I arrived with two companions there to help me as i am disabled. i was visiting Chesterfield so had to pay for a taxi as i can no longer drive. it seemed worth it for the facilities and accommodation.
I have hesitated over what i should say regarding this review but in the end decided to put how i feel about it as it did upset me.
the website said to ring to make booking and referred to the couple who run the Lodge. I spoke to the lady who took my booking for 2 luxury rooms and took my card details.
however when we arrived John said there was no booking and asked if i had maybe booked somewhere else and arrived there by accident.
having insistedwe were at the right place it my helpers were given a luxury room but John then discovered the others were already taken. i therefore got put in the disabled room which was not a luxury room. Since i was paying for both rooms i wasnt best pleased particularly as i had been looking forward to relaxing on the advertised sofa in my luxury room and having the hot tub right outside. i didn't have a sofa and never got to use the hot tub which i had been looking forward to.
The room i had was set up for wheelchair access with a wet room. i do not usually use a wheelchair but have balance and movement problems. the large spaces in room and bathroom for wheelchair access often just look like more room to fall in. i prefer places where there is furniture to place a steadying hand on or soft furnishings to break a fall.
i saw John later by accident and he explained that he had found out my booking had been taken by his other half but he had gone out on an emergency trip the day i rang and the details had not been passed to him.
What upset me was that none of this was my fault but i never received any apology at all. Neither did i receive any small discount or anything that might have made me feel they had tried to make up for their mistake.
Th room was nice and warm and breakfast lived up to the reviews but i cant see myself going back.
- Also Known As:
- Whitton Hotel Chesterfield
- Whitton Lodge Hardstoft, Chesterfield