didn't use our personal pool as the big pool was just outside our building and a Lazy River going around it. An iguana raced through a couple of times and the birds were beautiful.
The ocean surf is just about a city block from the hotel, you get there by passing the children's area and beautiful palms trees and flowers.
There were 6 of us and we all had a super, super time!
We did have to pay extra ($10 a day) for Internet....and the pesky time share people were a pain, but after a while you can say "no" quite firmly; the people who went with the timeshare folks were really unhappy!
You can grab a bus a block away to go to Walmart to buy food or bus to Puerta Vallarta. There is also a water taxi that will take you into Puerta Vallarta.

  • Stayed: January 2010, travelled with family
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3  Thank Rindge6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2010

This resort is very nice - the pools are amazing! If we would not have had timeshare points it would have been very very expensive however. The lobby with the statues in enough to knock your socks off - it's pretty over the top. The rooms are very nice and comfortable and most of the people who work there are very nice as well. Just watch out for the blond timeshare mob in the lobby - they will hound you to go to their breakfast presentations and will interrogate you about your activities the whole time. With the location being in Nuevo Vallarta, it's about 15 minutes or more drive to the city so the cabs can get expensive if you're not down with the bus. But if you don't mind hanging at the hotel the whole time or have your own transportation, it's fine. Tacos Break across the road is great! I also highly recommend the shrimp tacos at the snack bar by the beach at the resort itself. My sis loved the fish baguette. The Grand Mayan is actually pretty close to Vallarta Adventures if you are planning outdoor activities, so it's only about a 10 minute walk. There you can swim with dolphins and also sign up for day cruises and zip-lining and stuff. Overall, very nice, but I wouldn't pay for it out of pocket myself. Great experience though!

Stayed: January 2010
1  Thank brinafish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2010

We arrived at the GM at 12:30 p.m. on the the day we checked in. We expected to have to wait until 5:00 to get our room but were pleasantly surprised when they told us that a room would be available in about an hour. We then went to get our wristbands at the Time Share desk. We were never pressured to take a tour. We told them that we had another couple coming in that evening and were staying with us and that we would consider a tour once we talked to them. We received one call the next day asking if we wanted to tour the place but we told them no and they never bothered us again.

We had lunch at Ole Mulata on the ocean at the resort and had an average meal. The food was priced at about what I would expect at a resort of this caliber but the drinks were expensive.

We picked up our keys about an hour later and went up to our room where we were met by the bellman with our luggage. He gave us a tour of our condo and checked to make sure everythng was working. He was very friendly. He told us where the WalMart was and told us what the cost of a cab would be. We went there and stocked up on breakfast food and drinks.

Our room overlooked the area near the parking garage and was on the 1st floor which was above the time share sales area...not a very good view or location but based on several reviews that we had read, it is what we expected. The room was fantastic and we enjoyed our plunge pool on the lanai.

We tried the Italian restaurant for dinner but it was just average. We had lunch at Samba, the restaurant by the pool on several occassions and were very pleased. Again, the prices were about what you would expect for this resort.

One morning we went to the brunch buffet at the Sea Garden (part of the Mayan properties within easy walking distance) and were very pleased. It overlooked the pool and the ocean...and it was about $15.00 usd, much more affordable than the brunch at GM ($25) They had an omelette station and a Belgian waffle station as well as the typical breakfast items. They also had many entrees to choose from that were very good. We had so much to eat that we did not eat again until 8:00 that evening. Our only regret was that we did not find this place earlier in our trip so we could have gone more than once. It was mush quieter than GM and was very relaxing.

The entire staff of these resorts were excellent...we do not have one negative thing to say about anyone.

We would like to have been able to take a cooler to the pool so that we could have had a few more beers but they are not allowed. We did notice that they had a special of four cans of beer in a bucket . Unfortunately we did not think to buy one of these specials and then keep the bucket throughout the week and just keep it filled with our own beer. They had a drink special every day and two happy hours each day too. You got a large drink for the price of a small one.

We enjoyed the activity pool area and won free drinks when we played the games. It was really fun and when we got tired we relaxed in the lazy river. There were many chairs and there were plenty of palapas on the beach too. Unfortunately, chairs were often saved very early and you had to get out there pretty early to get a prime spot.

Several days we had tours scheduled early and then went to the pool after lunch. We were able to get a couple of chairs together and then had to find a couple more and move them together but it was no big deal. Very typical at the resorts that we have visited.

