Returned from Riu Vallarta July 28th. ( I reviewed it in July but I don't see my review, so here I go again)
My Opinion: Very nice Hotel, very clean considering it was over crowded in July.
80% were locals at the hotel, 18% from UK and US and 2 % Canadians.
Food was delicious, always fresh and large variety.
Customer service, outstanding
Staff, WOW they are fast and work hard.... we were impressed.
Beach nice but water is not like CUBA
Pools... needed lot of cleaning, have not been cleaned all week we were there, they were dirty..
Room was satisfactory, hard beds like rock.. small hard pillows... I expected better from RIU.
Coffee: Well, we couldn't find anyone in the hotel that makes a good cup of coffee? Not sure what the cappuccino was? sock water or latte?
Cuba Coffee is awesome !
Disappointment: Last year I took my boyfriend to Bahamas Riu for his B/Day. Staff didn't do anything for him other than bartenders got him so drunk ! I was not impressed, I had to intervene to stop serving him.
As a repeat guest, This time, we went to Riu Vallarta for my B/Day.. we emailed the hotel in advance regards that. We got there and I did not receive anything at ALL ! No rom upgrade, they were full, no Ala Carte, we couldn't even get a reservation in any of the Restaurant.
Matter of fact, there was no welcome drink but long wait to check in and it was so hot in the lobby.
I would go again but not Summer Vacations, too many locals, I have never seen so many kids in a resort as I did at this one and they were not very friendly or polite. Very pushy to a point they will push you while you are getting your food at the buffet or at a adult swim up bar, just so they can get it before you and boy, do they stack their plates and glasses.. Wow they eat a lot.
Note To RIU Management: Repeat guests should get something for their loyalty to return.
As a repeat Guest in any Cuban Hotels, especially Memories CSM, we are always upgraded to better rooms at no charge and for birthday always get a cake and bottle of champagne and invite to Management Private Dinner.
So, I prefer Cuban vacations just because they are more courteous and never over crowded.
Beach and Ocean is the most beautiful I ever seen.
RIU.. Beautiful, but not much personal attention to repeat guests and Ala Carte Reservations forget it... 8-10 am only?
- Official Description (provided by the hotel):
- * In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 9-story building * 3 km / 1.86 miles from various shops * 13 km / 8 miles from the airport * 1 km / 0.62 miles from Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more less
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- Also Known As:
- Riu Vallarta Hotel Nuevo Vallarta
- Riu Vallarta Nuevo