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“Staff friendly , food subpar”
Review of Hotel Riu Vallarta

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Hotel Riu Vallarta
Ranked #17 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Staff friendly , food subpar”
Reviewed 2 August 2014 via mobile

Buffet was ok, but concerned with everyone touching handles that were not long enough and sometimes put back in the food. Drinks were plenty a lil water downed. Bed was super hard, walls are super thin. Pool was packed and you have to be up by 9:00 to get your own lounge, otherwise you're in direct sun. Beach was swim able but water is churned so not clear. Umbrellas are $10.00 per day and not part of hotel. Staff was always very pleasant , but you get what you pay for here.

Stayed July 2014, travelled with family
Helpful?
2 Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Vancouver, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2014

Cannot fault the staff-always working & friendly! If you're looking for a relaxing time away though this is not the hotel for you. Loud music by the pool all day. Lobby packed always! Kids everywhere. Stained sheets yuck.

Room Tip: Get an ocean view room.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
9 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heywood, United Kingdom
Level Contributor
110 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 August 2014

Another great stay in a Riu Hotel, as usual the staff are professional, friendly, courteous and hard-working.

The rooms, grounds, communial areas are clean and tidy. The food was nice although very repetative, the bar staff worked very hard would recommend trying a "Mudlside" although you will not see it on the cocktail list.

I have seen reviews where people complain about the noise, unfortunately you cannot control the volume of people whilst under the influence of alcohol but when you go to Mexico you know that you are going to get young Americans dropping over the boarder and having a blow out on alcohol with the States having a drinking age of 21 but we have all been young and know what it's like.

There is a little market stall on the beach and although they walk around showing their goods, you are not constantly bothered. the local bus stops outside and is worth the experience.

Riu Hotels are definately worth staying at

Room Tip: Try and get a room high up and hope that you are on the left-side wing although sound will travel
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
10 Thank AndyCorns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stoke on trent
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 August 2014

Arrived 12th July for 2 weeks, good 2 weeks but very hot and humid, travelled to mexico a few time but the first time on the Pacific ocean side, Food was ok but very repetitive, Rooms were alright had better but for what we paid they were fine, also free safe in the room but hey they did the job and were very very clean never had problem with cleanliness. Entertainment was good during the day but very poor at night, started at 9pm with a show and lasted approx 1 hour but they left the music going for another hour where they tried to get you up to dance. Went down to Peurto Vallarta a few times at night, which is very safe, got a lovely promenade you can stroll down.

Trips, did the outdoor adventure - dont recommend this unless you like walking through forests, a total rip off in my eyes.

Also please watch the jet ski's, make sure you look round them before taking them out, we didnt and they said we damaged them out at sea and tried to charge us 200 dollars in the end we had to pay because they threatened us with police and it was our word against theres.
Overall hotel is spotless, would I return probably not as I think there are better hotels out there.

PS Just be careful when you come through after collecting your luggage you dont get caught with people trying to sell timeshares/excursions just ignore them and go outside to your awaiting transport.

As questions please feel free to contact me

Room Tip: high floors = good views
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank angelahollinshead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Provo, Utah
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 July 2014

Had two nice weeks at this hotel. After arriving we checked in really quickly and our luggage was brought to our room.

The room was quite large overlooking the courtyard and the ocean. We were on 5th floor which only has the rooms facing the ocean, it was quiet and did not get noise from below. The room was kept very clean during our entire stay.

We found the food good with lots of choices, I don't understand people who say they didn't like the food. We tried all three other restaurants that you have to book in the lobby.
We went out a couple of times to Puerto Vallarta and took one excursion on the Chica Locca which was a lot of fun.

Would definitely recommend for a nice vacation

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Else F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 July 2014

Before we went away I read many reviews saying this hotel is 'average' or moaning about small things which made me a little anxious. Oh how wrong they were! If you're a regular Ritz stayer and expect to be served by the highest of professionals then yes you may be disappointed but how anyone could call this place average is beyond me. I went away with my partner and we just had the most spectacular time. This was predominantly thanks to the staff at Riu Vallarta. Restaurant and bar staff work their socks off and are SO friendly. The entertainment team I CANNOT rate enough. They work so hard and are always there providing different activities for all age ranges and personalities. They are the friendliest and funniest people I have ever met! By the end of our two weeks they genuinely became our friends. If you're wanting to relax and dont want to take part they will leave you be but if you are like us and want to have a laugh then simply by saying yes and joining in on activities allows you to get to know them and see how brilliant they are!! The hotel staff are ALWAYS working, the maids particularly, meaning the hotel is always clean! The mini-bar was restocked every day and all was included. We could not get over that really EVERYTHING was included. The restaurants have lovely food, particularly the a la carte and were surprised to find that you could book as much as you wanted. Thomson were a fantastic company to go with on this holiday and they had a rep at the resort that was always there to answer questions and gave a welcome talk so we could make the most of our holiday - brilliant! The beach and pool were lovely - although the pool was always warm whch was strange. Pool can get a little noisy but everyone is friendly and all good fun. 2 pools - one JUST for adults and one for children. We loved this as is nice to have a place where only adults are allowed but some families seemed to get annoyed. It does however explain on the website that the adult pool is only for adults. We also went on 4 excursions with Vallarta Adventures which was 5 mins down the road and so worthwhile! Very very VERY happy with this holiday and would love to go back!

Room Tip: Rooms on the sides of the hotel are less noisy. Rooms with 'ocean view' could be noisy as th...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
21 Thank Katie912014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 July 2014

Only been back for 1 day & miss the place already :(

The staff at this hotel are all amazing, they are constantly on the go, always cleaning and have the time for you & are all very polite.

We went to the beach most days & although it wasn't clear water it was nice, there was always a nice breeze in the afternoon. Never had any trouble getting a sun lounger at any time of day.

The food was great ( I'm back in the gym on Monday to try & lose the 7lb I've gained in 2 weeks) I never got bored of the buffet. We went to all of the speciality restaurants, although they were all good we preferred the Asian & sir George. However we never ate at the beach for lunch, went in once and walked straight back out, far too many flys & birds. I'm certain this is the reason why some people are complaining of being sick. The main buffet is open for lunch and it's air conditioned....bonus...because it was HOT!

Our room was as standard, 2 beds,bathroom, TV & clean. What more do you want?

We met some really lovely people from the UK & Canada, it was lovely to chat amongst other guests in the evening.

Now this is the only reason why I wouldn't return, there isn't much to do directly outside the hotel. You need to take a taxi, which are not expensive but I like to take a walk & it's just too far and too hot. Would love it to be picked up & put somewhere more central. However we did visit the places nearby, the marina, downtown & the market in Bucerias.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
10 Thank tracy131971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Vallarta

Property: Hotel Riu Vallarta
Address: Av de Los Cocoteros s/n | Lote Hotelero G, Nuevo Vallarta 63732, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Nuevo Vallarta
#10 Family Hotel in Nuevo Vallarta
#12 Top resorts Hotel in Nuevo Vallarta
#12 Spa Hotel in Nuevo Vallarta
#17 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Riu Vallarta 3.5*
Number of rooms: 445
Official Description (provided by the hotel):
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-story building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 
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Also Known As:
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo

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