Overall, this was an excellent hotel and experience and we would definitely stay here again. It was top notch!

  • Stayed: January 2010, travelled as a couple
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3  Thank MawCincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2010

We purchased at the Grand Mayan Los Cabos in October 2008 so our visit to Grand Mayan Nuevo Vallarta was the first time using the resort as an owner. From the minute we arrived, the service was top notch. The resort was immaculate, the housekeeping staff was very attentive and the concierge was extremely helpful with any questions we had about restaurants or activities. The bellmen at the front were very helpful and we never waited long either for a cab or for a cart to take us to another part of the resort.

I went to the gym one day and the attendants (or trainers) were constantly coming around with cold water/juice and cool towels. I had the best massage there that I have ever had and when it was done, the masseuse simply thanked me and that was it! She didn't try to sell $500 worth of products that I "needed". The guys golfed one day and said it was "fine". The back nine holes were not open yet, but were close to opening. They said it was a fun course, but not too challenging and they had a great time.

The grounds at the Grand Mayan are beautiful. They are constantly being groomed and cleaned. The lazy river was great - even for a bunch of 50-somethings! The pools were beautiful and spotless. We ate dinner at Samba one night and had brunch there on our last morning and the food was very good. Our favorite place was the beachside bar/restaurant (the name escapes me right now) - good food, great service, and they mix a great margarita! We had two favorite restaurants away from the resort. One was at a restaurant in Bucerias (recommended by the concierge). Adautos on the Beach is right on the beach and the inside part of the restaurant is like a huge palapa. My husband and I both had fresh sea bass, he had two beers and I had a glass of wine, and our total bill was something like 320 pesos - an unbelievable value! Adauto personally saw to it that our group of 10 was well taken care of. I highly recommend dinner here. Another amazing dinner was Barcelona Tapas down in Puerto Vallarta (our second time there) - unbelievably good food and service. It sits on the third floor up one of the little cobblestone streets and has an incredible view of all of Banderas Bay. Be sure to be there for sunset!

As far as activities, we did take a cab into Puerto Vallarta 2 or 3 times and walked the malecon and around the town. We found the people so friendly and kind, and very proud of their city. They made you feel welcome. Yes, there are many timeshare sales people but you just say "no, thank you" and they leave you alone. We did the Los Veranos Canopy Tour (ziplining) which I recommend - they are great! We also did the dinner cruise through Vallarta Adventures which went down the coast to a small place on the water where you had dinner and watched a show - we thought that was over-rated. The boat ride was the best part! Other than that, we just relaxed and enjoyed the pools!

We did our owners' update and did end up upgrading to the Grand Bliss. After that, we were totally just left alone and there was no pressure.

All in all, we could NOT have been happier. I read reviews where people complain about high-priced drinks/food but they have to remember, this is a resort! Things are going to be a little higher and you should know that going in and not act surprised... To me, there was nothing lacking at the Grand Mayan. In fact, I have already booked another week in November 2010 (two 2-bedroom units) and we are bringing our adult children. We can't wait!

  • Stayed: October 2009, travelled with friends
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3  Thank SueB1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2010

Grand Mayan is a first class hotel, very clean, excellent suits but beware of timeshare sharks. They tell you it will only be a 90- minutes timeshare presentation but we had at least 6 salespeople for 5 hours. They would tell you I will get Sherry or Joe to sign you off (finish) but each new person would appear with "the yellow pad" and start offering you a new deal. They offer you a "free" buffet breakfast, 10% off your room bill, 50% discount off golf at their hotel. Then when you go to make teetimes the course is booked for the week. I think most timeshare people make golf times before they arrive.
My advise is if you get stuck in a timeshare presentation and you don't want to buy, just get up and leave. You really are not obligated to sign anything or be a captive audience to salespeople.

We enjoyed the beach. Food at the Mayan is quite expensive but you can look up restaurants in Nuevo Vallarta on Trip Advisors and walk about six blocks to the bus stop and just across the street you'll find some nice restaurants. We ate at Nopal Beach, Guido's, (no bread or salad served with pasta (?), and Godfather's Pizza.

My husband and I both agree when we go to Mexico next year, we'll find an all inclusive. I've never been disappointed in an all inclusive hotel in Mexico.

J A Druce

  • Stayed: February 2010, travelled as a couple
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Thank JudiDe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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