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“Great vacation”

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Sea Garden Nuevo Vallarta
Ranked #10 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Plano, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great vacation”
4 of 5 bubbles Reviewed 1 December 2013

We (family of nine) just returned from staying at the Mayan Sea Garden, Neuvo Vallarta. Loved it! The quietness, the friendliness of all of the staff, the food, and the accomodations were perfect for our family. We did the (UGH) time share/ownership at the Grand Mayan and after spending a morning there, were happy we were at this property next door. Whereas the other property is much larger with many amenities, the pools were FREEZING there. We had a wonderful heated pool. We also did not have to walk and walk to everything. The activities staff (Jose and Carla were the main ones there when we were there) were fun and kept us very busy.
We almost had the pool to ourselves as it wasn't busy... We went deep sea fishing and the chef there prepared our catch. All in all, it was an excellent experience. Some day we might return!
Linda

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skylinelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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556 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

This is a nice hotel with many activities around the pool area. The housekeeping and outside/pool staff are excellent. The check in staff is terrible. They are probably doing what their management wants but is a bad start to your stay.
The rooms above and near the bar can be noisey at night, security is no help.
Over all this is a great place to stay. I would definately go back. I would have given 5 stars if it weren't for the check in staff.

Room Tip: Ocean view rooms are in high demand but have great views. Stay away from the rooms above the bar.
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank rsrestock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guelph, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

I used my RCI exchange points from my other time share to get here. I went in January 2011. As a single they will give you a room your not happy with and the worst view. but stick to your guns and demand a better room. But do insist that it not be near the water fall. Mind you if your gone all day you won't even notice the noise as it starts at 9 am and stops after 11 pm. Food was great but I ate most meals in my room. Their is a Walmart near by and it's cheap to go by cab. Beach was clean and water was great. Games galore and water sports to. Lots for kids to do. Just don't get sucked into the free breakfast to see the Mayan palace. I did go on 3 tours and my fav was the whale watching. I have a very long video of that. You can hear my giddy excitment in it.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank GloriaC174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 22 November 2013
Dear GloriaC174 :

We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. We are glad you enjoyed the food options and our beach.

Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us.

We hope to have an opportunity to welcome you back in the future to truly impress you with what we have to offer.

Sincerely,
Sea Garden Nuevo Vallarta Management.
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Herndon, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 August 2013

Loved our first trip to this part of Mexico - mostly because of our favorite bartender (at the swim-up pool bar) ROBERTO - who was just wonderful - and because of the "activities excellente" staff at the pool. Jose, Bryan, Carla, and the rest - we love you all and miss you already. The overall tone of this smaller and older Mayan resort was family-friendly, warm and genuine. We took advantage of the great location, visiting Eddie's restaurant nearby (Free WiFi! and great breakfast) and short walk to Vallarta Adventures where you can watch sea lions and dolphins and book great, quality adventures. Bus stop is just outside the front door and a $1 ride into Puerto Vallarta. Also enjoyed the show and food at the Grand Mayan nearby. One piece of advice for groceries: pay the little extra to buy from Sea Garden's Sun Market versus OXXO to avoid the timeshare salesman and rip off cashier at OXXO.

Room Tip: A/C noise was deafening, hard to get to sleep if you hate "fan" noise, but not sure you ca...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cinderellyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 22 November 2013
Dear cinderellyme :

We truly appreciate the time you have taken to share with us your impression about your stay at Sea Garden. Thank you for your kind comments about the staff mentioned. We will gladly share this with them,as we considerour staff’s service to be one of our biggest assets.

Your feedback is very important to us. We will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main goal.

We look forward to welcoming you back.

Sincerely,
Sea Garden Nuevo Vallarta Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 July 2013

The resort was nice and clean. The service was great. We had a very good experience. The smaller of the Mayan resorts, this hotel was quieter, only 1 pool and 1 restaurant, however worked very well for us, since was walking distance to "Vallarta Adventures" where we booked most of the activities such as snorkling, dolphins, etc.

We stayed at a Suite, it was comfortable stay for a family of 4.

Room Tip: Request a room with an ocean view.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
5 Thank FumikoKutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 22 November 2013
Dear FumikoKutch :

Thank you for taking the time to provide us your feedback about your recent stay at Sea Garden. We are happy to learn you and your loved ones enjoyed the resort and really appreciate your kind comments about our staff’s service, as we consider them one of our biggest assets.

Our goal is to make each one of our guests’ vacations relaxing. It is great to know you had a very good experience with us!

It will be our honor to welcome you once again.

With all good wishes,
Sea Garden Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 22 April 2013

Just got back from an amazing vacation staying at the Sea Garden. We stayed for 5 nights this time and was under the all inclusive option.
As just like last year's trip, the food was very, very good but the staff made our trip so memorable. The staff at the Ocean Garden are just the best.
Ernesto, Amauri, Alejandra, Efrain, Jesus, Francisco, Silvia, Pedro, Alejandro, Adolfo, Esteban, Monica, Gustavo, Jose and Armando did such a great job taking good care of us and making this such a relaxing vacation. Special thanks to Christina at check in, thanks for the great room.
There are many resorts to choose from in the Puerto Vallarta area, and have stayed at many, but never have had the level of service that we get at the Sea Garden. They do not know the word "no" and really have a way of making you feel welcome.

The pool and grounds are as nice as I remember as last year.
Will be back this December. I did hear a rumor that the rooms are being refurbished, so can't wait to see the changes.
Sometimes the music in the pool area is way too loud, so I asked several times to lower the volume, and they did. Someone must of been having a good time choosing the music, because we had a round of Christmas music,,lol.

LOVE, LOVE, LOVE this place, see you guys soon.

Room Tip: The view form the 7th floor is Amazing!
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TropicaLAguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 22 November 2013
Dear TropicaLAguy :

Thank you so much for choosing Sea Garden for your vacation and for sharing your review with us.

We are happy you found our pools and grounds beautiful and really appreciate all your kind comments about our staff, as we consider them one of our biggest assets.Rest assured we will share this with them as it will motive them to continue providing the service that creates happy vacation experiences.

Lastly, we will share your comment about the music in the pool area with the appropriate staff. We are always looking to surpass your expectations and this is very useful to us.

It will be our honor to welcome you once again.

With warmest regards,
Sea Garden Nuevo Vallarta Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bay, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 April 2013

We were bumped here by the Grand Mayan for our second week. What a little gem of a hotel, about one hundred yards from the beach. We were facing the beach and had a beautiful view of the boats leaving the Marina every day, slider opened right onto a view of Banderas Bay and lovely pool views. The unit was older but very comfortable and spotlessly cleaned every day. Thanks Carmen. We were in walking distance of the Marina and many restaurants. The staff went out of their way to help us with anything we needed. Very enjoyable stay.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank glad1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Socialmediamanager1, Manager at Sea Garden Nuevo Vallarta, responded to this review, 22 November 2013
Dear glad1947 :

Thank you for taking the time to provide us your feedback about your recent stay at Sea Garden.

We take great pride in creating incredible vacation experiences and after receiving your remarks, it isgreat to confirm we have succeeded in doing so.

We look forward to welcoming you back and continue making your stays memorable!

Happily,
Sea Garden Nuevo Vallarta Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sea Garden Nuevo Vallarta

Property: Sea Garden Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Mayan Sea Garden Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Best Value Hotel in Nuevo Vallarta
#10 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): £
Number of rooms: 180
Also Known As:
Mayan Sea Garden Nuevo Vallarta Hotel Nuevo Vallarta
Nuevo Vallarta Mayan Sea Garden

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